PLATINUM2023

Operation Second Chance Inc

Helping Heroes Move On

Clarksburg, MD   |  www.operationsecondchance.org

Mission

We are patriotic citizens committed to serving our wounded, injured and ill combat veterans. We support Veterans and their families by building relationships and identifying and supporting immediate needs and interests. We are dedicated to promoting public awareness of the many sacrifices made by our Armed Forces.

Ruling year info

2005

Founder and CEO

Ms. Cindy McGrew

Main address

22708 Birchcrest Lane

Clarksburg, MD 20871 USA

Show more contact info

EIN

20-2624345

NTEE code info

Human Service Organizations (P20)

Emergency Assistance (Food, Clothing, Cash) (P60)

Personal Social Services (P50)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

With service for over 15 years, we are reminded daily that our mission must continue. When we turn on the news, we hear that the war is winding down. Yet, despite the fact that the war is winding down, ‘wounds last a lifetime’. It is estimated that 1 in 5 Veterans suffer from Post Traumatic Stress. Back-to-back deployments have also taken a toll on our Veterans. When a family member is wounded, those wounds trickle down to the youngest members of the family. At OSC, we are doing our best to change lives and to help our heroes move on with dignity and love. We continue to provide emergency financial assistance for a wide range of needs from rent and utility payments to travel and groceries. We provide retreats and day trips to get our Veterans out of the hospital. We offer caregiver spa days, family bowling nights and so much more. We have maintained the ‘grassroots’ approach and never want to lose sight of where we came from or where we are going.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Operation Giving Back

An internship program for wounded, injured, or ill Veterans and their family members. This internship provides a living stipend and an opportunity to give back.

Population(s) Served
Adults
Unemployed people

The purpose of OSC’s Essential Daily Assistance program is to meet the ever-increasing needs of the wounded warriors’ families experiencing the trauma of medical crisis and the resulting financial hardship. These wounded Veterans are no longer receiving active duty pay, but have not yet begun to receive veterans retirement benefits. This lag time, often six months or longer, coupled with the fact that the soldier's spouse must often take a leave of absence from his or her employment, means the family has little or no income to sustain themselves. Essential Daily Assistance aims to provide support where it is needed most, to help our families through this financial crisis.

Population(s) Served
Economically disadvantaged people
People with disabilities

When our veterans come home wounded, ill or injured from a combat
zone, some of them have obvious medical problems, such as severe burns, or an
amputation. Others have “hidden” problems, such as Post Traumatic Stress
Disorder or Traumatic Brain Injuries. Either way, these brave men and women
face considerable challenges when they begin the process of reuniting with
their families and assimilating to civilian life. OSC offers a variety of morale activities for our injured soldiers and their families, for the purpose of bonding as a family, assimilating to civilian life and preparing for the challenges they will continue to face long after they have left the hospital. Our retreats and day trips include quiet, private settings as well as group outings to local sporting events, restaurants, shows, and other recreational activities. We offer spa days for spouses and caregivers and family-oriented fun days to include children.

Population(s) Served
People with disabilities
Families

Heroes Ridge is a retreat center for Veterans and family members, offering a variety of activities designed to help Veterans relax, discover and rediscover their abilities, connect and reconnect with loved ones and make new friends with peers. We offer swimming, sports, yoga, trail raiding, hiking, equine therapy, and more.

Population(s) Served
People with other disabilities
People with physical disabilities
Veterans
Caregivers
Widows and widowers

Where we work

Awards

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Includes Veterans and their family members

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

We are patriotic citizens committed to serving our wounded, injured and ill combat veterans. We support Veterans and their families while they recover in military hospitals, by building relationships and identifying and supporting immediate needs and interests. We are dedicated to promoting public awareness of the many sacrifices made by our Armed Forces.

Operation Second Chance serves soldiers and marines receiving or recently completing long-term rehabilitative care at one of the larger national military hospitals, such as Walter Reed National Medical Military Center in Bethesda, MD. Our programs are designed for the benefit of the entire family.

We contribute to lasting, meaningful change by providing a spectrum of support for our families that addresses immediate needs and prepares them for their future. 1) Our financial assistance helps them with their current household crisis. 2) Our retreats help to heal our soldiers’ inner wounds and realign their lives to new horizons. 3) Our local activities reconnect service members with their families and build community with other families in similar situations. 4) Our mentoring and internship programs prepare injured service members for the challenges they will continue to face in the years to come.

Our strategic program portfolio includes a spectrum of activities designed to provide holistic solutions for wounded service members in crisis and their families:
• The Essential Daily Assistance and Airfare Program—direct financial assistance and travel funding for special situations
• No Person Left Behind—fully accessible sport outings for disabled combat veterans
• Operation Giving Back—internships for soldiers and their spouses re-entering the workforce or retraining for new careers
• Retreats and Day Trips—opportunities for families to re-bond after deployment
• Hospital Visitations—for staff and volunteers to meet with wounded, ill or injured service members and provide them with encouragement and support
Through a combination of these services, each family is provided with an immediate and supportive community, guidance through the changes they are experiencing, and a plan for the future.

Operation Second Chance serves soldiers from all over the U.S. and has established regional operations in a dozen communities. OSC draws on the expertise and resources of over 90 committed volunteers and receives over $100,000 of in-kind services annually. Our volunteers serve as mentors, retreat organizers, outing escorts, hospital visitors, legal advocates, administrative assistants, fundraisers and others. We collaborate with dozens of community partners to serve our families. Every year we continue to add to our growing roster of caring individuals, corporations, service clubs, churches, social agencies and others who lend service to our programs and provide financial or other program support.

We are excited about the recent growth of OSC into communities across the United States that helps us bring our programs to Veterans and need and maintain the in-depth and personal quality of our services. We have recently expanded our retreat program and we have begun replicating our hospital visitation program, first implemented at Walter Reed, at other larger military hospitals in Texas, Tampa and are currently working to establish a relationship in California. Our national board has stepped up to formalize and refine our internal financial processes and program quality controls to facilitate our growth, and each year our fundraising exceeds the year before. We have expanded our staff to reflect our growth and expected increase in demand for near-term and long-term services. Our commitment to our nation’s wounded veterans will continue after the war’s end. We are preparing now to extend our outreach to soldiers and their families over the long-term and adapt our services to the changing needs of our communities. We will never forget our nation’s military heroes.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals, We use shared stories (with permission) to advocate for the needs of all Veterans

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Operation Second Chance Inc
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Operations

The people, governance practices, and partners that make the organization tick.

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Operation Second Chance Inc

Board of directors
as of 06/12/2023
SOURCE: Self-reported by organization
Board co-chair

Ms. Cindy McGrew

Operation Second Chance

Term: 2022 - 2027


Board co-chair

Mr Robert Larson

Deane Shure

Ben Knisely

Bob Larson

Cindy McGrew

Operation Second Chance

Peter Hinz

Brigadier General, US Army Reserve, Retired

Diane Morales

Retired

Tim Sanders

Community Volunteer

Clark Wagner

Ride Allegheny

Luke Murphy

Southern Land Realty

Andrew Lourake

Retired

Paul Steketee

Kevin Kenney

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/24/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

No data

Equity strategies

Last updated: 02/24/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.