GOLD2024

Access Community Action Agency

Partnering to Fight Poverty

aka Access   |   Willimantic, CT   |  https://accessagency.org/

Mission

Our Mission is to build equitable access to opportunities that empower under-resourced individuals, families and communities to achieve and sustain economic stability.

Ruling year info

1965

President/CEO

Peter DeBiasi

Main address

1315 Main St

Willimantic, CT 06226 USA

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EIN

06-0801861

NTEE code info

Human Service Organizations (P20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Access Senior Housing

Access sponsored two HUD-funded, one-bedroom unit affordable housing complexes for seniors. Access Senior Housing of Willington (ASHoW) operates Willington Woods featuring 32 units and Access Senior Housing of Franklin (ASHoF) operates Elisha Brook featuring 27 units.

Population(s) Served
Seniors

Provides opportunities for residents in Windham and Tolland counties to have safe, affordable housing. Our programs include the rehabilitation of multi-family homes that are available for purchase, as well as funding to help current homeowners who are income eligible improve their properties.

Population(s) Served
Families

The first stop for those seeking assistance. Customer needs are assessed and plans are developed for assistance with employment, DSS benefits, housing, transportation, referral, and information about other Access programs and other community providers. Individuals age 60 and over in Columbia may receive case management, information, assistance, outreach, and education services at Beckish Senior Center.

Population(s) Served
Families

The Child & Adult Care Food Program (CACFP) reimburses the licensed home child care providers in Connecticut for serving nutritious meals and snacks to the day care children in their care. CACFP offers nutrition consultation with CACFP nutrition experts through home visits and monthly newsletters.  CACFP currently has 150 licensed home care providers serving approximately 1,200 children.

Population(s) Served
Caregivers

The 50-bed Emergency Shelter is available to homeless families and individuals. Three daily meals and all necessary personal items are supplied. Residents must participate in a house and job search as part of their action plan.

Population(s) Served
Families

Income eligible households at risk of going without heat during the winter may apply for Connecticut Energy Assistance or the Contingency Heating Assistance Program. Programs provide deliverable fuel and also replace inoperable heating systems or repair, clean, tune and test systems. Reduced energy burden, improved payment patterns, energy conservation, and improved self-sufficiency also available for qualified participants.

Population(s) Served
Families

Access provides nutritional meals, sample recipes and menus to households on an emergency basis.

Population(s) Served
Families

Provide assistance to chronically homeless single adults in obtaining and maintaining permanent housing through case management education, vouchers and other support.

Population(s) Served
Adults

Dedicated to family preservation and reunification, Access is contracted by The Connection, Inc. to provide Supportive Housing for Families (SHF) providing intensive home-based case management and subsidized housing to families who are in successful compliance with their DCF treatment plan.

Population(s) Served
Families

Women, Infants and Children (WIC) Nutrition Program provides nutritious, supplemental no-cost food, nutrition education, heath service referrals, and breast feeding support to eligible families. Vouchers are provided for specific WIC-approved foods that can be exchanged at participating markets and stores.

Population(s) Served
Families

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

To build equitable access to resources that increase food security, access to safe decent affordable housing and pathways to jobs and other keys to self-reliance. Our objectives are the following:
Recude isolation of senior housing residents
Increase outreach and engagement with those at-risk-of or experiencing homelessness
Increase energy assistance services
Increase community awareness and volunteer opportunities to help those in need
Provide leadership that will lead to a collaborative community response to the lack of affordable and accessible transportation
Provide access to food via our food pantries, assistance with application to state/federal programs that provide food assistance such as WIC, SNAP & CACFP


Access Community Action Agency is deeply committed to addressing several of the 2030 Sustainable Development Goals, including no poverty, zero hunger, good health & well-being, affordable clean energy, decent economic growth, and reduced inequalities. To achieve these goals, Access implements a comprehensive set of strategies:
Firstly, Access prioritizes equitable access to food security to combat hunger and promote well-being among low-income individuals.
Secondly, Access works to ensure equitable access to safe, decent, and affordable housing for low-income communities, thereby reducing inequalities within the community.
Moreover, Access facilitates pathways to employment and self-reliance, particularly for vulnerable populations, to foster decent economic growth and reduce disparities.
Furthermore, Access focuses on building the capacity of organizations serving low-income populations to effectively address community needs.
These strategies are guided by the principles of Results Oriented Management (ROM) and Accountability (ROA). Through ROM principles, Access assesses needs, defines missions, identifies improvements, and organizes initiatives effectively. Meanwhile, ROA principles guide Access in developing processes for measurement, utilizing outcome information for decision-making, and encouraging coordination and advancement among stakeholders.
By adhering to these principles, Access Community Action Agency aims to maximize its impact on poverty reduction and community development. Through continuous growth and improvement, Access strives to contribute significantly to the realization of the Sustainable Development Goals by 2030, thereby promoting sustainable development and well-being for all members of the community.

Access Community Action Agency is well-equipped with a robust set of capabilities to effectively meet its goals, ensuring comprehensive support for individuals and communities in need.
To address immediate needs related to food insecurity and homelessness, Access operates two stationary food pantries, one mobile food pantry, emergency shelter and youth shelter providing meals three times a day to our guests. Additionally, Access offers case management services to assist clients in accessing food benefit programs and collaborates with local agencies for a comprehensive approach to tackling food insecurity.
In terms of housing support, Access manages emergency shelters, cold weather overnight shelters, and six homelessness prevention programs, including rapid rehousing and supportive housing for families. Furthermore, Access runs programs to facilitate homeownership for first-time low-income individuals and ensures support for seniors at our four housing sites equipped with resident service coordinators.
Access is committed to employment assistance through programs like Access to Employment and Crossroads, offering job skills training and financial literacy education. Case management services aid in job searches, resume writing and connecting individuals with higher educational and job training opportunities.
Moreover, Access's community health workers address social determinants of health including ensuring access to health-related appointments by tackling transportation barriers.
Employee satisfaction is a priority at Access, with an 80% staff satisfaction rate and a strong agency culture. Workplace safety is emphasized, and all staff have access to empowering technologies and receive ongoing training. Access also aims for 100% completion of quarterly and annual performance reviews and ensures that data collected informs service delivery improvements.
Facility maintenance is meticulously managed, with timely completion of 90% of maintenance requests. Risk management practices are rigorous, with annual reviews of the Risk Management Plan.
Access pursues sustainable revenue growth through property management and fund development initiatives. Additionally, volunteers and interns play a vital role in supporting agency infrastructure.
Continuous improvement is a core value, with actions taken to enhance engagement with Inclusion, Diversity, Equity, and Accessibility (I-D-E-A) initiatives. Access invests in staff training and builds collaborative partnerships with formal agreements and informal productive partnerships.
Lastly, Access aims to enhance regional transportation access and improve the environment of its food pantries. The agency seeks to secure resources for purchasing and renovating structures to expand service delivery and community impact.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Access Community Action Agency
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Access Community Action Agency

Board of directors
as of 08/15/2024
SOURCE: Self-reported by organization
Board chair

Susan Esposito

Jane Hale

Laura Domer-Shank

Carlita Cotton

Melissa Phillips

Heather Lamotte

Elizabeth Brown

William Stover

Christine Rosati-Randall

Emily Ross

Evelyn Solla-DeCambre

Joanne Todd

Nyaunu Stevens

Richard Ives

Kelly Robins

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 3/14/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

Equity strategies

Last updated: 03/14/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.