PLATINUM2023

Service Program for Older People, Inc.

because emotional well-being is important at every age

aka SPOP   |   New York, NY   |  www.spop.org

Mission

The mission of SPOP is to enhance the quality of life of older adults and to foster their independent living through the delivery of comprehensive behavioral health and supportive services, advocacy and education. SPOP is the only agency of its kind in New York City and plays a vital role in working with hospitals and senior centers to keep older adults healthy and engaged in the community. We provide affordable service to over 2,000 adults each year.

Notes from the nonprofit

Every dollar donated to SPOP helps to change the life of an older person. We believe that emotional well-being is important at every age, and we work in partnership with hospitals, senior centers, and other agencies to keep older New Yorkers healthy and engaged in the community.

Ruling year info

1979

CEO

Ms. Nancy Harvey

Main address

302 W 91 St

New York, NY 10024 USA

Show more contact info

Formerly known as

New York Service Program for Older People

EIN

13-2947616

NTEE code info

Community Mental Health Center (F32)

Counseling Support Groups (F60)

Mental Health Disorders (F70)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

At SPOP we believe that mental health and emotional well-being are important at every age. We believe that mental health is an essential piece of one's overall health, and that all New Yorkers should have access to affordable and accessible mental health care offered in an environment that is free of stigma and judgment.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Behavioral Health Clinic & Community-Based Behavioral Care

The clinic provides affordable comprehensive behavioral health care for adults age 55 and older. We offer assessments, short- and long-term psychotherapy, psychiatric services, linkages to other supports, and specialized treatment for substance use disorders or caregiver distress. The clinic offers appointments in the home for disabled clients and at satellite offices throughout Manhattan and Downtown Brooklyn.

Treatment is available in English, Spanish, Cantonese, and other languages

Population(s) Served
Seniors
People with diseases and illnesses

The loss of a loved one can be traumatic at any age. Bereavement can leave one lonely, depressed, unbalanced, and uncertain. With the right mix of therapy and support, however, there are ways to get through the trauma of loss.

Through the Bereavement Support Program, SPOP provides bereaved individuals emotional support and understanding through support groups and one-on-one counseling.

Experience has shown that one of the best ways to find comfort is through speaking with and learning from others who have gone through a similar experience. SPOP's bereavement support groups are led by peer volunteers who are trained and supervised by our staff. Attendees meet weekly to discuss bereavement issues and provide mutual assistance.

Population(s) Served
Adults

SPOP is home to New York State’s only Personalized Recovery Oriented Services (PROS) program exclusively for adults 55 and older. The program provides life skills training for adults with serious mental illness.

PROS is designed to promote:

•Recovery and rehabilitation
•Health and wellness
•Achievement of life goals
•Successful management of symptoms
•Independent living and integration into the community

The program includes:

•Identification and work toward individual goals
•An extensive schedule of classes and programs designed to help adults achieve fulfilling and independent lives
•Life skills training
•Support to encourage connections with family and friends
•Intensive rehabilitation at moments of personal change such as a move, loss of a family member, or recovery from an illness
•Therapy and medication management
•Exercise and outdoor activities
•Nutritious meals and snacks

The PROS program is licensed by the New York State Office of Mental Health and offered Monday through Friday from 9am to 5pm. SPOP is located on the Upper West Side of Manhattan.

Population(s) Served
Seniors
People with psychosocial disabilities

SPOP provides training and consulting services in aging and behavioral health for staff and volunteers at agencies throughout the Metropolitan New York region.

Our presentations reflect decades of experience in the field and are designed to give program staff the skills to recognize symptoms of mental illness; handle a challenging situation in the workplace; and make a referral.

Training topics include:

Hiding in Plain Sight: Substance Use in Older Adults
Identifying Mental Illness in Older Adults
Loss and Bereavement
Recognizing and Working with Suicidality in Older Adults
Working with Clients with Challenging Behaviors
Addressing the Mental Health Needs of Formerly Incarcerated Older Adults

Population(s) Served
Adults

Where we work

Awards

Deirdre Johnston Award for Excellence and Innovation in Geriatric Mental Health Outreach Services 2009

Geriatric Mental Health Foundation & American Association for Geriatric Psychiatry

Bronze Achievement Award 2004

American Psychiatric Association

Community Gold Award 2017

American Psychiatric Association

Affiliations & memberships

Joan H. Tisch Community Health Prize 2018

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of people who received clinical mental health care

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Gender and sexual identity, Social and economic status, Work status and occupations

Related Program

Behavioral Health Clinic & Community-Based Behavioral Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

We provide individual and group therapy for older adults, assessments, and psychoeducational outreach workshops.

