PLATINUM2023

Hillcrest Transitional Housing

The regional leader in solving homelessness

aka Hillcrest Transitional Housing   |   Kansas City, MO   |  http://www.hillcrestkc.org

Mission

To be a transitional housing program providing supportive services that helps homeless families, individuals and youth become self-supportive, self reliant contributors to society.

Ruling year info

2008

President & CEO

Tom Lally

Vice President of Development

Barbara Fitgerald

Main address

PO Box 901924

Kansas City, MO 64190 USA

Show more contact info

Formerly known as

Hilcrest Transitional Housing of Wyandotte and Johnson County

Hillcrest Transitional Housing of Kansas

Hillcrest Transitional Housing of Eastern Jackson County

EIN

20-3093292

NTEE code info

Temporary Shelter For the Homeless (L41)

Homeless Services/Centers (P85)

Fund Raising and/or Fund Distribution (W12)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

We are the regional leader in solving homelessness

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Family/Adult Transitional Housing Program

Hillcrest offers a 90-day
transitional housing program for homeless families & adults, providing rent/utility
free housing. The goal of the program is to move families from homelessness to
self-sufficiency, with support services (case management, life-skills,
employment, community living, budgeting), donated services (auto repair,
dental, medical, legal, etc.) and self-supporting services (full-time
employment, reduction in debt, establishment of savings).Hillcrest can house 52 families
at one time in the 90 day program. An additional 13 units are available for
families/adults who may have excessive debt, multiple evictions, or barriers to
housing for up to 18 months. The family/adult program houses an average of 165 households per year.Non-residential services are also
available to program graduates: food pantry, counseling, budgeting, community garden,
bus passes, holiday/back to school adoption. An average of 1,000 individuals, adults
& children, receive these services annually.

Population(s) Served
Homeless people
Families

Hillcrest offers a transitional housing program for homeless youth ages 18-24, for up to 24 months, providing rent & utility free housing within a caring, structured environment. 15 private, fully furnished apartments are dedicated to this program.The goal of the program is to move youth from homelessness to self-sufficiency & independent living, through an intensive network of supportive services (case management, life-skills, employment, community living, budgeting), donated professional services (auto repair, dental, medical, legal, etc.) and self-supporting services (full-time employment, reduction in debt, establishment of savings), while aiding these youth in achieving their educational & personal goals.

Population(s) Served
Homeless people

Individuals/Households receive basic needs items & care including: work uniforms, food, transportation, health & dental care, eye glasses, clothing & thrift store vouchers, bus passes/gas cards, auto repair, legal assistance, rapid re-housing financial assistance, etc.

Population(s) Served
Economically disadvantaged people

The Hillcrest Rapid Re-Housing program began as a pilot project through the ARRA Stimulus Act in 2007. For several years the program remained small in nature, providing additional financial assistance to households in transitional housing who had multiple barriers to permanent housing. In 2015, Rapid Re-Housing became a stand alone program of Hillcrest Transitional Housing. Rapid Re-Housing assists literally homeless households, including youth up to age 24, parenting youth, families, couples, and single adults, through provision of supportive services and financial assistance, to move from the streets or emergency shelter into rental housing of their choosing. Homeless households work one-on-one with a staff case manager to identify the root cause of their homeless episode, identify barriers to permanent housing, and assist in helping identify appropriate rental housing for the homeless household. Hillcrest provides financial assistance to help the household pay a rental security deposit and up to 12 months of rent, to help stabilize the household in their new rental unit.

Population(s) Served
Homeless people

Where we work

Awards

Videos

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Individuals who received transitional housing and coaching

This metric is no longer tracked.
Totals By Year
Related Program

Family/Adult Transitional Housing Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

2022 - Includes transitional, youth, and RRH 2019 - Transitional Housing only 2018 - Includes Transitional Housing & Rapid Re-Housing 2017 - Transitional Housing only

Children under the age of 18 that received transitional housing and services

This metric is no longer tracked.
Totals By Year
Related Program

Family/Adult Transitional Housing Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Decreasing

Individuals who received rapid re-housing and coaching

This metric is no longer tracked.
Totals By Year
Related Program

Rapid Re-Housing

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

2018 - Includes Rapid Re-Housing & Transitional Housing

Children under the age of 18 that received rapid re-housing and services

This metric is no longer tracked.
Totals By Year
Related Program

Rapid Re-Housing

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Transitional and Rapid Re-Housing households achieving/maintaining self-sufficiency

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of bed nights (nights spent in shelter)

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

2019- Includes Transitional Housing Bed Nights & Rapid ReHousing Bed Nights

Hours of one-on-one case management and budgeting

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Children that received back-to-school clothes and supplies

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Individuals who received gifts through Christmas adoption program

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Individuals who received transportation assistance

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

2018 - Information not captured

Amount of client debt paid or forgiven

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Amount of money placed in savings by clients

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

To end homelessness and poverty for children, youth, adults and families.

By providing transitional and rapid re-housing along with supportive services, based on best practices strengthened over our 45 year history, we are uniquely able to meet the needs of the homeless in our community.

Senior Hillcrest staff have a combined 43 years experience with the organization, bringing strength and leadership to our mission.

83% of Hillcrest graduates become self-reliant and self-supporting.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently

Financials

Hillcrest Transitional Housing
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Hillcrest Transitional Housing

Board of directors
as of 02/10/2023
SOURCE: Self-reported by organization
Board chair

Charley Fleenor

Brennan Tucker

Attorney at Law

Lisa Hodson

Allied Insurance

George Kapke

Kapke & Willerth, LLC

J. Scott King

Attorney at Law

Charley Fleenor

Bordner Roofing & Construction

Barbara Martin

University of Central Missouri

Annie Rogers

Counsel

Gwen Davison

Truman Heritage Habitat for Humanity ReStore

Annie Rogers

Creative Planning Legal

Christa Richardson

LaVert Murray

Spire

Sharon Holmes

Equity Bank

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 2/10/2023
info Candid has made improvements to the race and ethnicity options.

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

No data

The organization's co-leader identifies as:

No data

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 02/09/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.