Covenant House

Providing Housing and Supportive Services to Youth Facing Homelessness

aka Covenant House International   |   New York, NY   |  www.CovenantHouse.org

Mission

Covenant House builds a bridge to hope for young people facing homelessness and survivors of human trafficking through unconditional love, absolute respect, and relentless support. Our doors are open 24/7 in more than 30 cities across six countries and our high-quality programs are designed to empower young people to rise and overcome adversity, today and in the future.

Ruling year info

1973

Mr.

Kevin M Ryan

Main address

461 Eighth Avenue

New York, NY 10001 USA

Show more contact info

EIN

13-2725416

NTEE code info

Children's and Youth Services (P30)

Homeless Services/Centers (P85)

International Human Rights (Q70)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Short-term Housing and Crisis Care

Covenant House's short-term housing and crisis care program provides emergency services, temporary housing, food, clothing, medical care, mental health services, and legal aid to young people experiencing homelessness or human trafficking through Covenant House affiliates in North and Central America.

Population(s) Served

Our street outreach teams actively seek out young people experiencing homelessness who may need help. The team assists with critical safety needs by providing transportation to a safe shelter. Young people living on the streets can receive food, water, hygiene kits, clothing, blankets, counseling, and referrals to services such as medical care, employment, and education services.

Drop-in services are another form of outreach at Covenant House. Youth in this program are not receiving residential services, but are provided access to nutritious meals, hot showers, hygiene products, laundry services, and new clothing and shoes. They can request and receive medical and mental health services, case management services, transitional and permanent housing assistance, and they may take part in the education and employment program.

Population(s) Served

The young families program provides emergency services, short- and long-term housing, food, and medical and mental health care to pregnant and parenting youth and their children. Our program also offers young families access to free child care services, parenting support, and a full range of education, vocational, and job placement services.

Population(s) Served

Covenant House's transitional living program, often referred to as "Rights of Passage" or ROP, are where young people take steps toward independence. Youth live in ROP for 18 to 24 months, where they tap their potential and plan for the future. Here they build basic life skills and financial literacy, participate in education and vocational programs, seek employment with long-term advancement and career prospects, and work toward moving into their own safe and stable housing. Our staff support each young person on their journey toward sustainable independence and a hope-filled future.

Population(s) Served

Covenant House uses a variety of platforms to inform and educate the public, government officials, and young people about youth homelessness and human trafficking. We employ web sites, social media, public service announcements, billboards, newsletters, school-based programs, talks, lectures, and peer-to-peer events across our federation to raise awareness of the causes and impacts of youth homelessness and of the signs that a young person might be experiencing homelessness or human trafficking.

Population(s) Served

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of homeless participants engaged in housing services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Young adults, Adolescents, Children, Infants and toddlers

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of homeless participants engaged in mental health services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Young adults, Homeless people, Out-of-home youth

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of service recipients who are employed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Young adults

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of bed nights (nights spent in shelter)

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Covenant House’s most recently completed strategic plan led to vast expansion, deepened analysis and learning, and broadened revenue diversification. Mindful of the impact that COVID-19 has had on the work and focus of our houses, we envisioned this two-year strategic plan deliberately to build on that foundation and advance the shared priorities that balance continued pandemic response with important progress forward.

Our strategic goals include:

- Improving programs and impact
- Enhancing our capacity as a learning organization
- Advocating for improved public policy and government support
- Advancing a growing community of diversity, equity, and inclusion
- Growing and fortifying our housing continuum
- Continuing to grow our brand awareness and revenue diversification
- Strengthening our operating model
- Reinforcing our human capital management systems

Below are the core strategies that we will employ related to each strategic goal:

Improving programs and impact - Bring increased collaboration between our houses to ignite and leverage their innovation and grow our specialized services

Enhancing our capacity as a learning organization - Build our systematic ability to use data and other collected
information to better inform strategy, strengthen our position as a thought leader, and draw further resources
to our movement

Advocating for improved public policy and government support - Mobilize our houses and supporters to activate an impactful appropriations plan and build the public policy priorities that can prevent, end, or disrupt youth homelessness

Advancing a growing community of diversity, equity, and inclusion - Build an antiracist movement that is deliberately inclusive of all voices and amplifies the urgent need to activate just and equitable solutions to end youth homelessness, a systemic tragedy that disproportionately impacts people of color

Growing and fortifying our housing continuum - Develop and support movement-wide real estate management systems and best practices

Continuing to grow our brand awareness and revenue diversification - Grow net revenue, draw younger and more diverse audiences to our movement, and deepen the support we offer to our houses’ local fundraising

Strengthening our operating model - Implement enterprise-wide financial and risk management systems and unlock efficiencies by leveraging our shared purchase and investment power

Reinforcing our human capital management systems - Create a strong performance culture by building a modern
enterprise-wide human capital management system

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Covenant House serves young people facing homelessness and survivors of trafficking in over 30 cities in the U.S., Latin America, and Canada. Our youth are 16 to 22 years old in the U.S. and Canada, and 12 to 18 in Latin America. Their lived experiences include foster care, criminal justice history, mental health challenges, pregnancy, sexual abuse, and community violence. Nearly one in four identify as LGBTQ+, more than half are Black or African American, and 18% are Latino/a in the U.S. and Canada. In Latin America, 28% are from ethnic minorities. Half our youth identify as male, 47% as female, and 2% as transgender. All our young people have talent, courage, and dreams, and the least interesting thing about them is homelessness.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    While the COVID-19 pandemic wreaked havoc across the countries where Covenant House serves, the racial reckoning in the U.S. also had deep implications for our work. Nearly 90% of our youth are young people of color, and 58% are Black or African American. In listening sessions across our houses, we learned how deeply disturbed they were by the events we all witnessed. Covenant House felt obliged to do a deep dive into equity, inclusion, and diversity in our own spaces. We hired experts to evaluate our environment, hiring and promotion practices, and management of implicit and explicit bias. We created a DEI department with a C-suite-level leader. And we are in the process of building a strategic DEI plan, with goals and targets, to guide our implementation of DEI principles at every level.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Over the past year, our youth called on us to amplify their voices and revisit the ways in which we share their stories. With their input, we rewrote our youth engagement principles on the basis of ethical storytelling and trained our development staff across our federation in their use. Ethical storytelling recognizes the youth as protagonists and owners of their own story, with control over how and for how long their testimonies and experiences may be shared. While this can be challenging for various reasons, we recognize the singular value of heeding the voices of our youth. In this same period, we have been expanding and refreshing our facilities, and it is the input of our youth that has had the greatest impact in the design or redesign of spaces meant for them and their journeys.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time,

Financials

Covenant House
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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Covenant House

Board of directors
as of 11/2/2021
SOURCE: Self-reported by organization
Board chair

Mr. Thomas M. McGee

International Council of Shopping Centers

Barbara P. Bush

Global Health Corp

L. Edward Shaw

Sr Mng Dir, Breeden Capital Management LLC

Organizational demographics

SOURCE: Self-reported; last updated 10/20/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data