Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Integrated health care for all who need it
Community Health Center provides integrated health care to these individuals who may not be able to afford care otherwise. Behavioral health screening services are integrated with primary care for patients, and CHC offers cognitive therapy, ongoing monitoring and support and prescription medication. CHC is strongly focused on integrated, innovative approaches to care, transforming the health of the patients served and evaluating programs and services regularly to address community needs.
Community Health Center Dental Services
Great oral health goes hand-in-hand with great overall wellness.
Community Health Center of Cape Cod has a full service dental clinic and oral health program in Mashpee for children and adult patients.
Our dental providers and staff at the Health Center work closely with your other care teams to coordinate your dental needs with your medical and behavioral health care needs.
And our dental services are available to all of our patients and to the entire community.
Dental services at Community Health Center of Cape Cod include:
Annual exams
Cleanings
X-rays
Fillings
Extractions
Restorative procedures, such as fillings, crowns and dentures
Limited root canal services
CHC Pharmacy
Complete Pharmacy Services
We try to take the stress and worry out of getting your medications with our convenient, affordable onsite Pharmacy.
The Pharmacy at Community Health Center provides affordable prescriptions written by your CHC provider (medical, dental, behavioral health and walk-in).
And our pharmacists do more than just fill prescriptions — they are a valuable resource you can turn to in order to ensure you fully understand your medications, any possible harmful interactions, contraindications, meet current therapy evidence based guidelines and can find alternatives to reduce cost and the number of medications you are taking.
Our two onsite pharmacies in Mashpee and Bourne are a great convenience for patients, with the added comfort of knowing your provider and pharmacists work together as part of your healthcare team.
Pharmacy services at Community Health Center include:
New prescriptions
Refill prescriptions
Mail service available
CHC Optometry
Complete Eye Care
Taking care of your eyes is an important component of your overall health.
Community Health Center of Cape Cod offers a comprehensive Optometry Clinic that provides extensive vision services — from routine eye exams to advanced testing for vision-related diseases to providing affordable eyeglasses and contact lenses.
Although many eye conditions are preventable, many people do not get recommended vision screenings and exams. Regular visits with an eye care professional for a comprehensive dilated eye exam can help to detect common vision problems and eye diseases, including diabetic retinopathy, glaucoma, cataract and age-related macular degeneration.
Uncorrected vision can lead to inability to drive, challenges in reading and playing sports, headaches and strained eyesight. The Health Center offers affordable optometry services to help patients improve their eye health and avoid these challenges that come with vision problems. Optometry services are currently available to Community Health Center of Cape Cod patients only.
Where we work
External reviews

Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of clients who report adequate access to services
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Number of people who received clinical mental health care
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of patient visits
This metric is no longer tracked.Totals By Year
Population(s) Served
Health, Social and economic status
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
The Health Center currently has more than 21,000 patients with more than 300 registering each month. In 2020, the Health Center completed 75,192 visits, nearly half of which were via telehealth
Number of clinic visits provided
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Children and youth
Related Program
Integrated health care for all who need it
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
The goal of our organization is to improve the health of our community through the provision of comprehensive, high quality, compassionate health care to all, regardless of their ability to pay. The Health Center cares for patients from all Cape towns, Martha's Vineyard and towns across Southeastern Massachusetts. 52% of Health Center patients have MassHealth or another state insurance plan, 22% have Medicare coverage and 5% have no insurance. Health Center enrollment staff assisted more than 3,000 patients and members of the community with the insurance application last year. We aim to be a health care home of choice reflecting community needs, empowering individuals towards lifelong wellness.
What are the organization's key strategies for making this happen?
Our strategic plan encompasses our organizational mission, vision and values. It is a compilation of needs assessed within our community and then thoughtful and inclusive input from multiple stakeholders, including consumers, fellow human services and health care providers, staff and directors. Reflective of our commitment to excellence, the directors and staff support this plan as a guide for our continuous improvement, programming, business development and innovation in the upcoming years.
What are the organization's capabilities for doing this?
Our organization has an excellent staff and all are required to undergo the STAR quality training program that holds the staff accountable for making the most efficient and best decisions possible in terms of care at the health center. This allows us to become the quality patient-centered medical home we aim to be. Furthermore, our providers work in teams to manage a patient's overall health, which is part of our complex care program. In this way, all of a patient's healthcare needs are addressed at one time, including medical, behavioral, dental and optical health.
What have they accomplished so far and what's next?
In 1998, Community Health Center of Cape Cod was founded as the Falmouth Free Clinic, an all-volunteer clinic caring for uninsured adults. The organization has evolved since then in response to the community's need for affordable, high quality, comprehensive services and now cares for more than 16,000 patients. The Health Center received designation in 2006 by the federal government as a Federally Qualified Health Center (FQHC), and in October 2013, was awarded Level 3 (the highest level) Recognition as a patient-centered medical home (PCMH) by the National Committee for Quality Assurance. As a complete medical home, CHC offers primary care, mental health, dental care, optometry, on-site affordable prescriptions, x-ray and ultrasound services, case management services, barrier assessments and assistance, veterans' care, women's health services, addiction recovery services, teen and adolescent care and many other specialized programs. The Health Center has facilities in Mashpee, Falmouth and Bourne. The staff of the Health Center is currently made up of 130 full time employees and 35 part time employees, led by an experienced and stable management team. Community Health Center of Cape Cod has served for 18 years as the health care safety net and provider of choice for all who need care, especially the most vulnerable. The Health Center is committed to meeting the health care needs of the community by providing high quality care in a cost-efficient manner.
While we have many accomplishments in nearly 20 years since the days of the Falmouth Free Clinic, we still have not reached all of our goals. For example, we would like to be able to further address the substance abuse problem on Cape Cod. Therefore, we are currently seeking funding from a variety of places (grants and private donors) to increase our substance abuse initiative at the health center. We plan to hire a Substance Abuse Program Director and to create more affordable and intensive outpatient therapy groups for patients. We are constantly looking to expand, as we have more demand than we can sometimes accommodate. Part of this expansion is finding a larger office space in Falmouth.
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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COMMUNITY HEALTH CENTER
Board of directorsas of 03/16/2022
Mr. David Peterson
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.
Leadership
The organization's leader identifies as:
Race & ethnicity
No data
Gender identity
No data
No data
Sexual orientation
No data
Disability
No data