Hillcrest Transitional Housing
The regional leader in solving homelessness
Programs and results
What we aim to solve
We are the regional leader in solving homelessness
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Family/Adult Transitional Housing Program
Hillcrest offers a 90-day
transitional housing program for homeless families & adults, providing rent/utility
free housing. The goal of the program is to move families from homelessness to
self-sufficiency, with support services (case management, life-skills,
employment, community living, budgeting), donated services (auto repair,
dental, medical, legal, etc.) and self-supporting services (full-time
employment, reduction in debt, establishment of savings).Hillcrest can house 52 families
at one time in the 90 day program. An additional 13 units are available for
families/adults who may have excessive debt, multiple evictions, or barriers to
housing for up to 18 months. The family/adult program houses an average of 165 households per year.Non-residential services are also
available to program graduates: food pantry, counseling, budgeting, community garden,
bus passes, holiday/back to school adoption. An average of 1,000 individuals, adults
& children, receive these services annually.
Youth Transitional Housing
Hillcrest offers a transitional housing program for homeless youth ages 18-24, for up to 24 months, providing rent & utility free housing within a caring, structured environment. 15 private, fully furnished apartments are dedicated to this program.The goal of the program is to move youth from homelessness to self-sufficiency & independent living, through an intensive network of supportive services (case management, life-skills, employment, community living, budgeting), donated professional services (auto repair, dental, medical, legal, etc.) and self-supporting services (full-time employment, reduction in debt, establishment of savings), while aiding these youth in achieving their educational & personal goals.
Basic Needs Program
Individuals/Households receive basic needs items & care including: work uniforms, food, transportation, health & dental care, eye glasses, clothing & thrift store vouchers, bus passes/gas cards, auto repair, legal assistance, rapid re-housing financial assistance, etc.
Rapid Re-Housing
The Hillcrest Rapid Re-Housing program began as a pilot project through the ARRA Stimulus Act in 2007. For several years the program remained small in nature, providing additional financial assistance to households in transitional housing who had multiple barriers to permanent housing. In 2015, Rapid Re-Housing became a stand alone program of Hillcrest Transitional Housing. Rapid Re-Housing assists literally homeless households, including youth up to age 24, parenting youth, families, couples, and single adults, through provision of supportive services and financial assistance, to move from the streets or emergency shelter into rental housing of their choosing. Homeless households work one-on-one with a staff case manager to identify the root cause of their homeless episode, identify barriers to permanent housing, and assist in helping identify appropriate rental housing for the homeless household. Hillcrest provides financial assistance to help the household pay a rental security deposit and up to 12 months of rent, to help stabilize the household in their new rental unit.
Where we work
Awards
External reviews

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Our results
How does this organization measure their results? It's a hard question but an important one.
Individuals who received transitional housing and coaching
This metric is no longer tracked.Totals By Year
Related Program
Family/Adult Transitional Housing Program
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
2022 - Includes transitional, youth, and RRH 2019 - Transitional Housing only 2018 - Includes Transitional Housing & Rapid Re-Housing 2017 - Transitional Housing only
Children under the age of 18 that received transitional housing and services
This metric is no longer tracked.Totals By Year
Related Program
Family/Adult Transitional Housing Program
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Decreasing
Individuals who received rapid re-housing and coaching
This metric is no longer tracked.Totals By Year
Related Program
Rapid Re-Housing
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
2018 - Includes Rapid Re-Housing & Transitional Housing
Children under the age of 18 that received rapid re-housing and services
This metric is no longer tracked.Totals By Year
Related Program
Rapid Re-Housing
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Transitional and Rapid Re-Housing households achieving/maintaining self-sufficiency
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Number of meals served or provided
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Number of bed nights (nights spent in shelter)
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
2019- Includes Transitional Housing Bed Nights & Rapid ReHousing Bed Nights
Hours of one-on-one case management and budgeting
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Children that received back-to-school clothes and supplies
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Individuals who received gifts through Christmas adoption program
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Individuals who received transportation assistance
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
2018 - Information not captured
Amount of client debt paid or forgiven
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Amount of money placed in savings by clients
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
To end homelessness and poverty for children, youth, adults and families.
What are the organization's key strategies for making this happen?
By providing transitional and rapid re-housing along with supportive services, based on best practices strengthened over our 45 year history, we are uniquely able to meet the needs of the homeless in our community.
What are the organization's capabilities for doing this?
Senior Hillcrest staff have a combined 43 years experience with the organization, bringing strength and leadership to our mission.
What have they accomplished so far and what's next?
83% of Hillcrest graduates become self-reliant and self-supporting.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Hillcrest Transitional Housing
Board of directorsas of 02/10/2023
Charley Fleenor
Brennan Tucker
Attorney at Law
Lisa Hodson
Allied Insurance
George Kapke
Kapke & Willerth, LLC
J. Scott King
Attorney at Law
Charley Fleenor
Bordner Roofing & Construction
Barbara Martin
University of Central Missouri
Annie Rogers
Counsel
Gwen Davison
Truman Heritage Habitat for Humanity ReStore
Annie Rogers
Creative Planning Legal
Christa Richardson
LaVert Murray
Spire
Sharon Holmes
Equity Bank
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
No data
The organization's co-leader identifies as:
No data
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 02/09/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.