PLATINUM2025

United Service Organizations, Inc. (USO World Headquarters) HQ

aka USO   |   Arlington, VA   |  http://www.uso.org

Mission

The mission of the USO is to strengthen the well-being of the people serving in America's military and their families.

Ruling year info

1954

PRESIDENT & CEO

Michael Linnington

Main address

2111 Wilson Blvd Ste 1200

Arlington, VA 22201-3052 USA

Show more contact info

EIN

13-1610451

NTEE code info

Mutual/Membership Benefit Organizations, Other N.E.C. (Y99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Service Member, Military Family, and Expeditionary Programs

USO provides a suite of programs focused on wellness and resiliency for service members and their families. These programs include the USO Reading program which keeps service members connected to their children through story-time; USO Holidays which provides programming to help service members feel connected and supported during the holidays throughout the year; USO Care Packages, USO2GO and Program in a Box kits ensure service members deployed to remote locations can enjoy essentials, recreation and comforts of home. USO Transition Program, which compliments existing military transition programs, empowers service members and military spouses throughout their time in the military and as they transition back to civilian life.

Population(s) Served
Military personnel
Families

Entertaining troops and families since its founding in 1941, the USO’s Global Entertainment department delivers first-class entertainment programming to U.S. military service members and their families. Partnering with the Department of Defense and the entertainment and sports industries, the USO brings a wide variety of high visibility celebrities and athletes to military locations worldwide. Through one of a kind, in-person tours and its Military Virtual Programming (MVP) series, online sessions providing celebrities and service members the chance to interact virtually, the USO creates meaningful interactions that uplift and strengthen service members and their families.

Population(s) Served
Military personnel

The USO’s marketing & communications outreach programs aim to address the civilian-military drift – a natural disconnect and lack of understanding between those who have served in the military and those whom they defend who have never served and may not know or be related to anyone who has.

Population(s) Served
Military personnel
Families

USO centers provide a home away from home for service members and their families around the world. USO centers offer an inviting and comforting place where service members and their families can connect by internet or phone, play a video game, catch a movie, have a snack or just put up their feet and relax. During 2024, the USO operated more than 250 locations supporting over 7.3 million visits. USO centers can be found in 42 U.S. states and territories, and in 29 countries overseas, including Australia, Bahrain, Bulgaria, Cyprus, Djibouti, Germany, Greece, Denmark (Greenland), Honduras, Italy, Iraq, Japan, Jordan, Kenya, Kosovo, Kuwait, Latvia, Lithuania, Niger, Poland, Qatar, Romania, Saudi Arabia, South Korea, Spain, Syria, Turkey, United Arab Emirates, and United Kingdom. For more information, please visit https://www.uso.org/centers.

Population(s) Served
Military personnel

Where we work

  • Global

  • United States

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of service connections per year

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

For nearly 85 years, the USO has strengthened the well-being of America’s service members and their families throughout their time in uniform. Today, our mission endures. The USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. Five foundational pillars of our strategic goals are:

• Create a meaningful impact on our military community
• Strengthen our brand equity
• Fortify our financial strength
• Foster a culture of unity and excellence
• Enhance our data-driven, digital-focused mind

USO strengthens the well-being of America’s service members and military families by delivering programming, resources, and connection where and when they need it most. Listed below are a few of our strategies to achieve this.

• Impactful Support Through a Global Network
With more than 250 USO locations worldwide — including airport centers, installation centers, and expeditionary support teams — we maintain a consistent presence across the military journey.

• Programs That Drive Connection, Inspiration and Readiness
We design and deliver programs that support morale, strengthen family bonds, promote well-being, and reduce barriers to success. From care packages and entertainment tours to family events, deployment support, and virtual connection tools, our services meet the unique challenges of military life.

• Partnerships and Community Engagement
The USO mobilizes a powerful network of volunteers, donors, and corporate and government partners to unite Americans in active appreciation for the people who serve in our nation's military.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time

Financials

United Service Organizations, Inc. (USO World Headquarters)
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

United Service Organizations, Inc. (USO World Headquarters)

Board of directors
as of 10/31/2025
SOURCE: Self-reported by organization

Barbara Barrett DIRECTOR (BEG 05/2023)

Courtney L Billington DIRECTOR

Dawn Halfaker DIRECTOR

Don Cooke DIRECTOR

Frank St John DIRECTOR

Fred L Stokes DIRECTOR

Craig R McKinley DIRECTOR

David L Goldfein CHAIRMAN (BEG 8/2023)

George Casey CHAIRMAN (THRU 8/2023)

Gerry Byrne DIRECTOR

Ginger Miller DIRECTOR

Gregg Ward DIRECTOR (THRU 11/23)

James Hamilton DIRECTOR

Jed F Becker DIRECTOR

Jeff Knittel DIRECTOR

Leanne Caret DIRECTOR

Ltg William Jlennox DIRECTOR

Manny Pineiro DIRECTOR

Marilyn Cohen DIRECTOR

Mark Rahiya DIRECTOR

Marshall Nadel DIRECTOR (THRU 11/23)

Mary A Winnefeld DIRECTOR

Mary Petryszyn DIRECTOR (THRU 11/23)

Matthew Bromberg DIRECTOR

Mg Frank D Vavala DIRECTOR

Michael Dippold DIRECTOR

Michael Linnington PRESIDENT & CEO

Michael P Emmert DIRECTOR

Michael Quigley DIRECTOR

Orlan Boston DIRECTOR

Patrick Abram DIRECTOR

Paul Mcquillan DIRECTOR (THRU 11/23)

R Gil Kerlikowske DIRECTOR

Rebekah G Sanderlin DIRECTOR

Robin Lineberger DIRECTOR (THRU 11/23)

Carlton Kent DIRECTOR (THRU 11/23)

Tina W Jonas DIRECTOR

William Roberti DIRECTOR

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? yes

Organizational demographics

info Candid has made improvements to the race and ethnicity options.

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability