HALACHIC ORGAN DONOR SOCIETY INC

Who are the people you serve with your mission?

We serve members of the Jewish community who are looking for religious and medical guidance on questions of organ donation and other dilemmas relating to end-of-life care.

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To identify where we are less inclusive or equitable across demographic groups

What significant change resulted from feedback?

People told us that our website was not user-friendly. We are making a new website. People told us that they want us to expand beyond questions of organ donation to broader dilemmas of end-of-life care. Those changes are now being done.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback