NEIGHBOR TO NEIGHBOR INC
Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Supplemental Food
Healthy food is provided every week to eligible Greenwich residents through the "client choice" method. Distributed food includes fresh produce, protein, milk, whole wheat bread and canned goods. A menu created by a nutritionist ensures each client receives food to make healthy meals. Food quantity determined by family size.
Emergency Food
In addition to providing weekly supplemental food to eligible Greenwich residents, Neighbor to Neighbor will provide one-time emergency food to residents of our neighboring towns of Stamford, CT and Port Chester, NY. Food distributed includes fresh produce, bread, milk and protein in addition to canned and dry goods. Emergency food clients are always referred to food pantries within their local service area for ongoing food assistance.
Summer Supplement
Fifteen percent of Greenwich public school students receive free or reduced price lunch. During the summer months these students are home, presenting an additional burden on poor families. Neighbor to Neighbor provides additional food during the summer months to families with school aged children to help bridge that gap.
Clothing and Household Items
Neighbor to Neighbor distributes free, seasonal clothing, linens and small household items to residents of Greenwich, Stamford (CT) and Port Chester (NY). Over 2,600 individuals visit our clothing room up to six times per year. In addition to shoes, coats and clothing, clients receive sheets, towels, blankets and small household items such as dishes and pots and pans. Everything distributed in the clothing room is donated.
Where we work
External reviews

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Our results
How does this organization measure their results? It's a hard question but an important one.
Number of people within the organization's service area accessing food aid
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
Individuals receiving weekly supplemental food, one-time emergency food, and/or clothing and household items. *Note: In 2021, number of people decreased due to temporary closure of Clothing Room.
Number of meals served or provided
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
Number of meals able to be made from the food provided by Neighbor to Neighbor's food pantry.
Number of emergency meals provided
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
Number individuals that received one-time emergency food.
Number of children who have access to meals during summer break
This metric is no longer tracked.Totals By Year
Population(s) Served
Children and youth
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Number of breakfasts and lunches provided to school-aged children during summer break.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Neighbor to Neighbor alleviates the negative effects of poverty by ensuring our neighbors do not have to make difficult choices between having food or paying for rent, medical care, or school supplies. Nutrition is the cornerstone of our food pantry, which provides low-income people access to fresh, healthy food. Food security promotes not only good health, but social stability, improved educational outcomes, and long-term community improvements. The provision of basic living essentials, such as clothing and housewares, assists those struggling to make ends meet free up scarce resources for other necessities.
What are the organization's key strategies for making this happen?
Neighbor to Neighbor's food pantry was designed by a nutritionist to ensure our families receive quality food to make healthy meals. We offered the area's first "client choice" food pantry, in which clients choose from a healthy array of fresh produce, milk, meat, bread, and dry goods such as peanut butter, jelly, tuna, cereal, pasta, rice, beans, and soup. This "gold standard" of food pantry operation is the most dignified way to provide food assistance, respects the cultural and religious role food plays, and accommodates dietary restrictions such as those with diabetes. Similarly, the clothing room makes use of the client choice method, permitting members of a family to select clothing that accommodates seasonal changes. Trained volunteers provide customer service designed to promote dignity and respect.
What are the organization's capabilities for doing this?
Neighbor to Neighbor, formed in 1975, is a volunteer-driven nonprofit organization. Over 250 volunteers provide 15,000 hours of service each year, allowing us to serve thousands each week on a relatively small budget. Sources of support include individuals, foundations, houses of worship, corporations, and the United Way. Approximately $1.2M worth of food, clothing and household items are donated each year. We collaborate extensively in the community for client referrals, food and clothing drives, and volunteer opportunities. Nine staff members provide professional service and volunteer oversight. A Board of Directors ensures the organization is properly funded and provides governance oversight.
What have they accomplished so far and what's next?
Neighbor to Neighbor operated out of basement space provided by Christ Church Greenwich since 1975. It began as a clothing distribution program and added the food pantry in the mid-1980s. In 2005, Neighbor to Neighbor converted to the area's first client choice pantry. In 2001, approximately 270 families received food assistance. Today, we serve over 550 families. Neighbor to Neighbor recently completed a capital campaign to raise funds to build a new facility for its operations. The new building will be fully ADA-compliant with adequate storage and program space. It will also help us achieve our mission of providing our services in an atmosphere of dignity and respect.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time, It is hard to come up with good questions to ask people
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
NEIGHBOR TO NEIGHBOR INC
Board of directorsas of 05/20/2022
Anne Miller
Christine Zadik
Kip Burgweger
Gail Gallagher
Anne Miller
Pamela Kelly
Karen Royce
Christine Zadik
Demetria Nelson
Greenwich Department of Human Services
Kim Gesell
Pamela Speer
Robert Brady
Connie Figgie
Lori Jackson
Cindy Lyall
CV Ramachandran
John Shulman
Maria Kelly Stevens
Donna Matheson
Elizabeth Sanders Mills
Kristen Shapiro
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 04/26/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.