Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Home Delivery Program
The Salem Pantry Home Delivery program is a service for food-insecure members of the Salem community who are physically, mentally, or emotionally unable to attend any of our pop-ups or The Market. We provide our home delivery recipients with various produce, nonperishables, and frozen proteins, such as meat, chicken, or fish. These items are delivered to their home once a week.
This service provides support for individuals requiring this service for a short period while recovering from sickness or surgery or for an extended period due to disease or disablement. We strive to work with our home delivery recipients to tailor their food items based on various chronic diseases.
We partner with Door Dash and volunteer drivers to deliver to 50 homes a week.
The Market
The Market is The Salem Pantry's first brick-and-mortar location.
The Market provides our guests with a no-cost, dignified shopping experience that is open five days a week, featuring evening and weekend hours. Guests of The Market are able to shop from a wide range of dairy, fresh produce, nonperishables, and protein options.
In addition to providing a consistent location for our guests to receive fresh, healthy food, guests can also visit the Market for community resources. The Salem Pantry is currently working with The Salem Skipper and The Salem Council on Aging to provide transportation to The Market.
By the end of 2023, guests will be able to register for SNAP benefits when visiting The Market.
Mobile Distribution
The Salem Pantry currently hosts public distribution sites throughout Salem. These mobile sites are free and open to all. There are no income or location requirements to attend one of our mobile sites.
The Salem Pantry mobile sites feature an abundant selection of produce, proteins, spices, and dairy products that: Seek to reflect our community’s cultural, ethnic, and socio-economic diversity, is sourced from local farmers, food producers, and distributors whenever possible, is nutritious and promotes physical, mental, and social well-being.
We partner with local farms and organizations such as; Mack Park Food Farm, Root North Shore, Beverly Farms Gardens, Boston Area Gleaners, and New Entry Sustainable Farming Project to bring fresh, healthy food to all mobile sites.
We work with our key host-site partners, Salem State University, North Shore Community Development Coalition, and North Shore Physicians’ Group, to facilitate this program.
Community Partnerships
We collaborate with our community partners to ensure that all in need of our food distribution services have access to them. These partnerships allow our partner’s clientele access to healthy and reliable food.
We have longstanding and trusted relationships with the City of Salem, Salem State University, North Shore Physicians Group, The Salem Housing Authority, The North Shore Community Development Coalition, LifeBridge North Shore, and Salem Public Schools.
We provide mobile distributions weekly to Salem residents at housing sites throughout Salem, a weekly pop up pantry for students at Salem High School, and distribute food for the homeless and under-housed at LifeBridge North Shore.
Food Storage and Distribution Warehouse
The Salem Pantry’s Food Storage and Distribution Warehouse processes an average of 125,000 pounds of food each week to support Salem and the Greater North Shore. The warehouse facility maintains large capacity walk-in freezers and refrigerators and significant space for nonperishables. Our Food Acquisition and Distribution team operates our of our warehouse where they receive all deliveries, and prepare for distributions.
We are an agency member of the Greater Boston food Bank network, who supply 85% of the food that we distribute. Our additional community partners provide farm fresh produce and other products.
In addition to operating our own programs, The Salem Pantry warehouse operates as a cross deck location to support additional organizations throughout Northeastern Massachusetts. In partnership with The Greater Boston Foodbank, we support 15 other organizations to access food each month.
Where we work
Awards
Service Enterprise 2022
Massachusetts Service Alliance
External reviews
Photos
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
The people we serve tell us they find data collection burdensome
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Salem Pantry Inc
Board of directorsas of 08/03/2023
Bonnie Henry
DKH Advisors
Sean Monahan
Choate, Hall & Stewart LLP
Betsy Ricciarelli
Ashley Ganem
North Shore Community Development Coalition
Rebecca Greene
Ashley Judge
AlwaysFits.com
Mary Kennedy
Alicia Klesseck
Thermo Fisher Scientific
Shawn McCannon
Aspen Technology
Mike Shea
Shea Real Estate LLC
Victor Silva
CircleBlack
Jenn Taylor
Deep Why Design LLC
Christine Valdes, M.D.
North Shore Physicians Group/MGB Salem Hospital
Dan Fox
MerryFox Realty
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 03/23/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.