New York Common Pantry
An uncommon solution to hunger.
Programs and results
What we aim to solve
New York Common Pantry works toward the reduction of hunger and food insecurity through an array of programs that function to establish long-term independence for those we serve. Our whole-person approach starts with food provision through the distribution of nutritious, fresh food pantry packages in Choice Pantry and hearty balanced breakfast and dinner in the Hot Meals program. Supplemental food is provided to seniors aged 60 and older through Nourish. We then go further to address the reasons for food insecurity with case management services through Help 365 and Project Dignity, which connects homeless visitors to resources. The third vital element in our whole-person approach is education offered through our Live Healthy! program which teaches children and adults about the importance of a nutritionally sound diet and active living.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Choice Pantries
Our Choice Pantry sites distribute nutritionally balanced grocery packages to over 300,000 visitors annually and allow them to pre-order their meals through our online service Pantry Direct, or on-site by using touch screen tablets. Offered at both our Manhattan and Bronx Pantries, this model empowers Pantry members to be active participants in the distribution process by encouraging them to pick the nutritious food they would like to receive.
Help 365
As the point of entry for all Choice Pantry members, Help 365 offices are open 365 days a year and provide screening by case managers to check for sufficient family income and resources. All first time registrants will receive emergency bags of food, appropriate for the family size, at the first visit. Help 365 staff at our Manhattan, Bronx, and Mobile Pantries assist with acquiring benefits and entitlements, such as Supplemental Nutrition Assistance Program (SNAP) and Social Security Supplemental Income; and provide assistance with accessing the other appropriate resources to prevent families from being evicted from their homes and by making employment referrals. Help 365 also provides referrals for on-site financial counseling, legal services and off site tax preparation.
Live Healthy!
The Live Healthy! Program at New York Common Pantry offers direct nutrition education and policy system and environments programming for under-served, high-need community members, with a focus on the SNAP-eligible population. As part of a complementary approach, the Live Healthy! program provides behaviorally-focused nutrition education and obesity prevention activities for adults and children. Delivered through single and series workshops in a variety of settings such as schools, community centers, senior centers, food pantries, community colleges and health care settings, Live Healthy! aims to change attitudes and behaviors when it comes to choosing nutrient-dense real food. Live Healthy! is funded by the Office of Temporary and Disability Assistance through the SNAP-Ed administered grant and serves New Yorkers across all boroughs, primarily focused on high need neighborhoods in the South Bronx and Upper Manhattan.
Nourish
Nourish is a Commodity Supplementary Food Program, funded by the USDA and NYS Department of Health, that works to improve the health of low-income elderly persons at least 60 years of age by supplementing their diets with nutritious USDA foods. New York Common Pantry is one of the three agencies statewide contracted to run this program, which allows seniors to receive food on a monthly basis. Food packages include a variety of foods, such as milk, juice, farina, oats, ready-to-eat cereal, rice, pasta, peanut butter, dry beans, canned meat, poultry or fish, and canned fruits and vegetables. Additional components of Nourish include guidance for preparing nutritious meals, dissemination of nutrition and health information by nutritionists, and referral to health care and social service agencies for other needed services.
Project Dignity
Project Dignity provides case management services to homeless individuals at our 109th Street Manhattan Pantry. Case managers offer counseling and referral services, access to benefits and entitlements, substance abuse treatment, and other medical and social services. Project Dignity’s array of services is also designed to meet the most basic needs of the Common Pantry’s visitors— food, haircuts, mail service, laundry—as well as the larger, more challenging issues they face—long-term housing, health care, and benefits. The goal of the program is to serve as a bridge back to health, well-being and self-sufficiency for our homeless and hungry guests.
Hot Meals and Brown Bags
Hot Meals serves fresh breakfast and dinner Monday to Friday at our 109th Street Manhattan location. All meals are cooked on premises with staff preparing hearty, balanced meals with wholesome ingredients. Beyond providing nutritious food, the program also offers participants a chance to sit, eat, and socialize in a relaxing, safe, and friendly atmosphere that offers a retreat from the stressors of being homeless or living in poverty. Brown Bag lunches containing a sandwich, a snack, and a beverage are offered for pickup at our Manhattan Pantry on the weekends.
Mobile Pantry
Our Mobile Pantry Program helps to increase access to fresh produce and nutritious groceries through collaboration with community-based organizations. The program reduces food insecurity in the community by engaging families that do not have access to free food through traditional channels like food pantries and other resources by bringing food closer to where they live and by removing barriers such as transportation costs.
Where we work
Awards
FEED Hero Award 2011
FEED Foundation
Best Practice Award 2009
Hunger Prevention and Nutrition Assistance Program
Hero Award 2009
Robin Hood Foundation
Gold Prize 2015
Nonprofit Excellence Awards
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of participants attending course/session/workshop
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Related Program
Live Healthy!
