Disease, Disorders, Medical Disciplines

SUPPORT CONNECTION INC

We've Been There. We Care.

Yorktown Heights, NY

Mission

Support Connection's mission is to provide emotional, social and educational support services to women, their families and friends affected by breast and ovarian cancer. The support provided enables women to help each other and empowers them to become their own healthcare advocates. All of our services are provided free of charge, and are unlimited.

Ruling Year

1996

Executive Director

Ms. Katherine Quinn

Main Address

40 Triangle Center Suite 100

Yorktown Heights, NY 10598 USA

Keywords

Breast, ovarian, cancer, health, support, women, counseling, wellness, oncology, survivor, connection

EIN

13-3900612

 Number

8045331046

Cause Area (NTEE Code)

Cancer (G30)

Counseling Support Groups (F60)

Nonmonetary Support N.E.C. (E19)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Social Media

Programs + Results

What we aim to solve

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Our programs

What are the organization's current programs, how do they measure success, and who do the programs serve?

SOURCE: Self-reported by organization

One-on-One Peer Counseling for People Affected by Breast and Ovarian Cancer

Breast and Ovarian Cancer Support Groups

Educational Programs About Breast & Ovarian Cancer

Workshops and Ongoing Classes for Women with Cancer

Community Outreach and Education

Social Gatherings for Women with Cancer

Where we work

Our Results

How does this organization measure their results? It's a hard question but an important one. These quantitative program results are self-reported by the organization, illustrating their committment to transparency, learning, and interest in helping the whole sector learn and grow.

SOURCE: Self-reported by organization

Number of breast or ovarian cancer patients/survivors and/or loved ones who benefited from individual counseling

TOTALS BY YEAR
Population(s) served

No target populations selected

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context notes

Total number of people served by all of our programs. More than half of those served (61%) were served on multiple occasions.

Number of clients participating in support groups

TOTALS BY YEAR
Population(s) served

No target populations selected

Related program

Breast and Ovarian Cancer Support Groups

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context notes

100 different women participated in support groups; many attended multiple sessions. Total attendance for the year was 340.

Number of clients participating in educational programs

TOTALS BY YEAR
Population(s) served

No target populations selected

Related program

Educational Programs About Breast & Ovarian Cancer

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context notes

We offered 152 hours of programming, including three national webinars.

Charting Impact

Five powerful questions that require reflection about what really matters - results.

SOURCE: Self-reported by organization

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

How will they know if they are making progress?

What have they accomplished so far and what's next?

Our goal at Support Connection is to insure that no one affected by breast and ovarian cancer will have to face it alone. Therefore, our mission is to provide emotional, social and educational support services to women, their families and friends affected by breast and ovarian cancer. The support provided enables women to help each other and empowers them to become their own healthcare advocates.

IMPORTANT: Please see note at the end of this statement for info about our response to the COVID-19 crisis. We offer a wide-range of support services and programs, knowing that effective cancer support cannot be “one-size-fits-all." All of our services are free of charge. Our One-on-One Peer Counseling program offers individualized support and information This confidential service is free and unlimited. It is available nationwide via our toll-free support line or email, and in-person at our office. Peer Counselors are members of our staff, and are cancer survivors themselves. They're in our office Monday through Friday, 9am – 5pm. Anytime you call, email or come to our office for help or answers, you'll be connected right away with a Peer Counselor. Our monthly support groups provide a place to meet others who understand what you're going through. Group members can share information, experiences, and support in a warm, welcoming environment. We offer 12 different support groups every month. Our in-person groups meet at different locations in Westchester, Putnam and Dutchess counties in NY. We also have two telephone groups; these take place via national toll-free teleconference, making them available regardless of where you live. We also have a year-round calendar of educational programs and social activities We have workshops focused on the needs of mind, body and spirit, to enhance your quality of life while living with cancer. We provide learning opportunities aimed at empowering you to better cope with diagnosis, recovery, treatment and beyond. We create places for you to enjoy a relaxing activity with a group of women who have also heard the words, “you have cancer." We hold educational forums that are open to the public, offering the latest information pertaining to breast and ovarian cancer. Some of our educational forums are provided via webinar, making them available nationwide. NOTE: When the COVID-19 crisis hit, Support Connection immediately made adjustments to our service delivery so the people we serve would still have our support. We set all staff up to work remotely, including our Peer Counselors, who have been fielding large numbers of calls and emails every day from cancer patients and survivors who are overwhelmed by trying to manage their unique health needs while our health care system is severely overtaxed. Support groups were transitioned across the board to toll-free teleconference. In-person programs were replaced by webinars and teleconferences. Coping with cancer under the best of circumstances is extremely stressful. Coping with cancer while also faced with the challenges brought on by COVID-19 is almost unbearable. We understand this, and are committed to being here for those who need us. We will apply these changes to our program for as long as it is necessary.

