GOLD2022

CITYLINK CENTER

Cincinnati, OH   |  www.citylinkcenter.org

Mission

CityLink Center is where Cincinnati's working poor and unemployed can go to find an integrated, holistic path to break free of poverty and get to a place of self-sustainability. Working with local social service organizations, CityLink provides access to services focused on Employment, Education, and Financial Education while also providing many barrier removal services like childcare, transportation, health and wellness services including dental and vision care, and spiritual growth and counseling. Our mission is to show God's love to those in need by providing a path to holistic life change. We're tackling poverty in Cincinnati and creating a new system from the ground up. Together with our city's incredible resources and citizens, we can and will change the face of poverty in our city.

Ruling year info

2006

Executive Director

Johnmark Oudersluys

Main address

800 Bank Street

Cincinnati, OH 45214 USA

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EIN

04-3828387

NTEE code info

Human Services - Multipurpose and Other N.E.C. (P99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

30.6% of Cincinnatians live in poverty. That's double both the Ohio poverty rate of 15.8% and the national poverty rate of 15.1%. Addressing the issue of poverty is a very complex and disjointed network of assistance. The 2010 State of Poverty Report noted gaps to combat poverty in Ohio that included duplication of services and an absence of one-stop shops for local services. These obstacles create a fragmented system that low-income families have to navigate. To move toward economic security, families need a range of services. CityLink addresses the systemic challenges by creating a single path to connect clients to core services in three overlapping areas: employment, education, and financial services, as well as barrier removal services: childcare, healthcare, and transportation.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Employment

Our resident partner Cincinnati Works prepares clients for the workforce through job skill training and ongoing employment counseling. Their goal is to help clients obtain and maintain full-time employment as well as advance in the job market.

Population(s) Served
Adults
Unemployed people

- Description: CityLink’s SmartMoney program helps clients achieve self-sufficiency through financial literacy. SmartMoney provides educational programming through ongoing workshops, classes, and 1:1 financial counseling with a Certified Financial Counselor.

Population(s) Served
Adults

Our resident partners Cincinnati Public Schools and Cincinnati State prepare clients for job readiness. Their Adult Basic and Literary Education (ABLE) Program is designed to help clients obtain their GED, prepare for college, and receive vocational training.

Population(s) Served
Adults
Economically disadvantaged people

In addition to our three core service areas (Employment Assistance, Financial Education, and Education) CityLink offers a comprehensive range of programming to further help remove barriers facing individuals in poverty. These ancillary services include, but are not limited to: childcare, transportation, spiritual, peer, and clinical counseling, parenting and familial workshops, dental and optical services, nutrition, gardening, and exercise classes, prayer groups, bible studies, access to legal services, and more.

Population(s) Served
Adults

Where we work

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

CityLink Center's mission is to help low-income adults achieve and maintain financial self-sufficiency and social stability. As a collaborative project with local social service providers and area churches, CityLink Center will provide an integrated path to holistic life change for the working poor of Greater Cincinnati. With eighty thousand square feet of bright, modern, beautiful space on a five-acre campus in Cincinnati's West End, CityLink Center will be a gathering place for people who want to make positive life change. Leveraging the successes of established, local partners, CityLink will strengthen the breadth and depth of traditional workforce development programs and create a place where a person of low-income can be assessed, trained, mentored and nurtured along the path to self-sustainability.

CityLink will provide a comprehensive range of service, including: workforce development, financial services, benefit and work supports, health and wellness programs, GED training and testing, vocational educational programs, transportation, housing supports, legal services and child care. Through the integration of best-in-class programs, systems and facilities, CityLink will fight the cycle of poverty by being an advocate for the working poor.

