GOLD2023

National Council on Aging, Inc.

Improving the lives of 40 million older adults by 2030.

aka NCOA   |   Arlington, VA   |  http://www.ncoa.org

Mission

Improving the lives of 40 millions older adults by 2030.

Ruling year info

1961

President and Chief Executive Officer

Ramsey Alwin

Main address

251 18th Street South Suite 500

Arlington, VA 22202 USA

Show more contact info

Formerly known as

National Council on the Aging

EIN

13-1932384

NTEE code info

Services to Promote the Independence of Specific Populations (P80)

Public, Society Benefit - Multipurpose and Other N.E.C. (W99)

Senior Centers/Services (P81)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Center for Healthy Aging

The Center for Healthy Aging supports the expansion and sustainability of evidence-based health promotion programs in the community through collaboration with national, state, and community partners to help older adults live healthier lives.

Population(s) Served

NCOA leads a network of local, state, and national organizations dedicated to reducing the number of falls among older adults. The initiative promotes evidence-based programs to prevent falls year-round and sponsors an annual Falls Prevention Awareness Week event each September.

Population(s) Served
Seniors
Older adults
Caregivers
People with disabilities
People with diseases and illnesses

The Center for Benefits Access connects benefits counselors with tools they can use to effectively find and enroll older adults into benefits programs. It also hosts our MIPPA Resource Center and our Senior SNAP Enrollment Initiative.

Population(s) Served

NCOA’s free, comprehensive online screening tool includes more than 2,000 public and private benefits programs from all 50 states and the District of Columbia. Since 2001, over 3.7 million people have used BenefitsCheckUp® to find benefits programs worth almost $13.6 billion that help them pay for prescription drugs, health care, rent, utilities, and other needs.

Population(s) Served

NISC supports a national network of over 2,000 senior center professionals dedicated to helping older adults remain active, engaged, and independent in their communities. NISC is setting the standard for the future of senior centers by promoting cutting-edge research, promising practices, professional development, and advocacy. NISC also offers the nation’s only National Senior Center Accreditation Program. Accreditation provides official recognition that a senior center meets nine national standards of senior center operations.

Population(s) Served

For over 40 years, NCOA has operated SCSEP, which places mature workers in temporary paid community service jobs while training them for permanent employment. The program also provides job skills training and job placement assistance to low-income job seekers aged 55+. SCSEP is funded by a grant from the U.S. Department of Labor.

Population(s) Served

Where we work

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Improve the health, independence, and economic security of 40 million older adults by 2030 and strengthen and protect major public programs (especially Medicare, Medicaid, Social Security, and the Older Americans Act) for disadvantaged and vulnerable older adults.

Resources
Provide trusted, unbiased information that enables older adults and their caregivers to take small steps that can have a big impact on their health and financial security.

Tools
Develop personalized, online support for individuals to find benefits, choose a Medicare plan, prevent falls, and plan for a healthy and secure life.

Best Practices
Offer high-quality technical assistance and support for professionals in community-based organizations who serve older adults every day.

Advocacy
Continue to be a national platform and voice to fight against ageism—and to strengthen the federal programs we all depend on as we age.

The key resources that enable NCOA to achieve results are:

Moral Capital & Brand
* Trusted, highly effective national leader in aging

Stakeholders
* Older adults
* National, state, and community partners
* NCOA members and affiliates
* NCOA Board of Directors, volunteer leaders, and staff
* Government and business

Financial Resources
* Grants and contracts from government, foundations, and corporations
* Earned revenues, dues, and contributions
* Mission-related social enterprises

Since 2011, we have improved the lives of more than 24 million older adults, measured as individuals who, thanks to NCOA and our partners, have:

• Realized a reduction in expenses and/or increase in income
• Completed an evidence-based program that has been proven to improve the health and well-being of participants
• Completed an educational program to increase or improve health or financial security
• Were able to remain in their communities instead of being relocated to a nursing home
• Directly benefited (as defined above) from a policy change that would not have happened without NCOA’s leadership and advocacy

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to get honest feedback from the people we serve, It is difficult to identify actionable feedback

Financials

National Council on Aging, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

National Council on Aging, Inc.

Board of directors
as of 08/04/2023
SOURCE: Self-reported by organization
Board chair

Kathy Greenlee

Greenlee Global, LLC

Sunder Joshi

American Heart Association

Phil Buchanan

The Center for Effective Philanthropy

Heather Dupré

University of Colorado Leeds School of Business

Kathy Greenlee

Greenlee Global, LLC

June Simmons

Partners in Care Foundation

Somava Saha

Well-being and Equity (WE) in the World

Connie Weaver

Equitable

Peter Ziebelman

Palo Alto Venture Partners

Cheryl Woodson

Dr. Cheryl E. Woodson, LLC

Martha Peláez

Pan American Health Organization/World Health Organization

David Markiewicz

American Heart Association

Betsy Palmer

AIG Life & Retirement

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 6/9/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

Equity strategies

Last updated: 04/26/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.