GOLD2022

Norwalk Community Health Center Inc

Care within Reach

aka NCHC   |   Norwalk, CT   |  https://www.norwalkchc.org

Mission

To provide quality, innovative care that enriches the lives our patients regardless of ability to pay.

Ruling year info

1996

Chief Executive Officer

Mr. Kenneth Waller

Main address

120 Connecticut Ave

Norwalk, CT 06854 USA

Show more contact info

EIN

06-1436620

NTEE code info

Ambulatory Health Center, Community Clinic (E32)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

In an area of Connecticut with the biggest inequality gap in the United States, too many men, women and families on limited incomes have to choose between housing, food or healthcare.
NCHC believes no one should sacrifice their families health or their own to put food on the table or keep a roof over their head. As an independent, nonprofit, Federally Quality Health Center we strive to break down barriers to access for all who need our services, by providing a continuum of health and wellness care from prenatal to newborn to senior, regardless of ability to pay.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Adult Medicine and Health

Provide primary medical screening, treatment, and follow up as a continuum of care to any adults who need us, regardless of situation or ability to pay.

Population(s) Served
Adults

A full range of pediatric medical and healthcare services and treatment to infants, children and teens including a continuum of care as they reach adulthood, regardless of their circumstances of family's ability to pay.

Population(s) Served
Children and youth

A full range of women's health , OB/GYN medical care and services for women regardless of circumstances or ability to pay.

Population(s) Served
Women and girls

Behavioral health services are provided as part of NCHC's patient centered medical home approach to integrated patient care. Patients are treated regardless of circumstances or ability to pay.

Population(s) Served
Adults

NCHC's Mobile Medical Unit travels to locations in the community to reach and treat and provide continuity of care to a primarily homeless or at risk of being homeless population, a number of whom have multiple diagnoses.

Population(s) Served
Economically disadvantaged people

pediatric and adult dentistry and dental hygiene services; coordination of services with our adult, women's, pediatric and behavioral health care teams.

Population(s) Served
Families
Economically disadvantaged people

Where we work

Affiliations & memberships

NCQA Patient-Centered Medical Home 2022

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our goals are
- Provide access to quality health care for men, women, and children who need us, regardless of ability to pay
- Provide homeless and at-risk population with continuity of care
- Give every child a healthy foundation
- Provide comprehensive and continuing health care from newborn to senior that adjusts to the changing needs of the patient.

-Engage with patients as partners in managing their own health
-Establish Integrated Care Teams that consider and treat the whole patient
- Partner with other agencies and groups such as the American Cancer Society, Norwalk Hospital, YMCA, Open Door Homeless Shelter, Farmers Markets
-Offer free wellness classes
-Community education

As the National Committee for Quality Assurance (NCQA) describes it, “being a Patient-Centered Medical Home raises the bar for quality health care by emphasizing access, health information technology and coordinated care focused on patients. Norwalk Community Health Center has the tools, systems, and resources to provide its patients with the right care at the right time."

NCHC health providers includes internists, pediatricians, obstetricians, gynecologists, nurse midwives, nurse practitioners, endocrinologists, HIV/Aids specialists, gerontologists, behavioral health therapists, social workers, nurses, medical assistants, dentists and dental hygienists.

Our eligibility team makes sure that no one is turned away based on ability to pay.

• We provide a continuum of healthcare to 12,000 men, women and children (equals 53,000 visits) each year.
• We have enhanced Electronic Health Records that help us understand and better treat our patients within and among departments, and quickly identify trends and resolve issues.
• We opened a dental suite in spring 2017 to provide services for our patients and the community. Our patients benefit from collaboration between their medical and dental providers.
• We have started integrating behavioral health into primary care.
• We are not as fully staffed as we would like. The high cost of living and proximity to New York City about hour way can affect our ability to attract physicians and nurses. Hospitals and community health centers alike are feeling the impact. We have hosted Norwalk Hospitals' internal medicine Residents since we first began seeing patients in 1999. They do their clinical rotation in our Adult Medicine department and see about 1/3 of our adult medicine patients. We will be addressing the shortage of primary care clinicians through new cooperative training programs that encourage medical and nursing students to make careers in primary care.
• We are in early stages of transitioning to a value--based practice as part a larger Patient Transformation Network in the healthcare sector that rewards patient outcomes, not the number of tests ordered.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback

Financials

Norwalk Community Health Center Inc
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Operations

The people, governance practices, and partners that make the organization tick.

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Norwalk Community Health Center Inc

Board of directors
as of 11/23/2022
SOURCE: Self-reported by organization
Board chair

Mr. Joseph Mann

Retired

Term: 2021 - 2023

Lunda Asmani

Town of New Canaan

Adriana Fields

University of New Haven

Lisette Ford

Do's by Nolan

Lenore Jordan

The New Place of Worship

Peter Korzenik

Give Back Global

Joseph Mann

retired nonprofit executive

Yvonne Rodriguez

Board of Education, Norwalk

Thana van Rooyen

Coldwell Banker Residential

James Whiting

Krauss Whiting

Darlene Young

City of Norwalk

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 10/24/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American
Gender identity
Male

Race & ethnicity

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 05/18/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.