Child Advocacy Center of Aiken County

Who are the people you serve with your mission?

The mission of the Child Advocacy Center of Aiken County is to provide intervention, treatment, and prevention services that promote healing for children and their families who have experienced abuse.

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

What significant change resulted from feedback?

After conducting our annual Multidisciplinary Team feedback survey and analyzing the results, we determined that relationships among agencies was strained. As a result scheduled a 1/2 day MDT Resiliency Training which worked on a plan with action steps to improve relationships within the team. One strategy is that our organization hosts an informal luncheon quarterly where MDT team members can gather, socialize and not talk about their case loads.

Which of the following feedback practices does your organization routinely carry out?

We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback, It is difficult to get honest feedback from the people we serve