Programs and results
What we aim to solve
After a natural disaster strikes, it can take years for communities to fully recover. This often means that families are left struggling for months with the daunting, and often expensive, cleanup tasks before them. These families fall into "gaps in service" in which they cannot (for any variety of reasons) complete the recovery tasks on their own. This is the problem All Hands and Hearts is working to solve; through volunteer and community engagement we aim to help families recover faster after natural disasters using our “smart response" strategy – by rebuilding in a disaster resilient way we prepare them for future events and, through the process, strengthen both volunteers and communities.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Nepal Relief - Earthquake Recovery
Thanks to the support of our in-country partners, donors, and volunteers from around the world, we have been running impactful programs in Nepal since the back to back hurricanes in 2015.
72 hours after the first earthquake struck, we were on the ground assisting affected communities with immediate needs for debris removal, demolition and distribution of necessities. That work transitioned to long term recovery in 2016, and since then, we’ve been constructing resilient homes, schools and health facilities.
Our next program is on the campus of the Shree Janaprabhat Ni Ma Vi School. We will remove damaged structures and raise three new buildings with a total of nine rooms where over 220 students from early childhood development to grade eight currently attend classes. The school is located just west of Sindhuli, where we recently completed construction of a health post in June 2022 and two schools in April 2021.
Mexico Earthquake Relief
On September 7, 2017, one of the most lethal earthquakes in Mexican history, a devastating 8.2 magnitude quake hit close to the southern state of Chiapas. All Hands and Hearts identified one of the hardest hit communities, the small village of El Jicarero, who lost their school and the opportunity to build a brighter future for their children through education. Our team has been on the ground and partnering with All Hands and Hearts Mexico ever since to reconstruct the schools.
To date we have rebuilt over 22 schools, positively impacting approximately 6,000 students. We are committed to continuing repairing and rebuilding schools in this country for the long term, to support our Education for All prioritization of SDG 4 in posto-disaster settings.
https://www.allhandsandhearts.org/programs/mexico-relief-earthquake-recovery-oaxaca/
Hurricane Dorian Relief
September 2022 marked the three year anniversary of Hurricane Dorian. It also marks the start of All Hands and Hearts’ third program phase of hurricane relief in The Bahamas.
On September 1, 2019, Hurricane Dorian made landfall as a Category 5 hurricane in The Bahamas with wind speeds in excess of 185 mph and bringing storm surges of 18-23 feet above normal. It was the strongest hurricane on record for The Bahamas and has tied a record for the strongest Atlantic hurricane to make landfall.
Our current work is focused on providing under-resourced families on Great Abaco with long-awaited home repairs and the installation of hurricane shutters to bring the homes up to a live-able standard and resilient to future disasters.
Previous program phases involved initial response work clearing hurricane wreckage, making resilient repairs to eight school campuses (returning 1,300 students to safe, disaster-resilient places to learn and thrive), and a roof repair/rebuild project.
Hurricane Ida Relief
Category 4 Hurricane Ida made landfall on Port Fourchon, Louisiana on August 29, 2021 – the 16th anniversary of Hurricane Katrina. While the levee system that protects New Orleans held during the hurricane, multiple towns outside its protection saw catastrophic flooding and storm surge. All Hands and Hearts responded in hard hit areas to the south and east of New Orleans (St. John’s Parish), with hazard tree removal, tarping and muck and gutting homes.
All Hands and Hearts has worked in Louisiana regularly in recent years. Our work in 2022 and into 2023 is focusing on long term recovery from Ida: making home repairs for those unable to afford contractors or physically unable to take on the repairs themselves. We aim to expand our efforts into the area of mitigating damage from future hurricanes as housing recovery needs taper off.
California - Wildfire Relief
While wildfires are a natural part of California’s landscape, they have increased in size eightfold since the 1970s. In 2020 All Hands and Hearts piloted our first wildfire relief program in Paradise, California, site of the 2018 Camp Fire, one of the deadliest and most damaging wildfires in California’s history. The program concept was to plug our volunteer labor force, especially our chainsaw trained teams, into local wildfire recovery and mitigation initiatives.
