Humane Society of Rochester and Monroe County PCA, Inc.
We call it Lollypop love.
Programs and results
What we aim to solve
We aim to prevent cruelty to animals, find homes for homeless or unwanted companion pets and domestic livestock, and to help pet owners with solutions that enable them to keep their pets.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Veterinary services, behavioral intervention, and expert care for homeless animals
For homelss or abused animasl brought to the shelter, Lollypop Farm provides a full range of veterinary services (including spay/neuter, vaccines, and life-saving surgeries), behavioral intervention and daily enrichment, as well as expert compassionate care for homeless animals. Cats, dogs, rabbits, small pets, birds, horses, pigs, and other farm animals enjoy the comfort of a nurturing environment while waiting for a new home.
Humane Law Enforcement
Lollypop Farm maintains an SPCA designation and is charged with investigating and enforcing the animal cruelty laws of New York State. With five animal cruelty investigators, the organization addresses animal cruelty in Monroe, Orleans, Genesee, and Livingston counties.
Pet, Equine, and Farm Animal Adoptions
Lollypop Farm places thousands of animals in new, loving homes every year. We adopt a variety of animals including Cats, dogs, rabbits, small pets, birds, horses, pigs, and other farm animals. The modern facility, quality food and veterinary health care, enriching behavior training, and meticulous operating procedures ensure the highest standards of animal care. Our focus is on making successful long-term matches between pets and adopters, and Lollypop Farm strives to provide an adoption experience that considers important details for finding the right fit for each adopter, such as a person's home, interests, and lifestyle. Adopters may find the pet that is a match for their family at the main campus in Fairport, or at one of the four satellite adoption centers throughout the Greater Rochester community.
Community Programs and Services
Lollypop Farm works to prevent the surrender of pets by helping owners with the problems they may be facing through programs that address these needs. Our community programs and services include:
- A low-cost spay/neuter program for qualified dog and cat owners and feral cat caretakers to reduce the number of unwanted litters.
- A free pet behavior helpline (Pet Peeves) to provide training and behavioral advice about issues that may lead pet owners to surrender a pet.
- A pet pantry to help pet owners with food and pet supplies.
- Humane education programs to teach children about responsible pet care.
- Advice for pet-owning renters and links to pet-friendly rental communities.
We refer pet owners to the assistance programs that address issues pet owners might be experiencing, and provide suggestions and resources for re-homing, and offer links to other area animal rescues.
Where we work
Awards
Best Local Non-Profit Organization 2011
City Newspaper Best of Rochester Reader Rankings
Best Local Non-Profit Organization 2012
City Newspaper Best of Rochester Reader Rankings
Best Pet-Related Business 2012
City Newspaper Best of Rochester Reader Rankings
Best Pet-Related Business 2013
City Newspaper Best of Rochester Reader Rankings
Best Pet-Related Business 2015
City Newspaper Best of Rochester Reader Rankings
Best Pet-Related Business 2016
City Newspaper Best of Rochester Reader Rankings
Best Pet-Related Business 2017
City Newspaper Best of Rochester Reader Rankings
Best Pet-Related Business 2018
City Newspaper Best of Rochester Reader Rankings
Best Facebook Page 2014
City Newspaper Best of Rochester Reader Rankings
Best Facebook Page 2015
City Newspaper Best of Rochester Reader Rankings
Best Facebook Page 2016
City Newspaper Best of Rochester Reader Rankings
Best Facebook Page 2017
City Newspaper Best of Rochester Reader Rankings
Best Facebook Page 2018
City Newspaper Best of Rochester Reader Rankings
Best Website 2018
City Newspaper Best of Rochester Reader Rankings
Best Charity 2007
Democrat and Chronicle Reader's Choice Awards
Best Charity 2008
Democrat and Chronicle Reader's Choice Awards
Best Charity 2009
Democrat and Chronicle Reader's Choice Awards
Best Charity 2010
Democrat and Chronicle Reader's Choice Awards
Best Charity 2011
Democrat and Chronicle Reader's Choice Awards
Best Charity 2012
Democrat and Chronicle Reader's Choice Awards
Best Charity 2013
Democrat and Chronicle Reader's Choice Awards
Best Charity 2014
Democrat and Chronicle Reader's Choice Awards
Best Charity 2015
Democrat and Chronicle Reader's Choice Awards
Best Charity 2016
Democrat and Chronicle Reader's Choice Awards
Best Charity 2017
Democrat and Chronicle Reader's Choice Awards
Readers Choice Awards Democrat & Chronicle 2016
Favorite Charitable Organization - Reader's Choice
Kids Out and About.com 2015
Favorite
Readers Choice Awards Democrat & Chronicle 2016
Favorite Charitable Organization - Reader's Choice
Kids Out and About.com 2015
Favorite
Best pet-related business 2020
City Newspaper Best of Rochester Reader Rankings
Best Charity 2020
Democrat & Chronicle Readers Choice
Best Charity 2021
Democrat & Chronicle Readers Choice
Best Pet-Related Business 2022
City Newspaper Best of Rochester Reader Rankings
Best Charity 2022
Democrat and Chronicle Reader's Choice Awards
Affiliations & memberships
New York State Animal Protection Federation 2022
Greater Rochester Animal Coalition 2022
External reviews

Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of animal adoptions
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Related Program
Pet, Equine, and Farm Animal Adoptions
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
This represents the number of animals rehomed and a 92% save rate for cats and a 91% save rate for dogs.
