Delivering the healing power of music

Nashville, TN   |


Musicians On Call brings live and recorded music to the bedsides of patients in healthcare facilities. By delivering live, in-room and virtual performances to patients undergoing treatment or unable to leave their beds, we add a dose of joy to life in a healthcare facility. Since 1999, Musicians On Call volunteer musicians have played for over 900,000 patients and their families in 20 major markets including New York, Miami, Nashville, Philadelphia, Los Angeles, Washington D.C., Baltimore, Denver, Atlanta, Dallas, Phoenix, San Francisco, San Jose, Boston, Chicago, Las Vegas, New Orleans, and Memphis.

Ruling year info



Pete Griffin

Main address

618 Grassmere Park Suite 1

Nashville, TN 37211 USA

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NTEE code info

Music (A68)

Patient Services - Entertainment, Recreation (E86)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Each year, millions of children, families, veterans and adults enter the US hospital system facing a difficult road of uncertainty and stress in an environment that feels unfamiliar. A study from Duke University Medical Center notes how stress can become a major factor for adults undergoing surgery. “Post-surgical pain was the most prominent pre-surgical patient concern, and nearly half reported they had high/very high anxiety levels about pain before surgery.” Similarly, a report from Anesthesia and Analgesia indicates that between 50% and 75% of children undergoing surgery experience high levels of stress. During those moments, Musicians On Call volunteer musicians physically and virtually step into the hospital rooms of patients across the US. These programs deliver transformational experiences that connect with patients and help them manage their daily challenges while supporting a comprehensive recovery during their stay at the hospital.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Bedside Performance Program

Our Bedside Performance Program brings Volunteer Musicians escorted by Volunteer Guides to hospitals to perform live music at the bedsides of patients. Volunteer Guides ask patients if they feel like hearing a song and introduce the musicians prior to their performances inside individual hospital rooms. This simple process can bring about miraculous changes for patients. We’ve seen Veterans move their injured limbs to the music—and children smile for the first time since they’ve been in the hospital to receive treatment for cancer. These one-on-one interactions between volunteers and patients are an integral part of the powerful effect of restoring the happiness that often fades away in healthcare facilities.

Population(s) Served
Children and youth

Project Playback gives patients the chance to write and record their own original music with a Musicians On Call volunteer. The songs are written and recorded in the hospital. In coordination with the hospital, we then host a CD release party for the patients, families and caregivers to celebrate their work. Each participant will also receive copies of the final product.

Population(s) Served
Children and youth

Previously, Musicians On Call provided hospitals with complete, customized CD libraries and players for patient use as part of the Music Pharmacy Program. To date, we’ve sent over 170,000 CDs to more than 800 healthcare facilities. We are now accepting applications to our newest version of Music Pharmacy, which includes three tablets equipped with streaming music services and top-of-the-line headphones to provide patients access to music right at their bedside.

Population(s) Served
Children and youth

Musicians On Call's Virtual Bedside Performance Program brings volunteer guides and volunteer musicians directly to patients, homebound seniors, hospital staff, and those in need of remote, live music. By utilizing video conferencing technology, volunteer guides host a 30-60 minute live session with performances from a volunteer musician. Guides and musicians interact, tell stories and can even answer patient questions passed to them from hospital staff.

Population(s) Served
Children and youth

Where we work


Best Nonprofits To Work For (#6) 2019

The Nonprofit Times

Best in Business Awards 2019

Nashville Business Journal

Best in Business Awards 2020

Nashville Business Journal

Healthcare Awards 2020

Nashville Business Journal

Best Nonprofits to Work For 2020

The NonProfit Times

Zoomtopia Innovation Awards 2020


50 Philanthropic Organizations with Showbiz Chops 2020

Variety Magazine

Classy Awards, Finalist 2021


Best Nonprofits to Work For (#9) 2021

The NonProfit Times

N.B.T (Next Big Thing) Music Industry Directory 2021

Music Row Magazine

Best In Business Awards, Nonprofit Winner 2021

Nashville Business Journal

World Changing Ideas, Enduring Impact: 15+ Years 2021

Fast Company

Zoomtopia Innovation Awards, 2nd overall 2021


Salute to Excellence Awards, People’s Choice Leadership Award 2021

Center for Nonprofit Management

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of volunteers

This metric is no longer tracked.
Totals By Year
Related Program

Bedside Performance Program

Type of Metric

Output - describing our activities and reach

Direction of Success


Context Notes

Volunteers participated in both our Bedside Performance Program and our Virtual Bedside Performance Program.

% of hospital staff surveyed believe MOC’s programs have a positive impact on patient experience

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success


% of hospital staff surveyed agree MOC programs created a morale boost amongst staff, led to an increase in patient positivity, and/or led to better patient-caregiver relationships.

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success


% of patients, family members, and caregivers surveyed who said they would like another visit if they or a family member needed hospital treatment again.