Since then, the program has expanded to other fire-at-risk and fire-affected areas. Scopes of work include removing hazard trees, planting fire resilient and erosion protective saplings, creating fuel breaks and defensible spaces, widening evacuation routes, and assisting with constructing replacement homes.
This work is designed to be ongoing and flexible as to location, although in the short term our plan is to resume with our third year of activities in and around Paradise in early 2023.
Hurricane Ian Relief
As of this writing, Hurricane Ian has just made landfall on Florida’s southwestern coast, clocking wind speeds just shy of a category 5 storm (winds of 155 mph) and bringing storm surge of 12 - 15 feet in places. As soon as search and rescue operations conclude and we’re given the green light to enter affected areas, All hands and Hearts will be mounting a robust response, in coordination with federal and state agencies and other responding organizations. Initial work will focus on clean up and stabilization of neighborhoods through mucking and gutting structures, roof tarping, chainsaw clearance of fallen/hazard trees, and mold remediation. Based on the expected degree of destruction, we will likely stay for at least a year, phasing into long term hurricane repairs for damaged homes for those unable to afford or perform repairs themselves.
Philippines/Pacific Typhoons
Typhoon Rai (known locally as Odette) made its first of nine landfalls on December 16, 2021 in the Central-Southern region of the Philippines causing severe rainfall, flooding, and mudslides. Out of 528 schools in Southern Leyte, 312 were impacted by Odette. From these 312 schools, there are 522 totally destroyed classrooms and 1,673 classrooms with major damage.
Following discussions with the Department of Education and UNICEF it was clear that there is a compelling and immediate need for classrooms, especially as the Philippines is also reducing COVID restrictions and moving back to face-to-face education. With the local government only having the funding to support rebuilding classrooms at 20 of the 282 schools which received major damage, students currently have no spaces in which to learn. In order to get as many students back in classrooms as possible, we are constructing Temporary Learning Spaces for nine damaged schools to strict disaster resilience and educational standards.
Ukraine (Poland)/Supporting Displaced Persons
The war in Ukraine has created the largest refugee crisis in Europe since the second world war. By April 23, 2022, over 5.2 million Ukrainian individuals became refugees and 2.8 million of them fled to Poland. Many shelters in Poland are not winterized, meaning those seeking safety will instead be faced with further trauma and hardship.
Our program, based close to the border in Przemyśl, Poland, focuses on repairing and retrofitting shelters currently occupied by women, children and people with disabilities. To ensure the refugee shelters are habitable our teams will take on a range of activities such as installing insulation and drywall to keep the buildings warmer, installing windows to provide watertight shelters that are protected from the elements, and constructing water, sanitation and hygiene (WASH) facilities. We will also seek additional scopes of work to improve the quality of life for refugees.
Where we work
Awards
4 star charity 2019
Charity Navigator - 6 years in a row
Top-Rated Non-profit 2018
GreatNonProfits
Top-Rated 2017
Charity Watch
Top-Ranked 2019
GlobalGiving
Affiliations & memberships
InterAction - Member 2008
AFP (Association of Fundraising Professionals) 2011
Association of Fundraising Professionals (Young Professional) 2018
National Voluntary Organizations Active in Disaster (NVOAD) 2010
External reviews

Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of victims of disasters assisted by organization
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
Our 2020 and 2021 results were severely impacted by the pandemic as we shut down operations around the world for 6 months and have been slowly restarting our operations around the world.
Total number of volunteer hours contributed to the organization
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
Volunteer days committed to organization.
Number of schools built
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Number of volunteers
This metric is no longer tracked.Totals By Year
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
This is the total unique volunteers, per year, that have come out to volunteer on one of our programs
Number of children who have returned to school
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
As we build safe and resilient schools, this denotes the number of students who have returned, post completion of the school campus
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
We aim to respond in communities struck by natural disasters both effectively and efficiently, based on the unique recovery needs of that community. We shape our goals around the needs of the communities where we work, rebuilding safe, resilient schools, homes and other community infrastructure.
