Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Residential and Housing Services
Supported apartments, community residences, and seven transitional shelters for people living with mental illness, including NYC’s only veteran’s shelter. ICL provides a permanent or temporary home for more than 3,200 New Yorkers every night. Case management and other support services enable individuals to move into and maintain stable housing. In the past year alone, ICL has assisted 2,258 people with mental illness find safe, secure, and supportive housing and 400 of our shelter clients moved into permanent housing despite the pandemic.
Child and Family Services
ICL provides school-based mental health clinics, and specialized office and in-home mental health assessment, evaluation, and treatment services for children and youth.
Services for people with Intellectual and Developmental Disabilities (I/DD)
ICL offers residences that truly feel like home for people with developmental disabilities. In 12 homes in Brooklyn, Bronx and Manhattan, our team of social workers, medical professionals, direct support professionals and other specialized staff, work tirelessly to help each resident live as full and independent a life as possible.
We support residents to meet their personal goals and participate in a full range of activities. Our approach focuses on the individual and not their disability, helping each person reach their fullest potential and live in the community with dignity. Families are encouraged to visit the residence to confer with staff and share in special events hosted by staff and residents
Treatment Services
ICL provides outpatient mental health clinics, a Personalized Recovery-Oriented Services (PROS) program, Assertive Community Treatment (ACT) teams, Intensive Mobile Treatment (IMT), Home and Community-Based Services (HCBS) & CORE Services, and other mobile care transition teams.
Coordinated Care
ICL establishes a caring and compassionate relationship to make sure that individuals with complex behavioral and healthcare needs receive the services they need. Care coordinators ensure access to services to stay healthy, out of the ER and the hospital by addressing each person’s needs in the most comprehensive and integrated way possible for people living with complex behavioral and healthcare needs.
Where we work
External reviews

Our results
How does this organization measure their results? It's a hard question but an important one.
Number of people who received clinical mental health care
This metric is no longer tracked.Totals By Year
Population(s) Served
Social and economic status
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Number of homeless participants engaged in housing services
This metric is no longer tracked.Totals By Year
Population(s) Served
Social and economic status
Related Program
Residential and Housing Services
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Number of people in the area with access to affordable housing as a result of the nonprofit's efforts
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
ICL Clinical & Housing Service Delivery Structure - In response to the coronavirus pandemic and the resulting economic uncertainty, address the growing need for behavioral health services and housing by expanding and adapting ICL’s services and extending our community outreach.
Financial Strength - Optimize the relationships between finance, other administrative functions, and operations to proactively address external budget cuts, continue agreement on current and short-term financial strategies, and support consensus-built budgets.
Whole Health - Promote and pursue excellence in the ICL Whole Health Care model and approach.
Staff Competence and Well-Being - Advance staff knowledge, skills, competencies, and well-being, as an intentional investment in our most valuable resource.
What are the organization's key strategies for making this happen?
Innovation - Advance the ICL culture of innovation to accelerate process and outcome improvements that will enhance the care and health of our clients.
Agility - Fully engage our talented staff to maximize efficiency and flexibility, and prioritize data-driven decision-making.
Competitive Advantage - Pursue opportunities in integrated whole health, inclusive of behavioral and physical health care, affordable and secure housing, and other social determinants of health supports.
What are the organization's capabilities for doing this?
What have they accomplished so far and what's next?
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
-
Who are the people you serve with your mission?
individuals and families affected by or at risk of mental illness or developmental disabilities
-
How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
-
Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive
-
What challenges does the organization face when collecting feedback?
Financials
Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more
about GuideStar Pro.
Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Institute for Community Living, Inc.
Board of directorsas of 02/22/2022
Ms. Mary Harrison
Buck Global, LLC
Lisa Kleist
Michael V. Balistreri
Alvarez & Marsal
Matthew A. Cervino
BentallGreenOak
PAUL DEMELLO
BNP Paribas Asset Management
MICHAEL FEENEY
tZERO, Inc.
Christina Kulynycz
Planned Parenthood Federation of America
Michael R. McGarvey
Dave Dominick Reid
Konica Minolta Business Solutions
Henry Tobin
Carter A. Weiss
Linda Lipski
Credit Suisse Group
Adrienne Lerro
PWC LLP
Saeeda Lesley Dunston
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
-
Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
No data