PLATINUM2023

Nine Lives Foundation

Let's Save Lives Together!

Redwood City, CA   |  https://www.ninelivesfoundation.org/

Mission

Nine Lives Foundation proudly provides lifelines for at-risk cats and kittens and affordable, compassionate care for our feline friends and the people who love them. Let’s save lives together!

Ruling year info

2005

Executive Director

Mr. Liam Jackson Montgomery

Main address

3137 Jefferson Ave

Redwood City, CA 94062 USA

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EIN

20-2150714

NTEE code info

Veterinary Services (D40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Cat and Kitten Rescue and Adoptions

We rescues cats and kittens from other shelters in areas with an over-population of unwanted animals, strays, and other cats needing care. Our veterinarians provide medical care, spay/neuter, vaccines and microchipping, and we then make them available for adoptions and place them in loving forever homes.

Population(s) Served

We offer low-cost spay/neuter medical services for other cat rescue organizations, individuals who care for feral/community cats, and members of the public

Population(s) Served

We offer low-cost vaccinations, flea treatment, microchips, and other services to the public, to help families provide critical preventative care for their pets at a manageable cost

Population(s) Served
Economically disadvantaged people

Where we work

Affiliations & memberships

Best Friends Network Partner 2021

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of animals spayed and neutered

This metric is no longer tracked.
Totals By Year
Related Program

Low Cost Spay/Neuter Clinic

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Numbers for Low-Cost Spay/Neuter Clinic include feral cats (TNR) and cats held by other rescues or owned by individuals. Number exclude spay/neuter surgeries on Nine Lives shelter animals.

Number of animal adoptions

This metric is no longer tracked.
Totals By Year
Related Program

Cat and Kitten Rescue and Adoptions

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Adoptions were high across the US during COVID lockdowns & lower in 2021, but we are excited that our adoptions increased in 2022.

Live Release Rate (%)

This metric is no longer tracked.
Totals By Year
Related Program

Cat and Kitten Rescue and Adoptions

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

Total animals with a live outcome (e.g., adopted) divided by total outcomes. Nine Lives is committed to "no kill" & NEVER euthanizes for space. We intake sick cats which sadly don't always survive.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Nine Lives Foundation is a 501c3 non-profit cat welfare organization that rescues at-risk cats and kittens and finds them loving forever homes. We place our rescued cats in our no-kill facility, providing medical care from onsite veterinary staff. We are also committed to addressing the overpopulation of homeless cats by providing low-cost spay and neuter services for cats in our community.
Our vision is a community where all cats and kittens are spayed or neutered and safeguarded.

Our key goals are:
1. Increase the number of low-cost spay/neuter surgeries we provide year-over-year (target >5% increase in 2022 over 2021)
2. Increase the number of cats and kittens that we intake and place into homes, while optimizing cats’ experiences while at the shelter (target 30% increase in 2022 over 2021)
3. Intake cats that have special medical or surgical needs that could put them at risk in other shelters or homeless situations; provide them with the care they need, and place them in homes
4. Build collaborative relationships with other cat rescue and shelter organizations to contribute to the overall ecosystem of cat welfare across our geographic area (target relationships with at least 8 organizations by the end of 2022)
5. Be a great place to work, with a high-performing and passionate team of medical and administrative people that are committed to Nine Lives and the mission we support (measured through staff feedback, retention, and tracking of specific skills developed by each staff member)
6. Increase our revenue through donations, grants and proceeds from low- cost spay/neuter surgeries (target >10% increase in 2022 over 2021)
7. Continue our commitment to our no-kill mission

Low-cost spay, neuter, and vaccination services for cats and kittens:
o Increase the number of days we offer surgeries
o Optimize our staffing levels and scheduling systems to maximize the number of surgeries we complete per day
o Collaborate with responsible citizens who actively trap, neuter, and return homeless feral cats living outside to managed feral colonies to maximize our support for their work
o Liaise with rescues in our area who do not have veterinarians on staff to provide high-volume, low-costs spay/neuter surgeries for their cats prior to adoption
o Invest in technology to streamline processes and electronify record-keeping

Intake and Adoptions:
o Standardize and streamline our intake processes to maximize the number of cats we can rescue based on our physical and medical care capacity , following best-practice shelter guidelines
o Actively review and manage key metrics including intake versus adoptions, length of stay
o Build out our foster program, in order to be able to accept more kittens that will eventually be made available for adoption
o Introduce best practice policies and processes to improve the experience for every cat at the shelter – including Fear Free Shelter practices, optimized housing, and enrichment programs

