COMMUNITY HEALTH CENTER

Centered on You.

Mashpee, MA   |  www.chcofcapecod.org

Mission

To improve the health of our community through the provision of comprehensive, high quality, compassionate health care to all, regardless of ability to pay.

Notes from the nonprofit

Community Health Center of Cape Cod (CHC) has received recognition from the Massachusetts Health Policy Commission for its integration as a Patient Centered Medical Home (PCMH) and Behavioral Health Services Provider. The State award compliments its other recognition through the National Council for Quality Assurance (NCQA) achieved last month. CHC is currently one of only a handful of health care providers who have achieved this level of medical and behavioral health integration.

Standards for the NCQA Patient-Centered Medical Home (PCMH) emphasize the use of systematic, patient-centered, coordinated care that supports access, communication, and patient involvement. CHC received Level 3 Recognition, the highest level possible, as they did in 2013 when they were last eligible for the recognition.

Ruling year info

1997

Chief Executive Officer

Ms. Karen Gardner

Main address

107 Commercial Street

Mashpee, MA 02649 USA

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Formerly known as

Cape Cod Free Clinic and Community Health Center

Falmouth Free Clinic

EIN

04-3370560

NTEE code info

Community Health Systems (E21)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Integrated health care for all who need it

Community Health Center provides integrated health care to these individuals who may not be able to afford care otherwise. Behavioral health screening services are integrated with primary care for patients, and CHC offers cognitive therapy, ongoing monitoring and support and prescription medication. CHC is strongly focused on integrated, innovative approaches to care, transforming the health of the patients served and evaluating programs and services regularly to address community needs.

Population(s) Served
Adults
Children and youth
Substance abusers
Multiracial people
LGBTQ people

Great oral health goes hand-in-hand with great overall wellness.

Community Health Center of Cape Cod has a full service dental clinic and oral health program in Mashpee for children and adult patients.

Our dental providers and staff at the Health Center work closely with your other care teams to coordinate your dental needs with your medical and behavioral health care needs.

And our dental services are available to all of our patients and to the entire community.

Dental services at Community Health Center of Cape Cod include:

Annual exams
Cleanings
X-rays
Fillings
Extractions
Restorative procedures, such as fillings, crowns and dentures
Limited root canal services

Population(s) Served
Adults

Complete Pharmacy Services

We try to take the stress and worry out of getting your medications with our convenient, affordable onsite Pharmacy.

The Pharmacy at Community Health Center provides affordable prescriptions written by your CHC provider (medical, dental, behavioral health and walk-in).

And our pharmacists do more than just fill prescriptions — they are a valuable resource you can turn to in order to ensure you fully understand your medications, any possible harmful interactions, contraindications, meet current therapy evidence based guidelines and can find alternatives to reduce cost and the number of medications you are taking.

Our two onsite pharmacies in Mashpee and Bourne are a great convenience for patients, with the added comfort of knowing your provider and pharmacists work together as part of your healthcare team.

Pharmacy services at Community Health Center include:

New prescriptions
Refill prescriptions
Mail service available

Population(s) Served
Adults

Complete Eye Care

Taking care of your eyes is an important component of your overall health.

Community Health Center of Cape Cod offers a comprehensive Optometry Clinic that provides extensive vision services — from routine eye exams to advanced testing for vision-related diseases to providing affordable eyeglasses and contact lenses.

Although many eye conditions are preventable, many people do not get recommended vision screenings and exams. Regular visits with an eye care professional for a comprehensive dilated eye exam can help to detect common vision problems and eye diseases, including diabetic retinopathy, glaucoma, cataract and age-related macular degeneration.

Uncorrected vision can lead to inability to drive, challenges in reading and playing sports, headaches and strained eyesight. The Health Center offers affordable optometry services to help patients improve their eye health and avoid these challenges that come with vision problems. Optometry services are currently available to Community Health Center of Cape Cod patients only.

Population(s) Served
Adults

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients who report adequate access to services

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of people who received clinical mental health care

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of patient visits

This metric is no longer tracked.
Totals By Year
Population(s) Served

Health, Social and economic status

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The Health Center currently has more than 21,000 patients with more than 300 registering each month. In 2020, the Health Center completed 75,192 visits, nearly half of which were via telehealth

Number of clinic visits provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Related Program

Integrated health care for all who need it

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The goal of our organization is to improve the health of our community through the provision of comprehensive, high quality, compassionate health care to all, regardless of their ability to pay. The Health Center cares for patients from all Cape towns, Martha's Vineyard and towns across Southeastern Massachusetts. 52% of Health Center patients have MassHealth or another state insurance plan, 22% have Medicare coverage and 5% have no insurance. Health Center enrollment staff assisted more than 3,000 patients and members of the community with the insurance application last year. We aim to be a health care home of choice reflecting community needs, empowering individuals towards lifelong wellness.

Our strategic plan encompasses our organizational mission, vision and values. It is a compilation of needs assessed within our community and then thoughtful and inclusive input from multiple stakeholders, including consumers, fellow human services and health care providers, staff and directors. Reflective of our commitment to excellence, the directors and staff support this plan as a guide for our continuous improvement, programming, business development and innovation in the upcoming years.

Our organization has an excellent staff and all are required to undergo the STAR quality training program that holds the staff accountable for making the most efficient and best decisions possible in terms of care at the health center. This allows us to become the quality patient-centered medical home we aim to be. Furthermore, our providers work in teams to manage a patient's overall health, which is part of our complex care program. In this way, all of a patient's healthcare needs are addressed at one time, including medical, behavioral, dental and optical health.

In 1998, Community Health Center of Cape Cod was founded as the Falmouth Free Clinic, an all-volunteer clinic caring for uninsured adults. The organization has evolved since then in response to the community's need for affordable, high quality, comprehensive services and now cares for more than 16,000 patients. The Health Center received designation in 2006 by the federal government as a Federally Qualified Health Center (FQHC), and in October 2013, was awarded Level 3 (the highest level) Recognition as a patient-centered medical home (PCMH) by the National Committee for Quality Assurance. As a complete medical home, CHC offers primary care, mental health, dental care, optometry, on-site affordable prescriptions, x-ray and ultrasound services, case management services, barrier assessments and assistance, veterans' care, women's health services, addiction recovery services, teen and adolescent care and many other specialized programs. The Health Center has facilities in Mashpee, Falmouth and Bourne. The staff of the Health Center is currently made up of 130 full time employees and 35 part time employees, led by an experienced and stable management team. Community Health Center of Cape Cod has served for 18 years as the health care safety net and provider of choice for all who need care, especially the most vulnerable. The Health Center is committed to meeting the health care needs of the community by providing high quality care in a cost-efficient manner.

While we have many accomplishments in nearly 20 years since the days of the Falmouth Free Clinic, we still have not reached all of our goals. For example, we would like to be able to further address the substance abuse problem on Cape Cod. Therefore, we are currently seeking funding from a variety of places (grants and private donors) to increase our substance abuse initiative at the health center. We plan to hire a Substance Abuse Program Director and to create more affordable and intensive outpatient therapy groups for patients. We are constantly looking to expand, as we have more demand than we can sometimes accommodate. Part of this expansion is finding a larger office space in Falmouth.

Financials

COMMUNITY HEALTH CENTER
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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  • Compare nonprofit financials to similar organizations

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COMMUNITY HEALTH CENTER

Board of directors
as of 03/16/2022
SOURCE: Self-reported by organization
Board chair

Mr. David Peterson

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes

Organizational demographics

SOURCE: Self-reported; last updated 7/19/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data