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Adults and children that engaged in classes about healthy and active living for overall improvement in quality of life.
Dollar amount of benefits accessed by pantry members (other than food)
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Benefits accessed include help with tax returns, housing- and job-training referrals, SNAP and Medicare applications as well as many other resources.
Total number of meals provided (from all programs)
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Including hot meals, brown bags, pantry meals, Sandy pantry meals, and Live Healthy! meals.
Hours of volunteer service
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Hours of service performed by volunteers in our Choice Pantry and Hot Meals programs. Necessary health and safety precautions due to COVID-19 severely impacted our ability to host volunteers 2020-22.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Our mission statement guides New York Common Pantry as we address hunger, food insecurity and poverty through providing food pantry and meal distribution programs, case management, nutrition education and other related services. In 2022, we provided healthy groceries, hot meals and case management services to over 591,000 individuals throughout NYC and helped secure over $6.6 million in benefits and entitlements for our visitors.
Thorough data collection coupled with a culture of transparency drives clear communication with stakeholders through a sophisticated array of tools that starts with our Measuring Impact and Effectiveness Policy. Annual goals set under the policy are listed on a well-marked page of our website, with reporting on whether or not we met those goals.
What are the organization's key strategies for making this happen?
Since 2009, New York Common Pantry has transformed as a result of developing data-centric systems, creating an effective strategic plan and emphasizing evaluation practices to measure impact. A robust data collection and record keeping platform has allowed us to quantify our activities and produce a data-driven management plan.
Our program databases allow us to see the exact numbers we serve in order to assess utilization and create goals for expanding services. Since 2015, New York Common Pantry has undertaken a multitude of new initiatives that help make a difference in the lives of our clients. While the programs have expanded and changed over the past 30 years, our mission to reduce hunger and promote dignity and self-sufficiency has remained constant. In addition, the Common Pantry's commitment to innovation and collaboration in order to better serve the community's needs has defined its unique standing among other food programs in New York City.
What are the organization's capabilities for doing this?
The diversity of our staff is reflective of the populations that we serve. 41% of our staff identify as Latino and speak Spanish, as do 65% of our guests. We focus on being inclusive and ensuring that services are available to everyone who comes through our doors.
New York Common Pantry fosters additional human resources and cost-effective practices by using volunteers, pro-bono partners and in-kind services whenever available. In 2022, 11,691 volunteers worked a total of 30,709.55 hours, saving New York Common Pantry over $900,000 in labor costs. Volunteers help us to keep one of our key metrics, the cost per meal, low.
New York Common Pantry tracks our ability to offer services and excellent customer service through satisfaction and utilization surveys. These are administered annually during pantry visits via our tablet devices and are used to gather composite opinions about the agency and the services being provided.
What have they accomplished so far and what's next?
Since first opening our doors in 1980, New York Common Pantry has tirelessly worked to reduce hunger throughout New York City while promoting dignity and self-sufficiency. Each year the number of people seeking our services increases and in order to better meet this growing need we have undertaken a historic expansion that will grow the agency's footprint in boroughs outside Manhattan. In 2017, we opened Choice Pantry Bronx a second site offering our full current array of Choice Pantry and Help 365 Case management services. Our Live Healthy! nutrition education program continues to grow, expanding into the Bronx, Queens and Upper Manhattan through over 20 community partner agencies. In October 2022 we purchased our new warehouse and food distribution hub at 1285 Oak Point Avenue in the Bronx. Most recently, in December 2022 we held a ribbon cutting ceremony at our new 788 Southern Boulevard service site which serves as the home for our Nourish program.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve
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What challenges does the organization face when collecting feedback?
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
New York Common Pantry
Board of directorsas of 02/01/2024
Mrs. Margaret Sung
Sherrell Andrews
Brad Beckstrom
Hartley Bernstein
Elaine Clark
Board Vice Chair; Community Partners Committee Chair
Didi Fenton-Schafer
Candice K. Frawley
Doreen S. Morales
Sara E. Moss
Michael Nachman
Wendy A. Stein
Margaret Sung
Board Chair
Paul Emery
Board Vice Chair; Finance/Audit Committee Chair
Thad Davis
Development Committee
Jim Fishman
Dominique R. Jones
Program Committee Chair
Susan L. Merrill
Personnel Committee Chair
Scott Crawford
Cristina R. Fernandez
Charlie Higgins
Board Vice Chair
Annie Huneke
Christina Li
David McInerney
Alan Pardee
Secretary
Brian Rose
Treasurer; Investment Committee Chair
Matias Stitch
Nominations and Governance Committee Chair
Cathy Taub
Lara Thyagarajan
Edward Brown
Pierre Thiam
Amy Fritz
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
No data
Disability
No data