We are uniquely qualified to offer essential support and guidance to those living with breast and ovarian cancer because of our distinctive “peer-to-peer" approach to service provision. We employ a staff of Peer Counselors: trained counselors who are also survivors of breast or ovarian cancer. Our Peer Counselors can talk with you about living with cancer from the perspective of someone who's been there. In addition, they've each spoken with hundreds of other women of all ages and different circumstances. This powerful combination of personal and professional experience enables them to bring unique wisdom to every conversation.

In addition to providing direct services such as one-on-one counseling, our Peer Counselors also plan and implement all of our other services. They choose the topics, speakers and formats for our educational and wellness programs. For our support groups, they lead groups themselves, or they train and supervise volunteers (also cancer survivors) to be support group facilitators. Everything we do, and every service we offer, has a peer-to-peer focus that is rarely seen.

In addition, our staff represents many years of experience. Our Executive Director was involved in the founding of the organization in 1996 and has continued to lead it ever since with a consistent focus on meeting the needs of those living with breast and ovarian cancer. Our Director of Services and Communication, who oversees our Peer Counselors, has been with Support Connection since 2004 and is also a breast cancer survivor. The 3 Peer Counselors on our staff have been with us since 2004, 2005 and 2012; they have all been cancer survivors for more than 14 years.

We are committed to evaluating our service provision on an ongoing basis in order to assess progress and insure that we are achieving our goals. We use the following tools for this purpose:

Contact Logs/Master Intake Database: Detailed information about every contact we have with a client is recorded on our Contact Logs and Master Intake Database. These records include information about each person we have contact with, such as type of cancer, type of info or support requested and provided, follow-up calls placed, etc.

Monthly and Annual Statistical Reports: Our contact logs are summarized and analyzed on a monthly basis enabling us to track trends and changing needs. An annual analysis and report is also completed and utilized for planning of future programming. These reports are reviewed and discussed by staff.

Client Survey: At the beginning of each year, a formal Client Survey is sent to every client we have had contact with during the previous year. It gives them the opportunity to candidly express what benefits they have derived from our program, how the program has impacted their quality of life, suggestions they have for change, etc. At the completion of each survey, we undertake a full analysis of all our programs and services.

Program Evaluations: At the conclusion of every educational program we offer, participants are given an evaluation form where they tell us if the program met their needs, what learned, and any other feedback they wish to offer. Results from all program evaluations are reviewed and compiled, and are used to inform future program planning.

What we’ve accomplished so far: We have built a unique, effective model for delivering critically needed support to those living with the many challenges brought on by breast & ovarian cancer diagnosis, treatment & the aftermath. We provide these services completely free of charge. Since 1996 we have helped thousands of women & families coping with these diseases. We have developed successful methods for meeting their varied needs: individual & group support, education & wellness. We have consistently been there for those who reach out to us. What’s next: To continue delivering these services for as long as breast and ovarian cancer exist. Our greatest wish is that we will someday no longer be needed. Until a true cure/prevention is found, each year hundreds of thousands of people are diagnosed, leading to hundreds of thousands of survivors who will live with the after-effects of diagnosis & treatment forever. Therefore, our services will continue to be needed for many years to come.

External Reviews

Financials

SUPPORT CONNECTION INC

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Operations

The people, governance practices, and partners that make the organization tick.

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Board Leadership Practices

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices.

SOURCE: Self-reported by organization

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

Yes

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?

Not Applicable

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

Yes

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

Yes

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?

Yes