CityLink, with its bundled-services approach, removes barriers and clears the path toward self-sufficiency. As clients are welcomed into CityLink Center, their point of contact could be any one service, but the utilization of a holistic approach with bundled programs will create a successful, multi-dimensional, innovative core of services. The services clients access through CityLink will assist them in developing the necessary job skills to obtain, maintain, and/or improve their employment status. The real power of CityLink lies in the integration of services. By working together, these services form a solid path for those seeking to climb out of poverty.
By providing an integrated approach and bundling services under one roof, CityLink is strategically designed to eliminate the systemic complexities facing low-income adults and their families.
Services include:
Employment (Cincinnati Works, The Center for Employment Opportunities)
Education and Industry Career Training (Per Scholas, Findlay Culinary Training, Cornerstone Construction Training)
Financial Literacy, Education and Counseling (SmartMoney)
Clinical Counseling (Greater Cincinnati Behavioral Health)
Transportation (ChangingGears, Red Bike and Bus Tickets)
Health/Wellness (Dental/Optical care-Cincinnati Health Department, fitness, nutrition and gardening classes)
Spiritual Growth (bible studies, prayer, counseling)
Family services (Beach Acres, 4C for Children and Children, Inc.)
Benefit/Utility Assistance (FreeStore Foodbank)
Clothing/emergency needs (St.Vincent DePaul)

CityLink is geographically located to optimally serve people from Cincinnati's poorest neighborhoods, including the neighborhood it is located in, the West End, where 49% of the population is living at or below the poverty line and the median income is $12,500. Nearly 40% of the clients are from the urban core (10% Westwood, 10% Price Hill, 10% West End/OTR/Downtown 10% Walnut Hills/Avondale) with the remainder coming from Greater Cincinnati and as far away as Middletown and Dayton.

CityLink employs licensed Masters of Social Work (MSW's) in the Service Coordinator role. While a bachelor's degree is commonplace in the job market, a master's degree gives practitioners a fuller understanding of human behavior, supervision, leadership, and cultural diversity and comes with a great deal more practical knowledge and significant clinical experience. MSW's have the ability to do in depth assessments of individuals across of variety service areas. Our staff has experience serving those with addictions, mental health disorders and understanding the complexities facing employment, housing, transportation etc. An MSW requires a commitment level of expertise and ongoing education which is imperative for CityLink to provide the highest level of care for our clients.

Through Co-location, Integration, and Volunteer Mobilization CityLink increases outcomes while simultaneously decreasing costs to the community. We have demonstrated this increase in efficacy and decrease in cost with our existing partnerships. For Example:
Integration: one path for client qualification and case management is estimated to save the collaborative partners roughly $290,000 versus delivery as stand-alone services.
Co-Location: annually partners save about 40% of facility cost through shared infrastructure
Volunteer Mobilization: Volunteers provide on average 16,000 hours annually to advance the mission of the partners

CityLink has served over 3000 unique clients since launching in 2013. In 2016:
174 Clients completed Job Readiness Workshops with 72% gaining employment
651 clients engaged in financial literacy workshops and one-on-one financial counseling
218 Clients engaged in Counseling Services
120 Clients engaged in GED and adult literacy classes
119 Clients completed Per Scholas' IT training and certification program
22 Clients purchased vehicles through ChangingGears
Nearly 200 clients engaged in spiritual growth classes
The CityLink Family Center provided 4,746 hours of free onsite child care for 240 unique children
164 Clients outfitted through Clothing Connection
330 Clients referred for benefits, housing, education and legal supports
In 2017 CityLink seeks to serve 800 individuals through integrated services. Short term goal: Client conversion from Info Session to engage in services is 60%.
Intermediate Goal: Clients engage in on average 3 services on-site and progress 1 step per quarter and are served for at least 3 months.

Long term goals: Getting individuals to a place of holistic thriving across our 8 resource areas

These numbers would represent unique individuals who have advanced their lives in material ways which would directly impact their families.

Financials

CITYLINK CENTER
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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CITYLINK CENTER

Board of directors
as of 12/12/2022
SOURCE: Self-reported by organization
Board chair

Tom Shepherd

Organizational demographics

SOURCE: Self-reported; last updated 3/11/2021

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data