PLATINUM2023

SOUND COMMUNITY SERVICES INC

Sound C.A.R.E.s

New London, CT   |  www.soundcommunityservices.org

Mission

To inspire HOPE by EMPOWERING our DIVERSE community to find HEALING and GROWTH.

Ruling year info

1981

Chief Executive Officer

Gino DeMaio

Main address

21 Montauk Ave. PO Box 390

New London, CT 06320 USA

Show more contact info

EIN

06-0938920

NTEE code info

Services to Promote the Independence of Specific Populations (P80)

Nonprofit Management (S50)

Mental Health Disorders (F70)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Welcome to Sound Community Services, Inc. (SCSI). We are a private, not-for-profit organization dedicated to educating, assisting, and supporting individuals with persistent mental illness and/or substance use disorders. We work tirelessly to create a culture and environment in which recovery and wellness is possible.

Our services are now defined by the needs of those we serve and incorporate the mainstays of recovery and wellness within all our programs. We are committed to the recovery process for those we serve by applying evidence-based behavioral health practices in order to achieve independence and integration into the larger community. As we move into the future, we are excited to implement this evidence-based philosophy to address the ever-growing addiction-related issues in our community.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Out Patient Services

New London Outpatient

Our outpatient programs provide one-to-one therapy, group therapy, and medication management for people with mental illness and/or substance abuse disabilities. The goal of these services is to minimize hospitalizations and most importantly help individuals achieve independent living and community reintegration.

Medical Supports

Our Behavioral Health Home (BHH) program offers services to individuals who have Medicaid and who have accumulated $10,000 in medical expenses over a year. Our team works on coordinating your care with a focus on ensuring you are connected to a medical provider and behavioral health services. Our team assists you in learning how to be healthier and what health screenings you should be aware of.

Population(s) Served
Adults
Ethnic and racial groups

Employment Services provides comprehensive, recovery-focused services in a person-centered, outcome driven and responsive environment, respectful of diversity and individual needs for persons 18 years or older, with an Axis 1 mental health diagnosis. Supports are related to employment, individualized, culturally sensitive, and strength based using the Individual Placement and Support Model. IPS Model believes in the importance of employment and how it relates to recovery. IPS model offers a multidisciplinary approach which includes rapid job search and time unlimited supports.

Population(s) Served
Young adults
Older adults
Out-of-home youth
Low-income people
Working poor

Where we work

Awards

Top Workplaces 2019

Hartford Courant

Top Workplaces 2020

Hartford Courant

Top Workplaces 2021

Hartford Courant

Affiliations & memberships

Great non profits 2018

Great non profits 2019

Great non profits 2020

Great Non Profits 2021

Great Non Profits 2022

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Substance abusers, People with psychosocial disabilities

Related Program

Out Patient Services

Type of Metric

Other - describing something else

Direction of Success

Decreasing

Context Notes

Figures are organization-wide actual annualized unduplicated clients; funding level requires monthly census of 840.

Number of service recipients who are employed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people, Substance abusers, People with psychosocial disabilities

Related Program

Employment Services

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Decreasing

Context Notes

Figures are unduplicated clients in our Employment Services Program. Average employment rate was 46% vs goal of 35% and state average of 47%. Pandemic and aftereffects affected performance 2020-22.

Number of support groups offered

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Covid-19 Protocols precluded billable group therapy; Opioid Family Education Support Group was maintained via video

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

We believe in the endless possibilities that can be harnessed simply by access to hope – hope in recovery, hope in progress, and hope in the future. At Sound Community Services, we dedicate our days to providing a culture of compassion and human connection that fosters hope through support, education, and opportunity. And while the statistics inspire our mission, they do not define it.

Ours is a mission defined by passion, intention, inclusion, diversity an enriched connection to our community, those we serve and a belief that any statistic can be overcome when you dare greatly from the heart.

Sound Community Services continues it focuses on integration, collaboration, and implementing new strategies to serve our clients and community. The agency embarks on increasing clinical supports within our non-clinical programs in order to increase the level of understanding of the population we serve.

In the face of trying times, with regards to the regions' opioid epidemic, Sound Community Services continues to offer family support groups for loved ones who may have experienced this difficult journey.

SEE STRATEGIC PLAN DOCUMENT

SEE PROVIDER QUALITY DASHBOARD SUMMARY

SEE PROVIDER QUALITY DASHBOARD SUMMARY

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback

Financials

SOUND COMMUNITY SERVICES INC
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Operations

The people, governance practices, and partners that make the organization tick.

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

SOUND COMMUNITY SERVICES INC

Board of directors
as of 03/23/2023
SOURCE: Self-reported by organization
Board chair

Edward Blonder

Design Essence

Jane Cable

Retired

Rebecca Atkins

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/10/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data