Number of clinic sites

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Older adults, Economically disadvantaged people

Related Program

Behavioral Health Clinic & Community-Based Behavioral Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

We partner with senior centers and other facilities throughout Manhattan and Downtown Brooklyn to offer comprehensive service at community-based clinic satellite offices.

Number of therapy hours provided to clients

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Older adults, Heterosexuals, LGBTQ people, Economically disadvantaged people

Related Program

Behavioral Health Clinic & Community-Based Behavioral Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

We offer individual and group therapy, psychiatric services, assessments and screening, and medication management. We offer services via telehealth and in person at our offices and 19 satellite sites

Number of clinic visits provided

This metric is no longer tracked.
Totals By Year
Related Program

Behavioral Health Clinic & Community-Based Behavioral Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of clients who report general satisfaction with their services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Heterosexuals, LGBTQ people, Economically disadvantaged people, Retired people, Older adults

Related Program

Behavioral Health Clinic & Community-Based Behavioral Care

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of clients who report adequate participation in their own treatment

This metric is no longer tracked.
Totals By Year
Related Program

Behavioral Health Clinic & Community-Based Behavioral Care

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Total number of counseling sessions performed

This metric is no longer tracked.
Totals By Year
Related Program

Behavioral Health Clinic & Community-Based Behavioral Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Hours of support group services offered

This metric is no longer tracked.
Totals By Year
Related Program

Behavioral Health Clinic & Community-Based Behavioral Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of support groups offered

This metric is no longer tracked.
Totals By Year
Related Program

Behavioral Health Clinic & Community-Based Behavioral Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

SPOP's goal is to provide high quality, accessible, and affordable mental health care to older adults living in the community. Older adults can face multiple barriers to mental health treatment: medical providers often overlook symptoms of depression or anxiety; the stigma associated with mental illness can be a significant obstacle; physical disabilities may make it impossible to keep appointments; or challenges of language difference can be daunting. We seek to remove these barriers and reach New York's most vulnerable residents: older adults who are low-income, have chronic or age-related medical conditions in addition to mental illness, and/or are homebound due to disability or illness.

SPOP achieves its goals by providing mental health care and support services, specialized substance abuse treatment (for co-occuring substance use disorders), home visits to adults who are homebound due to illness or disability, free bereavement support, a recovery-oriented, skills-based program for adults with serious and persistent mental illness, and professional on-site training for other agencies and service providers. We offer culturally-sensitive counseling in Spanish, Cantonese, and other languages.

SPOP recognizes that the interplay between physical health and mental illness is important, particularly among older adults. Depression, anxiety, and other mental health disorders can be associated with medical conditions; mental illness, when untreated, can lead to a rapid decline in physical health and increased risk of hospitalization. We provide basic physical health services including wellness screenings, medication management, and monitoring of chronic medical conditions.

SPOP has provided mental health services to older adults since 1972 and pioneered many of the “best practices" followed at other agencies nationwide, including culturally sensitive treatment, strategies to address cultural and social stigmas associated with mental illness, training and education in the field, strategic partnerships with medical and social service providers, specialized substance abuse treatment, and homebound care. Today it is the region's leading provider of long-term mental health treatment for homebound adults and the only agency in New York City dedicated entirely and exclusively to mental health care for age 55 and older. SPOP's Clinic is licensed by the New York State Office of Mental Health. Our Clinic staff includes licensed clinical social workers, psychiatrists, a psychiatric nurse practitioner, and psychiatrists.

SPOP has provided mental health treatment and support services to thousands of older New Yorkers over the past 45 years. SPOP is the recipient of the 2016-17 COMMUNITY GOLD ACHIEVEMENT AWARD from the American Psychiatric Association in recognition of its national leadership mental health care.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Service Program for Older People, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Service Program for Older People, Inc.

Board of directors
as of 08/22/2023
SOURCE: Self-reported by organization
Board chair

Ms. Meaghan Atkinson

Amazon

Term: 2022 - 2025

Patricia A Caldwell

Gordian Group

Lois F Akner

Psychotherapist

Meaghan L Atkinson

Johns Hopkins Univeristy

Carolyn K McCandless

Attorney

Dennis McGettigan

Gordian Group

Annie Cloke

CapView Strategies

Carolyn McCandless

Retired

Brooke Kenny

Pricewaterhouse Coopers

Scott Preiss

CUSIP Global Services

Laura Wade West

Amazon

Jillian Berman

Davis, Polk

Michael Chen

Mizuho Securities

Zhannah Kandel

Emigrant Bank

Aviva Lipkin

Pacific Coast Bankers' Bank

Krista White

Hospital for Special Surgery

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 8/22/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

No data

Equity strategies

Last updated: 04/06/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.