Heading Home

aka Heading Home   |   Albuquerque, NM   |  www.headinghome.org

Mission

Heading Home's vision is that experiences of homelessness are rare, short-lived and non-recurring. The mission is to accomplish that vision through advocacy, prevention and service.

Ruling year info

2005

CEO

Ms. Joell Ackerman

Main address

P.O. Box 27636

Albuquerque, NM 87125 USA

Show more contact info

EIN

20-1917517

NTEE code info

Temporary Shelter For the Homeless (L41)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Shutting the Door on Homelessness: We know that the solution to homelessness is housing. With your support, together we can help save lives and money by housing people experiencing homelessness who are the most likely to die on our streets and are utilizing the most amount of services. We can shut the door on homelessness, making it a thing of the past and making a future of permanent housing and hope.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Albuquerque Opportunity Center

Emergency shelter and services.

Population(s) Served
Men

Specialized street outreach working with the emergency services system to reach people with the highest utilization of emergency services. The aim is to help them move into appropriate supportive housing.

Population(s) Served
Homeless people
People with psychosocial disabilities

Emergency housing for families, women and men.

Population(s) Served

Coordinating multi-agency support to people accessing housing. Special subset service for families experiencing homelessness.

Population(s) Served
Homeless people
Families

Units for families and individuals to transition in place from shelter to permanent supportive housing

Population(s) Served
Homeless people
Adults
Families
Homeless people
Adults
Families

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of people using homeless shelters per week

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Westside Emergency Housing Center

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

This includes 70 beds at our Albuquerque Opportunity Center Shelter, 30 Beds in our respite care program, and 430 beds at our Westside Emergency Housing Center

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

* Leading a community-wide initiative on housing and homelessness issues

* Making homelessness rare, short-lived and nonrecurring

Prioritized Outreach Services Targeted to Housing Outcomes

The ABQSC program provides intensive navigation and wrap-around supportive services to the top 30 highest utilizers of emergency services in the Albuquerque area. The supportive services, which are all aimed towards a successful housing outcome, are provided by an ABQSC team comprised of two street navigators, a clinical outreach director, Albuquerque police officers and the ABQSC program director. The team provides:

Intensive navigation through services and housing
Individually identified services
SSI/SSDI Outreach, Access and Recovery


Emergency Housing

Heading Home operates two shelter sites in Albuquerque, the Albuquerque Opportunity Center and the Westside Emergency Housing Center, with a combined capacity of over 450 individuals . Our emergency housing services offer a low-barrier for entry, safe space for people experiencing homelessness to rest, recover, and begin the transition into housing.

Permanent Supportive Housing

Heading Home's permanent supportive housing programs continue to offer case-management services and rent assistance to vulnerable individuals and families, and has housed 1200 individuals since its formation.

ABQ StreetConnect:
ABQ StreetConnect (ABQSC) is an outreach collaborative focused on people experiencing homelessness who have the highest records of utilization of emergency services and care. The aim is to establish ongoing relationships that result in permanent supportive housing for these people, many of whom suffer from severe behavioral health issues.

Families Heading Home:
Families Heading home provides supportive housing and case management services for families experiencing homelessness.

Albuquerque Opportunity Center (AOC):
Albuquerque Opportunity Center is a services campus that co-locates two programs: An Emergency Housing and Respite Care Program. Shared by the two programs on campus are an outdoor garden, computer lab, storage area, showers, laundry facilities, medical examination rooms, a library and a classroom area.


AOC Men’s Overnight Emergency Shelter:
The AOC Men’s Overnight Emergency Shelter has 71 beds that provide a safe environment for sleeping and daytime storage of belongings for up to 30 nights. The AOC shelter has connected men experiencing homelessness to housing and resources since 2004 and annually services more than 600 unduplicated individuals. The Shelter is co-located at the AOC campus, with access to an outdoor garden, computer lab, storage area, showers, laundry facilities, medical examination rooms, a library and a classroom area.

Westside Emergency Housing Center:
The Westside Emergency Housing Center offers a safe and welcoming environment to men, women and families experiencing homelessness in Albuquerque. We encourage those in need to utilize this valuable community resource.

Heading Home programs have collectively transitioned more than 3,000 individuals and their family members into housing since 2011
Heading Home has saved more than $6 Million in taxpayer dollars since 2011
Every year the Albuquerque Opportunity Center Campus serves more than 23,000 meals
Heading Home volunteers have given more than $70,000 worth of time over the past year

In the future Heading Home will continue to provide assistance to the people experiencing homelessness in Albuquerque through Prioritized Outreach, Emergency Housing, and Permanent Supportive Housing. We work to make our vision reality, where experiences of homelessness are rare, short-lived, and nonrecurring.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Paper surveys, Case management notes, Community meetings/Town halls, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time,

Financials

Heading Home
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Heading Home

Board of directors
as of 7/21/2021
SOURCE: Self-reported by organization
Board co-chair

Mr. Joe Olson

BankWest

Term: 2017 - 2019


Board co-chair

Ms. Laurel Nesbitt

Steven Granberg Attorney

Term: 2018 - 2021

Shirley Rich

Keller Williams

Ray Ziler

REDW, retired

Trey Hammond

La Mesa Presbyterian Church

Denise Leonardi

United Health Care Community Plan of NM

Katie Ogawa

UNM Family Medicine Resident

Chris Armijo

KRQE

Stella Chan

PNM

Meleik Daniels

student

Robin Dozier Otten

RDO Strategic Consultants

Organizational demographics

SOURCE: Self-reported; last updated 07/21/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Gay, Lesbian, Bisexual, or other sexual orientations in the LGBTQIA+ community
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data