HavenHouse St. Louis

The comfort of home. A community of support.

aka HavenHouse Saint Louis, HavenHouse, HHSTL   |   St. Louis, MO   |  www.havenhousestl.org

Mission

HavenHouse provides the comfort of home and a community of support to patients and their families who travel to St. Louis to receive medical care.

Ruling year info

2005

Executive Director

Mrs. Paula Lowery M.Ed

Main address

1973 Craigshire Rd

St. Louis, MO 63146 USA

Show more contact info

Formerly known as

YouthBridge Family Community

EIN

20-1876315

NTEE code info

Patient Services - Entertainment, Recreation (E86)

Other Housing Support Services (L80)

Human Services - Multipurpose and Other N.E.C. (P99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

1) Increasing access to quality healthcare: A 2019 Maternal, Child and Family Health Coalition report identified lodging and support services as the greatest need for families traveling for critical healthcare services. Often, patients in small or rural communities are only able to receive the limited treatments available near their home. Financial barriers make it difficult for many patients to access the high quality and possibly life-saving healthcare available in St. Louis. 2) Providing family-centered care: Studies show that the support provided by a patient’s family restores dignity and control during a deeply stressful time. Patients, particularly children and senior adults, heal more rapidly and successfully when their families are available to be with them during treatment and recovery. 3) Improve health outcomes for underserved and/or uninsured patients: Effective continuance of quality care after a major medical procedure is critical to preventing relapse.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Lodging and Support Services

Our longtime facility became cost-prohibitive to maintain and did not adequately meet the needs of our guests. HavenHouse is currently pursuing our vision to construct a new facility specifically designed to meet the needs of the patients and families we serve. (Families must live more than 25 miles from the area hospital where they are receiving treatment.) 

In the interim, we have partnered with the Doubletree Hilton –Westport to ensure our services remain uninterrupted. This partnership allows us to provide seamless, continuous care for the nearly 3,000 patients each year on average who desperately need our services. Our patients and their families stay in private bedrooms with a bathroom and have access to other hotel-like amenities (internet and television). Because HavenHouse's lodging facility is staffed 24/7, guests may arrive or leave at any time of the day or night.

School enrollment, day care, counseling, and connections to faith communities can be arranged on a case-by-case basis. Staff assists families with individual needs as they arise. Staff and volunteers provide additional support through individualized services and activities as needed.

Population(s) Served
Families
Caregivers

HavenHouse provides breakfast and dinner daily for no additional fee. In addition to making life much more comfortable and convenient, these meals save families considerable money and time. These savings also extend both the amount of time families can spend with a loved one each day and the length of time they can remain in St. Louis providing care.

Population(s) Served
Families
Caregivers

HavenHouse provides shuttle transportation to and from 19 medical centers run three times each day, at 7:30 am, 11:00 am, and 6:00 pm. By saving the time, cab money and the hassle of navigating an unfamiliar city, the HavenHouse shuttle service extends the amount of time a family can remain in St. Louis supporting a loved one.

Population(s) Served
Families
Caregivers

Where we work

Accreditations

Better Business Bureau Wise Giving Alliance 2013

Awards

Community Advocate Award 2008

St. Louis Children's Hospital

Community Partnership Award--Merit Finalist 2011

Mutual of America

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Average length of stay (in days)

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with diseases and illnesses, Caregivers, Families

Related Program

Lodging and Support Services

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Number of chronically ill patients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with diseases and illnesses, Caregivers, Families

Related Program

Lodging and Support Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Since opening in 2005, we have opened our doors to more than 107,000 people from all 50 states and 65 countries that benefit from HavenHouse care and support.

Number of volunteers

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our mission is to provide the comfort of home and a community of support to patients and their families who travel to St. Louis for medical care.

Our goals are to (1) increase access to quality healthcare, (2) provide family-centered care (with family being the patient's primary source of strength and support), and (3) improve health outcomes for underserved and/or uninsured patients wh/o must come to St. Louis for the medical care they desperately need.

Program:
• Increase social media presence (Facebook and Twitter)
• Grow our Hospital Relations Committee group to incorporate participation of new hospital and medical group partners as well as long-standing.
• Continue to get feedback and data from guests and the Hospital Relations Committee in the form of surveys and focus groups to evaluate outcomes and continuously improve and expand our program offerings.

Volunteers
• Expand our weekend meal program and in-kind donations to continue to offset program expenses.
• Strategically engage businesses, civic and faith groups in activities that support the program and mission and help us achieve our fundraising goals
• Continue to develop and grow our Young Professionals Board which is making its mark in the St. Louis community

Fundraising
• Grow grant awards through more dedicated staff time to grant writing/exploring new grant prospects.
• Through more ongoing engagement with volunteer groups and reading business journals, we ail identify strong community leaders for our board, board committees and Young Professionals Board.
• Invite and engage new gala committee members (our largest fundraiser) through board members reaching out and effectively utilizing our large community business and faith group volunteers.
• Through targeted special events and more face-to-face engagement and participation, we will grow and cultivate our donor base.

HavenHouse will continue to grow our volunteer and donor pool to help us reach these goals. We will also continue to train and develop our staff to be efficient and effective in the quality of care we provide. We will also grow name recognition in the community which will help us increase our volunteer and donor pools. HavenHouse is extremely capable of meeting the goals listed above and will continue to grow over the next several years.

Have accomplished:

HavenHouse received the 2008 St. Louis Children's Hospital Advocacy Award in early 2009 as a recognition of the important impact on family-centered care and support to St. Louis pediatric hospitals and is one of only 200 St. Louis Accredited Charities that meet all 20 of the Better Business Bureau's Wise Giving “strong and comprehensive" standards for fiscal management, board governance, truthfulness, transparency, and effective focus on its mission. In July 2011, HavenHouse was selected as a Merit Finalist of the 2011 Mutual of America Community Partnership Award. Each year, from hundreds of applications, Mutual of America selects ten outstanding agencies throughout the country. HavenHouse was also named a top one hundred organization in the country to win a new vehicle in Toyota's 2012 100 Cars for Good, a national contest based on public votes and support.

Have not accomplished:

HavenHouse would like to build to a new building and a new site in order to increase our standard of care. We will reach this goal through our upcoming capital campaign. We also have yet to reach over 90% occupancy for the year. This is a goal we are striving towards as well.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

HavenHouse St. Louis
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

HavenHouse St. Louis

Board of directors
as of 02/22/2022
SOURCE: Self-reported by organization
Board chair

Mr. Tom Hicks

Edward Jones

Glenn Sartori

Boeing (Retired)

Virginia McDowell

Isle of Capri Casinos, Inc. (Retired)

Ron Hofmeister

Medicine Shoppe International (Retired)

Tom Hicks

Edward Jones

Wendy Alexander

Fred Weber, INC

Christopher Ching

Lamar Johnson Collaborative

Alex Courtney

Acension

Brian Sabin

Capes Sokol

Luke Shaffer

Cushman & Wakefield

Brad Burns

President, Wayne Contracting

Tracy Thompson

ISSAC Corporation

Zhanna Keeton

Phoenix Behavioral Health in Saint Louis

Samantha Simpson

D.O. Experiences

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 5/21/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability