Chance Theater

Who are the people you serve with your mission?

The word “Community” speaks to our core values. We are committed to actively uplifting and empowering underrepresented communities; and to creating a culture of support, appreciation and respect for the differences in underrepresented voices and viewpoints, including but not limited to those of race, ethnicity, national origin, socio-economic background, ability, age, education, faith, gender identity, sex, sexual orientation, and size. Although we admittedly want to do better, diversity and equity has always been a priority for our organization; providing scholarships to underserved and at-risk youth; prioritizing representation among veterans; actively seeking female and BIPOC artists; and hiring BIPOC members in leading or supporting roles onstage.

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences

What significant change resulted from feedback?

The recent high-profile acts of violence against our Black citizens are shining a spotlight on a systemic problem that must be addressed. To that end our staff, board and resident artists created an EDIA committee to put forth a public statement. The organization commits to: the incorporation of anti-oppression and anti-racist updates to our core values and mission statement; the creation of an Equity, Diversity and Inclusion Committee; increasing representation of BIPOC and other underrepresented voices on our staff, among our resident artists, and board of directors; color-conscious and anti-oppression practices in hiring and casting of our productions; and amplifying BIPOC and other underrepresented voices through our productions, education programs and outreach initiatives.

Which of the following feedback practices does your organization routinely carry out?

We aim to collect feedback from as many people we serve as possible, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time