Intake of cats with Medical and Surgical needs:
o Target the intake of cats that have medical/surgical needs that Nine Lives veterinarians can treat that may put a cat at-risk elsewhere (while balancing medical intake with overall capacity for care)
o Increase the number of dentals we provide

Collaboration:
o Continue to invest in outreach to other rescues and shelters in the Bay Area and also in the Central Valley – build collaborative relationships and work with under-resourced shelters to transfer cats into Nine Lives to save lives
o Seek out mentorship and advice from other organizations to help us increase our efficiency and effectiveness

Great place to work:
o Invest in our people: implement clear job expectations for each role, frequent feedback, and formal training plans for each role
o Hire a full-time shelter medicine veterinarian
o Continue our commitment to diversity and inclusion in the workplace

Increase revenues:
o Work with an outside Development Director to implement new strategies and tools to drive fundraising and increase our donor base and retain existing donors
o Seek feedback from constituents (staff, donors, customers, volunteers) on our image and performance, and take action to improve
o Overhaul our website and other customer-facing media

Nine Lives has a 17-year history, during which time many foundational capabilities were built out. During 2021, we focused heavily on upgrading our processes and procedures and facilities to position ourselves for long-term success in the future. Key capabilities we now have in place:
• Dedicated team of professionals including the Executive Director, Veterinarians, RVTs and Assistants, and Administrative support staff, as well as a highly engaged Board of Directors
• Strong financial position with significant reserves to fund investment
• A strong grass-roots donor base
• A committed team of volunteers
• Two fully-equipped physical facilities – a Medical Clinic and Adoption Center – set up to provide surgical and medical care for cats, and to house adoptable cats

During 2021, we focused heavily on upgrading our processes and procedures and facilities to position ourselves for long-term success in the future. Key capabilities we now have in place:
• Dedicated team of professionals including the Executive Director, Veterinarians, RVTs and Assistants, and Administrative support staff, as well as a highly engaged Board of Directors
• Strong financial position with significant reserves to fund investment
• Two physical facilities – a Medical Clinic and Adoption Center, which have been reconfigured to improve the housing and treatment of cats
• A well-equipped surgical suite with critical investments in new equipment (X-Ray machine, dental equipment, lighting, instruments, etc.)
• Standard Operating Procedures documented for most staff positions
• Newly-deployed Shelter Medicine Software (Shelterluv) including electronic medical records for Nine Lives cats

What’s Next – In 2022 Q1/Q2, we plan to:
• Build out development / fundraising infrastructure including implementing a CRM system
• Seek input from constituents (staff, volunteers, customers, donors) on what we are doing well and where we can improve – and implement programs to address learnings
• Continue to deploy technologies to automate and streamline operations
• Overhaul our website, including updates to branding
• Build out the Foster Program, focusing on special-needs adult cats, and litters of kittens
• Engage and train additional volunteers; retain existing volunteers

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    People who adopt cats from us Cat and kitten rescue organizations that utilize our low-cost veterinary services Individuals who use our low-cost services

  • How is your organization collecting feedback from the people you serve?

    Focus groups or interviews (by phone or in person), Case management notes, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We recently gathered feedback that our Adoptions application was onerous and not inclusive. We are fundamentally changing our adoptions process to adopt "Barrier Free Adoptions" protocols, to make pet ownership more accessible to everyone in our community.

  • With whom is the organization sharing feedback?

    Our staff, Our board,

  • How has asking for feedback from the people you serve changed your relationship?

    Having direct input from our constituents has been humbling - we thought we knew how we were perceived, but learned things we did not expect at all! We recently overhauled our branding and constituent input on the words they would use to Nine Lives were eye-opening! We are excited to keep the communication lines open and use feedback a lot more as we evolve.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, Staff find it hard to prioritize feedback collection and review due to lack of time,

Financials

Nine Lives Foundation
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Nine Lives Foundation

Board of directors
as of 01/17/2023
SOURCE: Self-reported by organization
Board co-chair

Ms. Joanne McDermott

N/A

Term: 2021 - 2024


Board co-chair

Ms. Janaina Carvalho Pilomia

Amazon Web Services

Term: 2021 - 2024

Michele McNamara

N/A

Melinda McCrory

The Athletic

Liam Montgomery

Nine Lives Foundation

Susan Robinson

Stanford Law School

Jeane Wu

N/A

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 3/11/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Gay, Lesbian, Bisexual, or other sexual orientations in the LGBTQIA+ community
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 02/19/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
Policies and processes
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.