VOLUNTEER REFERRAL CENTER INC

Expert placement, personal service

aka VRC   |   New York, NY   |  www.volunteer-referral.org

Mission

For over thirty years, the Volunteer Referral Center (VRC) has matched thousands of individuals with meaningful volunteer opportunities throughout New York City. We not only help our potential volunteers find a perfect fit, but we also help our partner organizations find dedicated personnel to provide their essential services. Through a comprehensive, individualized interview process—unique to VRC and refined through our many years in service—VRC makes 2500 referrals annually to a variety of nonprofit concerns including: soup kitchens and food pantries; senior care; literacy and youth programming; health services; environmental concerns; art and cultural institutions; and community and civic organizations, among many others.

Ruling year info

1994

President

Ms. Deborah McCandless

Executive Director

Ms. Carolyn Ng

Main address

161 Madison Ave Suite 5SW

New York, NY 10016 USA

Show more contact info

EIN

13-3551378

NTEE code info

Voluntarism Promotion (T40)

Human Services - Multipurpose and Other N.E.C. (P99)

Alliance/Advocacy Organizations (H01)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Hundreds of NYC nonprofit agencies are seeking competent volunteers to help them carry out their important missions. Additionally, many New Yorkers are eager to donate their time and abilities but can be frustrated not knowing where their talents are needed, or overwhelmed by the volume of online listings. By acting as a personal matchmaker, VRC ensures smooth agency-volunteer matches and swift volunteer placement so both agency and volunteer can advance their important work. As we move into our third decade of service, volunteerism has taken on a new importance: it is a time of tremendous need, and yet many service organizations must tighten their belts. Now perhaps more than ever, the services of the Volunteer Referral Center are crucial to strengthening New York City's communities, families, and individuals.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Volunteering is Ageless

The Volunteer Referral Center serves three different populations: individual volunteers, the broad range of agencies needing volunteers, and the thousands of New Yorkers these agencies serve.

For Volunteering is Ageless, VRC collaborates with partner agencies to develop free live recruitment events that reach hundreds of prospective volunteers of all ages, in all five boroughs of NYC. We hold two Volunteering is Ageless events per year that are age-inclusive, from families and teens to retired seniors. We develop group volunteer opportunities, digital materials —including social media campaigns and zoom webinars after work hours,—and email newsletters, all targeted to various volunteering demographics.

Population(s) Served
Older adults
Seniors
Young adults
Adolescents
Children

Where we work

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our organizational mission is to connect dedicated volunteers with nonprofit agencies. Volunteer Referral Center makes close to 2500 referrals annually to almost 300 partner organizations throughout New York City.

VRC also carries out extensive community outreach and recruitment of volunteers through collaboration and participation in volunteerism events around New York City. We collaborate with partner agencies to develop informational recruitment events that reach hundreds of prospective volunteers of all ages, in all five boroughs of NYC, throughout the year.

Volunteer Referral Center meets with each potential volunteer, to ensure the skills and talents and of each person is used fully. We also keep comprehensive files on our almost 300 partner organizations and update these files regularly. Our files include specific opportunities--both short- and long-term--and contact information, all of which we use during interviews to make introductions between volunteers and the agency.

VRC also works to recruit volunteers through a variety of online and print media, and through extensive community outreach by both creating and participating in volunteerism events around NYC. We plan to host 6 special events in 2020 that will be age-inclusive, yet seek to entice more young people to volunteer—from teenagers to young professionals. VRC's Young Professionals Committee is an important part of this initiative and assists in the development of materials targeted to younger volunteers, as well as coordinating and promoting group opportunities for them.

Volunteer Referral Center serves three different populations: individual volunteers, the broad range of agencies needing volunteers, and the thousands of New Yorkers these agencies serve. VRC is a nonprofit, primarily volunteer-run group, and as such is able to provide its services free to individuals and, except for a small registration fee, free to agencies. By centralizing the volunteering process, Volunteer Referral Center makes it easier for nonprofits to find volunteers and to channel volunteer enthusiasm where it is needed most. We provide expert placement and personal service, to swiftly and smoothly get volunteers where they want to be and to serve our partner agencies and their various, important causes. Though our services are free, the value of volunteer time directly related to VRC referrals over our 31years is conservatively estimated to be over $120 million.

As mentioned above, 2019 was one of our busiest years in recent history, and 2020 started out strong. This blossoming of volunteerism shows the community's desire to provide support while many services come under pressure to cut back and all are affected by COVID-19. VRC is responding to COVID-19 by re-imagining and creating innovative ways to deliver our services. In addition to our special outreach events, VRC plans to continue diligently recruiting volunteers and matching them with appropriate volunteer opportunities, of every kind, in all corners of New York City. VRC was founded and flourished on the idea that volunteers are critical not only to a nonprofit's ability to fulfill their mission, but to the very fabric of society.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Paper surveys, Focus groups or interviews (by phone or in person),

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    Our staff,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to identify actionable feedback,

Financials

VOLUNTEER REFERRAL CENTER INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

VOLUNTEER REFERRAL CENTER INC

Board of directors
as of 04/21/2022
SOURCE: Self-reported by organization
Board chair

Ms. Deborah McCandless

Arline Brown

Laura Reid

Alan Hirsch

Nancy Carr

Ronald Carr

Priscilla Daniels

Mary Lambert

Jennie Anglim

Sydney Lawless

Briton Parson

Zelda Warner

Gail Morse

Debra Venable

Jaron Carter

Patricia Girardi

Maria Laghi

Organizational demographics

SOURCE: Self-reported; last updated 3/8/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

No data

The organization's co-leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data