RONALD MCDONALD HOUSE CHARITIES OF ROCHESTER NY INC

Keeping Families Close

aka RMHC of Rochester, NY   |   Rochester, NY   |  www.rmhcrochester.org

Mission

Ronald McDonald House Charities of Rochester supports the health and wellness of children and their families through innovative programming, supportive services and community partnerships.

Ruling year info

1997

Principal Officer

JoAnne Ryan

Main address

333 Westmoreland Dr

Rochester, NY 14620 USA

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EIN

16-1271311

NTEE code info

Alliance/Advocacy Organizations (E01)

Pediatrics (G98)

Heart and Circulatory System (G43)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

RMHC Houses, Family Rooms and Family Lounges

RMHC of Rochester, NY operates the Westmoreland House, the House Within the Hospital, the Family Room at Golisano Children's Hospital, the Family Lounge at Rochester General Hospital, the Family Room at URMC Mental Health and Wellness, and the Family Room at Unity Hospital.

Our facilities provide parents and families the reassurance of being able to stay close to their child during difficult times. Families are provided with a place to rest, home cooked meals, telephone and internet access, and much needed support during their child's stay in any nearby medical facility.

Population(s) Served
Adults
Children and youth
Caregivers
Families
Parents

Where we work

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Youth and their families while seeking medical treatment.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We frequently make changes to our meals, resources and services offered depending on feedback from the families we serve. We aim to be as adaptable and responsive to their needs as possible in order to make their stay with us more enjoyable.

  • With whom is the organization sharing feedback?

    Our staff, Our community partners, Grantmakers,

  • How has asking for feedback from the people you serve changed your relationship?

    Asking for feedback from the people we serve has further shifted the needs of families to the forefront of our organization. We even created the Family Advisory Board in 2019 in order to better understand their needs. While our surveys provide concrete data on family experiences, the Family Advisory Board provided feedback that we had not considered. We go to them as we make decisions in order to understand how a change would impact a family’s experience.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

RONALD MCDONALD HOUSE CHARITIES OF ROCHESTER NY INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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  • Compare nonprofit financials to similar organizations

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RONALD MCDONALD HOUSE CHARITIES OF ROCHESTER NY INC

Board of directors
as of 06/27/2022
SOURCE: Self-reported by organization
Board chair

Fernando Santiago, Esq.

No Affiliation

Patty Yahn-Urlaub

Jeff Paille

LeKeyah Wilson, M.D.

Barb Ross

Brian Tomeny

Connor Dixon-Schwabl

Dan Pluta

Dave DeLaus

Louis Buono, Jr.

Doug Stewart, PsyD

Elizabeth Thorley

Jay Lasser

Kathy Parrinello, RN, PhD

Kelly Clark

Megan Broomfield, CPA

Michelle Westrich

Whitney Baniewicz

Mari Potter

Amy Judson

Jennifer Giblin Tillou

Dr. Lisa Harris

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 6/9/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female

Race & ethnicity

No data

Gender identity

 

Sexual orientation

No data

Disability

No data