Vibrant Emotional Health

The Disaster Distress Helpline (DDH) is the first national hotline dedicated to providing immediate, year-round disaster crisis counseling. This toll-free, multilingual, and confidential crisis support service is available 24/7 via telephone (1-8000-985-5990) and SMS (text ‘TalkWithUs’ to 66746) to residents in the U.S. and its territories who are experiencing emotional distress related to any natural or human-caused disaster. Helpline staff provide counseling and support, as well as referrals to local disaster-related resources for follow-up care and support. Launched in February 2012 and funded by SAMHSA, the DDH collaborates with national, regional, and local stakeholders and community partners year-round, to educate the public about disaster behavioral health and provide resources and crisis-counseling before, during and after disasters.

The Veterans Crisis Line connects veterans in crisis and their families and friends with emotional support and crisis-counseling through a 24/7, confidential toll-free hotline, online chat, and text-messaging service that is staffed by professionals who are specially trained to help veterans and active military personnel. The Veterans Crisis Line is funded by the Department of Veterans Affairs (VA) and was created through an inter-agency agreement between Vibrant Emotional Health, SAMHSA and the VA.

The NFL Life Line is a free, confidential, and independently operated resource that connects callers— members of the NFL family, including current and former NFL players, coaches, team and league staff, and their family members—with trained counselors who can help individuals work through any personal or emotional crisis. This service is available 24 hours a day, 7 days a week, 365 days a year to the NFL family who are in crisis, or who need emotional support for substance abuse problems, family issues, physical injuries or career transition issues. Launched in 2012 through a grant from the National Football League, the NFL Life Line is operated by Vibrant.

Our Here2Help Connect Contact Center (H2H) uses state of the art, multi-channel communications technologies to connect individuals to counselors by phone, text and chat. Major programs include NYC Well, which is New York City’s free, confidential support, crisis intervention, and information and referral service for anyone seeking help for mental health and/or substance misuse concerns, available 24 hours a day, 7 days a week, 365 days a year.

Vibrant is committed to working with children and families to provide peer to peer advocacy, assistance in navigating the child-serving systems of New York City and connect youth and their families with appropriate mental health supports along with other resources. Through parenting classes, psycho-educational workshops, as well as support groups, our programs provide a wealth of information to families. The Family Resource Centers are located in Bronx, Manhattan, and Queens. The Adolescent Skills Centers co-located on site with Family Resource Centers provide educational and vocational services to youngsters ages 16-21 years of age while also ensuring that they are connected to appropriate community supports. Specialized programs for families served by the child service system are provided through Vibrant’s Family Link General Preventive Services and its Family Link Plus Treatment and Rehabilitation Program.

Provides mental health policy analyzes, promotes needed systems’ reform, and educates the public and providers about identification of mental health needs while connecting individuals to support and services. Major programs include: The Geriatric Mental Health Alliance of New York, a coalition focused on addressing the growing mental health needs of the elder boom; The Veterans Mental Health Coalition of New York City, a broad based coalition that promotes the mental health and well-being of service members, veterans, and their families; The Coordinated Children Service Initiative, which advances the development of a comprehensive system of care for children and youth with mental health challenges in New York City. The Center houses the largest local cadre of trainers of mental health first aid, a national best practice program for training non-mental health professionals in identifying and responding to mental health problems; as well as an array of training and technical assistance projects to build mental health capacity in primary care, senior centers, schools and other community venues.

BRAVEline is New York City's free, confidential anti-bullying service that helps kids manage the emotional challenges that arise from bullying and cyberbullying. This hotline and chat service that connects children with mental health professionals who listen to their problems, help them find ways to cope, and share resources they need. Launched in October 2011, The BRAVE (Building Respect, Acceptance, and Voice through Education) campaign was created by the United Federation of Teachers (UFT) in collaboration with Vibrant, the New York City Council, and community groups.

The HOPEline is New York’s state-wide, toll-free telephone hotline, offering help for alcoholism, drug abuse, and/or problem gambling.

Vibrant’s Crisis Emotional Care Team promotes individual and community resilience by providing on-the-ground mental health and emotional support in the aftermath of disasters, emergencies, or localized crisis events across the United States and internationally. Vibrant coordinates with organizations and communities affected by crisis events and/or disasters to provide mental health professionals who provide on-site emotional support and mental health services to individuals, groups and organizations as they recover from the aftereffects of traumatic events. Vibrant also provides education before and after traumatic events to help organizations and communities better understand the emotional impact of disasters or other crises and how they can support each other in their recovery. We also provide education to mental health professionals, first responders and others who are working with survivors.