Paraprofessional Healthcare Institute, Inc.

PHI collaborates with dozens of long-term care providers, training entities, and academic partners nationwide to promote quality care and quality jobs. We engage in organizational development with these providers, grounded in PHI’s Coaching Approach® to building essential communications and problem-solving skills. Our adult learner-centered method of curriculum design is widely recognized as a best practice for training frontline caregivers.

Our core workforce innovation services include:

- Design competency-based, adult learner-centered curricula that develop the necessary knowledge, skills, and attitudes to succeed on the job.

- Build entry-level, advanced, and specialty training programs delivered in-person, online by an instructor, or through e-learning.

- Create advanced roles that strengthen care delivery, allow direct care workers to grow in their careers, and promote cost efficiencies for employers and the health care system.

PHI manages an employer-based training program in partnership with Cooperative Home Care Associates (CHCA), the country’s largest worker-owned cooperative. PHI and CHCA annually enroll 500+ participants in free home health aide training—primarily women of color who are un- or under-employed at enrollment. Our program is distinguished by its comprehensive, hands-on curriculum; guaranteed job placement; and wraparound retention supports. These elements lead to strong program outcomes, including 95% training completion and 85% job placement among trainees, with 85% of hires still working after 90 days.

PHI builds from this program to bring best practices in recruitment, training, and workforce development to long-term care employers, educators, and health care systems across the country. We are driven to transform the opportunities presented by direct care in low-income communities, by improving access to quality jobs that reflect the dignity of caregiving and its value to the community.