Humane Society of Rochester and Monroe County PCA, Inc.
We call it Lollypop love.
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Programs and results
What we aim to solve
We aim to prevent cruelty to animals, find homes for homeless or unwanted companion pets and domestic livestock, and to help pet owners with solutions that enable them to keep their pets.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Veterinary Care
Lollypop Farm has seen an increased intake of animals who need extensive veterinary care. Our team of five full-time veterinarians and 20 support staff expertly provide exams, diagnostic tests, vaccines, and recovery care for all shelter animals. Our veterinarians regularly complete over 40 surgeries a day, ranging from spay/neuter procedures to complicated orthopedic surgeries. In addition, our expert and compassionate team provides emergency care for community animals through our HOME Program, a low-cost option for pet owners who cannot afford emergency care or do not have access to such services.
Humane Law Enforcement
Our Humane Law Enforcement Team maintains an SPCA designation and is charged with investigating and enforcing New York State's animal cruelty laws. Each county can only have one organization with an SPCA designation. Lollypop Farm holds this designation in Monroe, Genesee, Livingston, and Orleans counties.
The Humane Law Enforcement Team consists of five humane investigators and a dispatcher who work to ensure the safety of pets throughout the greater Rochester area. Lollypop Farm SPCA humane investigators are highly experienced, trained, and sworn personnel. Acting under the authority of NY State law, they may exercise the powers of a peace officer while investigating animal cruelty.
Our officers have authority similar to the police. They must work within the guidelines dictated under NYS Criminal Procedure Law and the state and federal constitution.
Pet Adoptions
Lollypop Farm places thousands of animals into new, loving homes every year, including cats, dogs, rabbits, small pets, birds, and reptiles. Our adoption staff is skilled at matchmaking, taking into consideration both the desires of the adopter and the needs of the pet. If there are other pets in the house, our adoption counselors ask for a “meet and greet” to see if the pets get along. We also offer “adoption sleepovers,” a wonderful opportunity to truly assess if this will be a successful adoption. Our adoption process is thorough, and we work hard to provide equal opportunities for our community to experience the unique and special human/animal bond. Find your next companion at our main campus in Fairport, NY, or at our satellite location in Greece Ridge Mall.
Community Programs and Services
Lollypop Farm works to prevent the surrender of pets by helping owners with the problems they may be facing through programs that address these needs. Our community programs and services include:
- A low-cost spay/neuter program for qualified dog and cat owners and feral cat caretakers to reduce the number of unwanted litters.
- A free pet behavior helpline (Pet Peeves) to provide training and behavioral advice about issues that may lead pet owners to surrender a pet.
- A pet pantry to help pet owners with food and pet supplies.
- Advice for pet-owning renters and links to pet-friendly rental communities.
- Temporary housing for pets whose owner is in crisis or emergency situations.
As we evolve, we continue to develop programs to meet the needs of "both ends of the leash." We also have established partnerships within the community to ensure the best outcome for both pets and people.
Humane Education
Humane Education promotes kindness, develops empathy, and cultivates compassion toward animals, people, and the natural world. Lollypop Farm empowers individuals to gain the knowledge and tools to make informed, socially responsible choices to better the lives of animals in our community.
Our education team provides:
- Summer Camps
- Literacy Programs
- In-school "No More Bullying!" curriculum
- Pet First Aid and CPR Training
- Shelter Helpers (middle school-age volunteer program)
- BOCES on-site job training and education
- ACIP (Animal Crimes Intervention Program): Aimed at teaching empathy through animal relationships to violent crime offenders in order to prevent future violence
Behavioral Support
As we manage our intake of animals by providing needed resources to keep pets in their homes, the animals at our shelter have longer stays and increased barriers to adoption. Our Behavior Team, four full-time behaviorists and trainers, work with each animal individually and create a pathway to adoption. They help dogs overcome their fear of people, cats to come out of their shells, and assist all animals in adjusting to shelter life. The team provides daily enrichment and will often pair pets with staff members as another outlet for activity and bonding. Their work is essential to ensure pets have a second chance for a happy and loving home.
Farm and Equine Adoptions
Lollypop Farm is one of a handful of shelters that take in horses and farm animals. Due to our campus size and facilities, we are uniquely positioned to safely and humanely house a variety of farm animals for extended periods of time. This is an important role to fulfill in our community and beyond because there are limited options for unwanted farm animals. We provide a path to adoption rather than auction or slaughter.
