Literacy New York was awarded the Rest of State (ROS) State Technical Assistance Center (STAC) grant in 2015. This NYS Education Department funding underwrites technical assistance and support for a group of locally-based literacy providers in community and college settings across New York State. The majority of these programs employ the use of volunteers in their programming, and LNY specializes in offering management and training tools for this cohort.  Program Data Support: LNY monitors program data for all 35 local sites, providing monthly reviews and targeted “action steps” via email to each agency, each month, helping them to meet their ALE contract deliverables. LNY offers periodic webinars to the ALE funded cohort with the NYS Director of Accountability, covering all aspects of our NYS Reporting System (NYRS) responsibilities. LNY also meets with the NYS Education Department periodically to review program data. LNY works closely with programs placed in corrective action by NYSED, offering technical assistance.  Program Support in the use of Volunteers/Teachers: LNY supports all ROS ALE funded programs with both face-to-face and online tutor/teacher training in multiple content areas, under the Intake to Outcomes (I2O) umbrella. Programs who offer face-to-face tutor training in Basic Literacy and English Language Learning are provided with scripts, power points, notes, and materials to deliver those workshops at their sites. More and more ALE funded programs are electing to train their practitioners with LNY’s online I2O suite of workshops (Reading Basics; Language Basics; Math Basics; Math Numeracy; Employability Soft Skills; Successful Tutoring). LNY supports all aspects of the online training, from enrolling potential tutors, monitoring progress, and answering technical and content questions. In addition, LNY offers Basic Literacy Foundations training in a face-to face model (soon to be available in the I2O online system as Reading Skills and Concepts) that focuses on working with low-level learners on foundational literacy skills. LNY also supports programs with volunteer management, offering promising practices in volunteer recruitment and retention.  Literacy Coordinator Training: LNY offers online training to all new program staff via the I2O online training platform that covers the “nuts and bolts” of local program management: data collection and reporting; tutor and teacher training; adult learner support.  Program Support for local Boards of Directors/Grants Management: LNY acts as a resource to local program boards, assisting them in understanding the NYS Education Department requirements of their Adult Literacy Education grants. LNY also provides technical assistance around grant submission, amendments, annual budgets, filings, etc.  LNY @ White Eagle Conference: LNY holds an annual gathering of programs at the White Eagle Conference Center in Hamilton, NY. The conference focus is capacity building, and activities and workshops reflect that focus each year. LNY's goal is to ensure that ALE-funded programs implement sound volunteer and financial management practices, and provide quality instruction that will offer learners, tutors, and instructors the greatest chance for success.

Literacy New York is funded by the NYS Education Department to operate two Regional Adult Education Networks (RAENs) - one in Western New York (WNY RAEN) and the other in the Capital Region of the state (Capital North RAEN.  The goal of the RAEN system is to provide research-based professional development resources to improve the skills of adult education practitioners and the quality of the adult education, family literacy and workforce development programs funded by NYSED.  RAENs provide professional development to school and BOCES based adult education providers conforming to the National Reporting Systems (NRS) accountability system. Professional development is provided in: accountability, network building, digital literacy and distance learning, Learning to Achieve, Literacy Zones, and assessment to improve practitioner's skills in order to meet or exceed statewide benchmarks on core indicators  RAENs serve as a complement to the capacity building services that Literacy New York delivers to community based literacy providers. RAENs work directly with staff of these organizations, ensuring that all staff have the highest quality training and certification available, resulting in expert adult literacy practitioners.

Intake to Outcomes (I2O) is Literacy New York's online training platform and houses volunteer and staff training created specifically for literacy programs. For programs that use volunteer tutors, I2O builds capacity, equipping them to offer tutor training "on demand", as potential volunteers connect with local literacy providers. Workshops are asynchronous, so tutors can complete them on their own schedules. They are facilitated by experienced LNY trainers, and help is just an "ask" button away for participants should they have questions or issues. I2O has allowed for consistency and quality in tutor training, regardless of the site-- all tutors in the system are getting evidence-based, current information and strategies around serving adult Basic Literacy and English Language learners. LNY also offers staff training on the I2O platform, which lets directors connect new hires with valuable information right away. I2O continues to grow. Math and employability soft skills tutor training has been added to the online platform and leadership and board training for non-profit literacy providers in the works.