Rate of animals saved
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Related Program
Pet, Equine, and Farm Animal Adoptions
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
The save rate measures the % of animals rehomed. In 2022 we had a large cruelty case of nearly 2,000 animals. Many could not be saved and are sadly reflected in our save rate.
Donor coverage ratio
This metric is no longer tracked.Totals By Year
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
The coverage ratio is the number of new donors + reactivated donors divided by lapsed donors. Our goal is to achieve a coverage ratio of greater than 100%
Number of volunteer hours contributed annually
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
This represents the number of total hours contributed by volunteers in our community annually.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
1 Become an animal resource center where, together with our community, animals are primarily housed in our community and kept with the people who love them.
2. Attract and retain the best employees and volunteers in order to provide superior animal care and excellent client and customer service.
3. Fight animal crimes and ensure the humane treatment of animals. 4. Be the premier resource to keep pets healthy and in homes. In order to keep pets healthy and in their homes and prevent intake to the shelter, build a robust pet resource hub that is the foundation for outreach efforts to help pets and their caretakers live better lives together.
5. Ensure a financially sound Lollypop Farm through managing our endowment, reserves, and well-planned and executed capital investments.
What are the organization's key strategies for making this happen?
Our 2021-2024 Strategic plan details our strategy to accomplish our goals.
What are the organization's capabilities for doing this?
Lollypop Farm, the Humane Society of Greater Rochester is situated on 135 acres in the town of Perinton, NY. Our unique 57,000 square foot facility allows us to provide shelter for companion animals and also affords us the ability to rescue and rehabilitate farm animals. Our paid staff of 115 and unpaid volunteer corps of over 700 are some of the best in the field of animal welfare, and the 19-member board of directors is diverse and well connected within our community to garner resources to accomplish our goals on behalf of the animals. In addition to our human resources, we have a robust team of financial supporters in the community numbering over 15,000 strong. Combined, these resources are invaluable in achieving our strategic goals.
What have they accomplished so far and what's next?
If we are successful in meeting our goals our intake of unwanted or abandoned animals will decrease. Fewer animals will be relinquished to the shelter as more and more of our community's dogs and cats are neutered. Animals who are brought to the shelter will find loving homes after receiving both veterinary and behavioral care. Our adoptions rate will rise.
More community members will recognize the signs of animal cruelty and report it to our humane law enforcement department to investigate. The increased demand for investigations will be handled efficiently by additional staff. This is demonstrated in a 37% increase in calls, 50% increase in arrests, and a 305% increase in animals seized in CY2022.
Lastly, through donor support and program fees we will ensure that we have the resources to carry out our mission to build lifelong bonds between people and animals through education, community outreach programs, and the prevention of cruelty.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Humane Society of Rochester and Monroe County PCA, Inc.
Board of directorsas of 08/24/2023
Ms Cindy Yancey
Henry Bober
Donald Chesworth
Dave Swinford
James A. Spitz, Jr.
Cindy Yancey
Julie Bazan
Henry Schroeder
DVM
David Friedlander
Donald Gress
Abby Mastrella
Patrick O'Flynn
Courtney Schenkel
Raymond D. Shea
Craig Stevens
Hon. Joseph Valentino (retired)
Corey Mortimer
Joseph Burkart
Diane McCue
Dejan Jozic
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
No data
Gender identity
No data
No data
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 08/24/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.