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success


Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The primary goal of Musicians On Call is to use live music to address the adverse side-effects of hospitalization for patients of all ages and medical diagnosis. Through the delivery of weekly, biweekly, and monthly virtual and bedside programs, MOC provides the benefits of live music toward aiding the recovery and improving the hospital experience for over hundreds of thousands of patients, family members, and caregivers each year.

The Bedside Performance Program deploys a national network of over 800 talented musicians to hospital facilities in 20 major cities to deliver patient-requested songs right at their bedside. These consistent bedside music performances provide the familiar and well documented benefits of live music, including stress relief, mood improvement, and pain distraction; helping support a full recovery process. As one young patient summarized, “Often times when hospitalized, my physical state gets triaged over my mental. Being in the hospital and having people and programs come with the goal of cheering patients up, having experiences that are not about sickness and illness, but about joy and happiness, give our souls and spirits the energy to keep fighting with our bodies for our health.” Across two decades, Musicians On Call has brought these transformative programs and the uplifting benefits of music to over 900,000 individuals in hospitals across the country.

Patient-preferred live music models, like the Bedside Performance Program, have been recognized through research for their enhanced impact and consistency in improving the hospital experience for patients. A 2016 study in the Western Journal of Nursing Research noted, “Patients listening to the preferred music reported a significantly greater reduction in agitation compared with the effect seen during the classical ‘relaxation’ music intervention.” These results reinforce the same data and perspectives that MOC collected from a survey of patients served at its hospital partners from 2016-2018. Through this survey, 99% of patients reported a positive mood after the performance, with 96% rating the program a 10/10, and 100% agreeing that they would like another visit during their hospital stay.

For its healthcare partners, Musicians On Call offers a way to inject the hospital environment with the transformative power of live music. MOC's Bedside Performance Program enlists local volunteer musicians, with the assistance of volunteer guides, to give live in-room performances for patients undergoing treatment or who are unable to leave their hospital beds. The centerpiece of MOC’s Bedside Performance Program is the diverse and talented pool of volunteer musicians who not only deliver music programs, but convey the deep-rooted musical influences and genres of the local communities they serve, which greatly impact those patients who are also largely made up of local and regional community members.

Musicians On Call's Virtual Bedside Performance Program utilizes video conferencing technology to broadcast live performances to those in need of remote, live music through one-on-one intimate performances and hospital-wide concerts. Because of this unique setup, volunteers and those dialing in can be located all over the country, and multiple hospitals can join, enabling the music to reach hundreds of patients at once. From March 2020, more than 230,000 people participated in the Virtual Program. MOC also developed virtual programs to make music more accessible to patients of many different backgrounds, including launching El Programa Virtual en Español (Spanish Language Virtual Program), adding subtitles to all virtual programming and featuring a performance signer during a program especially for the deaf community.

In addition, Musicians On Call offers its Music Pharmacy Program, which leverages leading digital music technologies to offer whole music libraries to patients, and Project Playback, which delivers musicians and live recording equipment that give patients an opportunity to record their own music within the hospital environment.

Musicians On Call has leveraged two decades worth of experience and growth to build a Bedside Performance Program model that can quickly and economically scale to new cities and markets across the country. The organization deploys a volunteer base that features hundreds of talented musicians from 20 major markets, including America's most iconic music cities such as Los Angeles, Nashville, New Orleans, New York, and Chicago. Patients encounter a variety of musical styles including country, classic rock, r&b, children’s songs, and folk music. Ultimately, MOC programs are leveraging the strength of the local music community to directly serve fellow community members receiving life-altering treatment in healthcare facilities. Additionally, no other organization has the expertise and resumé for featuring award winning artists in hospital, with previous artist partnerships including Keith Urban, Luke Bryan, Ed Sheeran, Kelly Clarkson, Gavin Degraw, Peter Frampton, Blake Shelton, and many others.

MOC has been recognized for this innovative approach and significant impact by national industry and media leaders like Salesforce, CBS Sunday Morning, Pandora and The Wall Street Journal. Thus far MOC has successfully established 100 music programs that serve thousands of patients across 20 major US markets annually.

Musicians On Call is distinguished as both the only national organization providing live bedside music to hospital patients and the largest single provider of music programs, in general, to hospitals across the country; serving over 900,000 individuals in over 20 cities throughout two decades of operation, including over 43,000 Veterans and 65,000 children in hospitals.

In addition to its service to patients and hospital facilities, Musicians On Call has been recognized for its exceptional operational and employment practices, being awarded the 6th “Best Place to Work” in the US by The Nonprofit Times in 2019.

Musicians On Call will be transforming the way music is delivered to hospitals by developing innovative program infrastructure where hospital facilities and local musicians, in any community, are able to connect directly to deliver live music, through its Bedside Performance Program, to patients in need. The benefits and impact of this new innovative approach are ranging, including increasing programming for underserved populations and rural areas, increasing the frequency of hospital visits in 20 existing partner cities, increasing the diversity of musicians that visit each facility, and removing language and geographic barriers by on-boarding more local musicians in each community. And, ultimately, this new program capability will allow Musicians On Call to live up to its name, making programs truly “on call.”

