Operation Second Chance Inc
Helping Heroes Move On
Programs and results
What we aim to solve
With service for over 15 years, we are reminded daily that our mission must continue. When we turn on the news, we hear that the war is winding down. Yet, despite the fact that the war is winding down, ‘wounds last a lifetime’. It is estimated that 1 in 5 Veterans suffer from Post Traumatic Stress. Back-to-back deployments have also taken a toll on our Veterans. When a family member is wounded, those wounds trickle down to the youngest members of the family. At OSC, we are doing our best to change lives and to help our heroes move on with dignity and love. We continue to provide emergency financial assistance for a wide range of needs from rent and utility payments to travel and groceries. We provide retreats and day trips to get our Veterans out of the hospital. We offer caregiver spa days, family bowling nights and so much more. We have maintained the ‘grassroots’ approach and never want to lose sight of where we came from or where we are going.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Operation Giving Back
An internship program for wounded, injured, or ill Veterans and their family members. This internship provides a living stipend and an opportunity to give back.
Essential Daily Assistance
The purpose of OSC’s Essential Daily Assistance program is to meet the ever-increasing needs of the wounded warriors’ families experiencing the trauma of medical crisis and the resulting financial hardship. These wounded Veterans are no longer receiving active duty pay, but have not yet begun to receive veterans retirement benefits. This lag time, often six months or longer, coupled with the fact that the soldier's spouse must often take a leave of absence from his or her employment, means the family has little or no income to sustain themselves. Essential Daily Assistance aims to provide support where it is needed most, to help our families through this financial crisis.
Morale, Welfare and Recreation
When our veterans come home wounded, ill or injured from a combat
zone, some of them have obvious medical problems, such as severe burns, or an
amputation. Others have “hidden” problems, such as Post Traumatic Stress
Disorder or Traumatic Brain Injuries. Either way, these brave men and women
face considerable challenges when they begin the process of reuniting with
their families and assimilating to civilian life. OSC offers a variety of morale activities for our injured soldiers and their families, for the purpose of bonding as a family, assimilating to civilian life and preparing for the challenges they will continue to face long after they have left the hospital. Our retreats and day trips include quiet, private settings as well as group outings to local sporting events, restaurants, shows, and other recreational activities. We offer spa days for spouses and caregivers and family-oriented fun days to include children.
Heroes Ridge at Raven Rock
Heroes Ridge is a retreat center for Veterans and family members, offering a variety of activities designed to help Veterans relax, discover and rediscover their abilities, connect and reconnect with loved ones and make new friends with peers. We offer swimming, sports, yoga, trail raiding, hiking, equine therapy, and more.
Where we work
Awards
Photos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of clients served
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Includes Veterans and their family members
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
We are patriotic citizens committed to serving our wounded, injured and ill combat veterans. We support Veterans and their families while they recover in military hospitals, by building relationships and identifying and supporting immediate needs and interests. We are dedicated to promoting public awareness of the many sacrifices made by our Armed Forces.
Operation Second Chance serves soldiers and marines receiving or recently completing long-term rehabilitative care at one of the larger national military hospitals, such as Walter Reed National Medical Military Center in Bethesda, MD. Our programs are designed for the benefit of the entire family.
We contribute to lasting, meaningful change by providing a spectrum of support for our families that addresses immediate needs and prepares them for their future. 1) Our financial assistance helps them with their current household crisis. 2) Our retreats help to heal our soldiers’ inner wounds and realign their lives to new horizons. 3) Our local activities reconnect service members with their families and build community with other families in similar situations. 4) Our mentoring and internship programs prepare injured service members for the challenges they will continue to face in the years to come.
What are the organization's key strategies for making this happen?
Our strategic program portfolio includes a spectrum of activities designed to provide holistic solutions for wounded service members in crisis and their families:
• The Essential Daily Assistance and Airfare Program—direct financial assistance and travel funding for special situations
• No Person Left Behind—fully accessible sport outings for disabled combat veterans
• Operation Giving Back—internships for soldiers and their spouses re-entering the workforce or retraining for new careers
• Retreats and Day Trips—opportunities for families to re-bond after deployment
• Hospital Visitations—for staff and volunteers to meet with wounded, ill or injured service members and provide them with encouragement and support
Through a combination of these services, each family is provided with an immediate and supportive community, guidance through the changes they are experiencing, and a plan for the future.
What are the organization's capabilities for doing this?
Operation Second Chance serves soldiers from all over the U.S. and has established regional operations in a dozen communities. OSC draws on the expertise and resources of over 90 committed volunteers and receives over $100,000 of in-kind services annually. Our volunteers serve as mentors, retreat organizers, outing escorts, hospital visitors, legal advocates, administrative assistants, fundraisers and others. We collaborate with dozens of community partners to serve our families. Every year we continue to add to our growing roster of caring individuals, corporations, service clubs, churches, social agencies and others who lend service to our programs and provide financial or other program support.
What have they accomplished so far and what's next?
We are excited about the recent growth of OSC into communities across the United States that helps us bring our programs to Veterans and need and maintain the in-depth and personal quality of our services. We have recently expanded our retreat program and we have begun replicating our hospital visitation program, first implemented at Walter Reed, at other larger military hospitals in Texas, Tampa and are currently working to establish a relationship in California. Our national board has stepped up to formalize and refine our internal financial processes and program quality controls to facilitate our growth, and each year our fundraising exceeds the year before. We have expanded our staff to reflect our growth and expected increase in demand for near-term and long-term services. Our commitment to our nation’s wounded veterans will continue after the war’s end. We are preparing now to extend our outreach to soldiers and their families over the long-term and adapt our services to the changing needs of our communities. We will never forget our nation’s military heroes.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals, We use shared stories (with permission) to advocate for the needs of all Veterans
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Operation Second Chance Inc
Board of directorsas of 06/12/2023
Ms. Cindy McGrew
Operation Second Chance
Term: 2022 - 2027
Mr Robert Larson
Deane Shure
Ben Knisely
Bob Larson
Cindy McGrew
Operation Second Chance
Peter Hinz
Brigadier General, US Army Reserve, Retired
Diane Morales
Retired
Tim Sanders
Community Volunteer
Clark Wagner
Ride Allegheny
Luke Murphy
Southern Land Realty
Andrew Lourake
Retired
Paul Steketee
Kevin Kenney
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
No data
Equity strategies
Last updated: 02/24/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.