RONALD MCDONALD HOUSE NEW YORK

Keeping Families Close

aka Ronald McDonald House New York   |   New York, NY   |  www.rmh-newyork.org

Mission

Ronald McDonald House New York provides temporary housing for pediatric cancer patients and their families in a strong, supportive and caring environment which encourages and nurtures the development of child-to-child and parent-to-parent support systems.

Ruling year info

1978

President and CEO

Dr. Ruth C. Browne

Main address

405 East 73rd Street

New York, NY 10021 USA

Show more contact info

Formerly known as

Children's Oncology Society of New York

EIN

13-2933654

NTEE code info

Children's and Youth Services (P30)

Philanthropy / Charity / Voluntarism Promotion (General) (T50)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2019, 2018 and 2017.
Register now

Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Keeping Families Close. When families must travel to New York City for their child’s life saving cancer treatment, Ronald McDonald House New York offers them a safe, clean, and supportive place to stay in close proximity to major hospitals. We provide private bedrooms, family rooms, kitchens, a library, a playroom, computer rooms, laundry facilities, tutoring, activities, and transportation services. Most importantly, we create an environment where kids can be children first and patients second.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Temporary Housing for families during active pediatric oncology treatment

When families must travel to New York City for the advanced cancer treatment they can’t get anywhere else, they can find a loving place to stay at our House. We’re proud to provide a supportive, caring place that keeps families close when they need each other most.

Located on East 73rd Street in Manhattan and in close proximity to 13 major cancer treatment centers, Ronald McDonald House New York welcomes children and families from across the country and the world. The House can accommodate 84 families and is filled to capacity almost every night.

We ask families for a requested donation of just $35 a night — far less than the cost of a Manhattan hotel room. But no family is ever turned away just because they can’t afford to pay.

We offer families additional support through wellness programs, tutors, music, art, transportation, activities for siblings, holiday and birthday parties, and camaraderie.

At our House, families are welcomed with love and comfort. Lifelong friendships are formed among people who understand what it’s like to cope with such a devastating diagnosis. Here, families fighting cancer find the hope and support they need.

Population(s) Served
Families

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, People with diseases and illnesses

Related Program

Temporary Housing for families during active pediatric oncology treatment

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

In 2019, 3,527 individuals traveled to New York City and stayed at Ronald McDonald House New York allowing 1,136 children to access the life-saving treatment they needed

Number of organizational partners

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, People with diseases and illnesses

Related Program

Temporary Housing for families during active pediatric oncology treatment

Type of Metric

Context - describing the issue we work on

Direction of Success

Holding steady

Context Notes

We work closely with 8 partnering NYC Hospital Systems, including 16 hospital locations, to continue to create effective and sustainable partnerships that serve to meet the needs of our families.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Ronald McDonald House New York provides temporary housing for pediatric cancer patients and their families in a strong, supportive, and caring environment which encourages and nurtures the development of child-to-child and parent-to-parent support systems.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person),

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    On to the onset of COVID-19, an increase of families have expressed a need for mini-refrigerators within their rooms. We were able to collect that data to inform our decision making in what type and how we are able to include that in our families guest rooms. This project is still ongoing however RMH-NY is looking forward to seeing how it comes to fruition and know it will positively impact our families.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    The feedback we receive have been an aid to predicting behaviors which will help RMH-NY understand the relationships and resources we need to build out for the long term to support our populations. The survey we have provides our populations the ability to be heard and therefore they are invested in providing feedback to better our community at RMH-NY.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to come up with a consensus of questions to ask people as our organization has ,

Financials

RONALD MCDONALD HOUSE NEW YORK
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

RONALD MCDONALD HOUSE NEW YORK

Board of directors
as of 10/19/2021
SOURCE: Self-reported by organization
Board chair

Mr. Steven Bensinger

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Not applicable
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 04/28/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American/African
Gender identity
Female, Not transgender (cisgender)
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data