With COVID restrictions still in place in hospitals in 2021, Musicians On Call’s (MOC) Virtual Bedside Performance Program remained the organization’s primary tool for bringing music into hospitals. Thanks to the Virtual Program, Musicians On Call has been one of the few charities still able to provide programs directly to patients and caregivers in hospitals during this time. Many hospitals can join virtual programs at once, enabling the music to reach hundreds of patients at the same time. Prior to 2020, MOC reached nearly 10,000 people through the virtual program. In 2021, more than 110,000 patients, families and caregivers enjoyed music through the program. The number of hospitals participating and the frequency of these programs has scaled considerably, now reaching adult and pediatric patients, homebound seniors, VA hospitals and hospices, as well as behavioral health and memory care facilities. Nearly 100 well-known recording artists participated in MOC’s Virtual Programs, including Dolly Parton, Darius Rucker, Reba McEntire, Peter Frampton, Olivia Rodrigo, Luis Fonsi, Kelsea Ballerini and many more.

The demand for the virtual programming is growing, and, in response, MOC’s team integrated its proprietary platform into the program model in order to efficiently expand to more hospitals. Hospitals share a unique code with all patients, who can log on from any device to enjoy live music. MOC is further developing the portal to offer more on-demand music programs in the near future.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Our programs serve patients, family members, and healthcare staff all around the country. The patients we serve are from a variety of backgrounds and medical conditions including children’s intensive care and oncology, adult cardiac care, Veterans stroke and psychiatric care, palliative care, dialysis, general surgery, and senior long-term care.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person),

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    In 2018 MOC collected feedback about the languages spoken by patients and families at our hospital partners. We created signs that said “Do you want to hear a song?” in the 23 languages most commonly spoken. Volunteers used these signs to communicate more effectively with patients who don’t speak English and patients with hearing impairments. Once we transitioned our programs into the virtual space, we received similar feedback about offering songs in Spanish since many hospitals have large Spanish-speaking populations. In April, 2021 we recruited and trained volunteers for MOC’s first Programa Virtual En Español which launched in May. This program is a weekly, 30-minute live performance completely in Spanish broadcasted to YouTube for patients, staff, and families to enjoy.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    In 2019, MOC conducted a patient impact survey by conversationally asking patients 6 questions regarding their feedback on their musical experience with Musicians On Call. 107 individuals participated from 5 cities across the country and many expressed their appreciation for the opportunity to provide feedback at all. Patients aren’t given much of a choice throughout their day and to provide them the opportunity to share their thoughts and feelings seemed to give a feeling of empowerment. They truly enjoyed the conversational interview, contrary to our initial expectations around how the survey would be received. It was clear that the patients we encountered enjoyed the personal interaction and opportunity to express the details of their experience.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, Due to the sensitive nature of the population served, it’s challenging to collect detailed data,



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The people, governance practices, and partners that make the organization tick.


Connect with nonprofit leaders


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Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.


Board of directors
as of 11/28/2022
SOURCE: Self-reported by organization
Board chair

Alissa Pollack


Term: 2022 -

Michael Solomon

Founder, Musicians On Call; Chairperson Emeritus & Partner, Brick Wall Management

Vivek J. Tiwary

Founder, Musicians On Call; Founder/CEO, StarPolish, TEG

Scott Welch

President, Scott Welch Management Inc.

Rome Thomas

Partner, FreeSolo Entertainment; Co-Founder, UG STRATEGIES

Mitch Glazier

Chairman and Chief Executive Officer, Recording Industry Association of America (RIAA)

Stephen Mack

Mack Real Estate Group

Daniel Miller

Founder, Experience Capital LLC

Alissa Pollack

EVP Global Music Marketing, iHeartMedia

Diane Pearson

Senior Vice President, Entertainment Division-Nashville, City National Bank

Tom Poleman

President of National Programming Platforms, iHeartMedia

Tim Scarvey

President, Parma, LLC

Alisann Blood

Senior Vice President – Brand Partnerships, Maverick Management

Alex Merchan

Executive Vice President- Marketing, Live Nation / HOB Entertainment

Steve Savoca

East Coast Head of Music, Apple Music

Rick Whetsel

Vice President, G7 Entertainment Marketing

Charles Esten

Actor and singer/songwriter

Catherine Sullivan

Managing Partner, Baker Sullivan Hoover PLC

Jessica Lee

Partner, Co-Chair, Data Innovations, Loeb & Loeb LLP

Lee Perlman

Executive Vice President, Chief Administrative and Financial Officer, Greater New York Hospital Association

Michelle Klinger


Todd Rubin

Hand, Upper Extremity, and Microvascular Surgeon, Hughston Clinic Orthopaedics

Lori Feldman

Chief Marketing Officer, Wasserman Music

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes

Organizational demographics

SOURCE: Self-reported; last updated 11/28/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


No data

Race & ethnicity

Gender identity


Sexual orientation


Equity strategies

Last updated: 11/28/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.