Our partnerships with several thoroughbred after-care organizations give these racehorses a second chance after their life at the track. We provide a caring place for them to heal and recover. Many times, their injuries sustained on the track prevent them from being ridden. Our C.A.R.E (Compassionate Aid for Retired Equines) seeks out long-term foster care for these companion horses. They are still under Lollypop Farm's care, but the foster family can deduct any expenses incurred on the horses on their taxes. It's a win-win for all involved.
Where we work
Awards
Best Pet-Related Business 2022
City Newspaper Best of Rochester Reader Rankings
Best Charity 2022
Democrat and Chronicle Reader's Choice Awards
Torch Award for Ethics 2023
Better Business Bureau
Affiliations & memberships
New York State Animal Protection Federation 2024
Greater Rochester Animal Coalition 2024
Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of animal adoptions
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Related Program
Pet Adoptions
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
This represents the number of animals rehomed and an overall save rate of 89.3%
Rate of animals saved
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Related Program
Pet Adoptions
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
The save rate measures the % of animals rehomed. In 2022 we had a large cruelty case of nearly 2,000 animals. Many could not be saved and are sadly reflected in our save rate.
Donor coverage ratio
This metric is no longer tracked.Totals By Year
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
The coverage ratio is the number of new donors + reactivated donors divided by lapsed donors. Our goal is to achieve a coverage ratio of greater than 100%
Number of volunteer hours contributed annually
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
This represents the number of total hours contributed by volunteers in our community annually.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
1 Become an animal resource center where, together with our community, animals are primarily housed in our community and kept with the people who love them.
2. Attract and retain the best employees and volunteers in order to provide superior animal care and excellent client and customer service.
3. Fight animal crimes and ensure the humane treatment of animals. 4. Be the premier resource to keep pets healthy and in homes. In order to keep pets healthy and in their homes and prevent intake to the shelter, build a robust pet resource hub that is the foundation for outreach efforts to help pets and their caretakers live better lives together.
5. Ensure a financially sound Lollypop Farm through managing our endowment, reserves, and well-planned and executed capital investments.
What are the organization's key strategies for making this happen?
Our 2021-2024 Strategic plan details our strategy to accomplish our goals.
What are the organization's capabilities for doing this?
Lollypop Farm, the Humane Society of Greater Rochester is situated on 135 acres in the town of Perinton, NY. Our unique 57,000 square foot facility allows us to provide shelter for companion animals and also affords us the ability to rescue and rehabilitate farm animals. Our paid staff of 115 and unpaid volunteer corps of over 700 are some of the best in the field of animal welfare, and the 19-member board of directors is diverse and well connected within our community to garner resources to accomplish our goals on behalf of the animals. In addition to our human resources, we have a robust team of financial supporters in the community numbering over 15,000 strong. Combined, these resources are invaluable in achieving our strategic goals.
What have they accomplished so far and what's next?
If we are successful in meeting our goals our intake of unwanted or abandoned animals will decrease. Fewer animals will be relinquished to the shelter as more and more of our community's dogs and cats are neutered. Animals who are brought to the shelter will find loving homes after receiving both veterinary and behavioral care. Our adoptions rate will rise.
More community members will recognize the signs of animal cruelty and report it to our humane law enforcement department to investigate. The increased demand for investigations will be handled efficiently by additional staff. This is demonstrated in a 37% increase in calls, 50% increase in arrests, and a 305% increase in animals seized in CY2022.
Lastly, through donor support and program fees we will ensure that we have the resources to carry out our mission to build lifelong bonds between people and animals through education, community outreach programs, and the prevention of cruelty.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Humane Society of Rochester and Monroe County PCA, Inc.
Board of directorsas of 08/07/2024
Mr. James Spitz Jr.
Henry Bober
Donald Chesworth
Dave Swinford
James A. Spitz, Jr.
Cindy Yancey
Julie Bazan
Henry Schroeder
DVM
David Friedlander
Donald Gress
Abby Mastrella
Jesse Cramer
Courtney Brock
Raymond D. Shea
Craig Stevens
Hon. Joseph Valentino (retired)
Corey Mortimer
Diane McCue
Dejan Jozic
Alton Byrd, Sr.
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
No data
Gender identity
No data
Transgender Identity
No data
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 07/24/2024GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.