What are the organization's key strategies for making this happen?
We take a variety of steps, and actively work to develop strategies, to make sure the work we do is impactful and resilient:
-We create an extremely productive and fulfilling experience for volunteers, giving us an ample supply of satisfied volunteers for future projects
- We draw all of our staff from our pool of volunteer alumni so that we have a knowledgeable and dedicated management group
-We encourage knowledge sharing and the development of operational best practices at all levels (from volunteers to management)
- We develop and integrate construction Standard Operating Procedures that help us make sure we are using resilient building materials and consistently effective methods on all projects
- By living within the affected community, and deploying large teams of volunteers directly engaged on a daily basis, we become known and trusted within the community
- We have an open and creative approach to partnering with other organizations by using our flexibility to fill gaps that might exist in other organizations' plans
- We are willing to respond to events anywhere in the world and take advantage of the high profile of major disaster events to capture both volunteer and donor interest
- We are transparent and tangible with proven success; giving faith to our donors who support our organization and faith to our extensive team of current and future volunteers.
What are the organization's capabilities for doing this?
-We Are All About Creative Problem Solving.
-We Focus on the Greatest Need.
-While there are almost always multiple communities heavily impacted by a natural disaster, the bulk of the relief efforts are usually focused in limited areas–often driven by media coverage. We, however, are deeply committed to seeking out the most under-served communities which are usually outside of the public eye. As a result, we are often the only organization serving in those communities where damage is as great as–or greater than–more publicized locations.
-We Collaborate with Local, National, and International Partners.
-All Hands and Hearts is committed to rebuilding the communities that we serve in the smartest way possible, which means that:
All Hands and Hearts doesn't just respond to the initial damage sustained from a natural disaster, we stay to help communities recover and rebuild. And while other organizations rush to scale, we practice perseverance. As such, we keep our eye on the long term.
What have they accomplished so far and what's next?
We have successfully operated 119 disaster programs to date with the help of over 61,000 volunteers. This has positively impacted more than 1.2 million lives internationally! We are eager to continue helping disaster-stricken communities and to see these impact numbers reach new heights.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
While everyone is impacted and has a story to tell after a disaster, we prioritize serving those least able to recover on their own due to the existence of physical or socio-economic vulnerabilities. These are often the populations most heavily impacted by disaster-caused damage, yet have the least access to resources needed for safety, security, and health during the recovery process, and for reaching recovery itself. Factors we consider include, but are not limited to, chronic illness or disability, advanced age, belonging to a marginalized group, and status as low-income.
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How is your organization using feedback from the people you serve?
To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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What significant change resulted from feedback?
While in Puerto Rico responding to Hurricane Maria, we found that a major need was resealing cement homes that cracked during the hurricane, leading to leaks. We developed a new scope of work, for AHAH, using a special sealant to seal the cement roofs on the island. After completing a few dozen homes, we received feedback that the roofs were still leaking, which prompted us to dedicate staff members to look into and identify what was happening. Once we identified the problem, we fixed the homes that were still leaking, updated our operational procedures, and implemented a quality assurance process. This was successful in preventing future leaks and has since been implemented on additional programs to ensure we’re providing the best support possible to disaster affected communities.
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to get honest feedback from the people we serve
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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All Hands and Hearts
Board of directorsas of 02/10/2023
Mr. Mike Pehl
Guidepost Growth Equity
Term: 2005 -
Petra Nemcova
All Hands and Hearts - Smart Response
Term: 2017 -
Eric Friedfeld-Gebaide
Managing Director, Innovation Advisors
Stefanie Chang
Manager, Deloitte & Touche LLP
Petra Nemcova
Co-founder and Vice Chair, All Hands and Hearts
Kathleen Kelley
Founder/CEO, Queen Anne's Gate Capital
Ian D’Arcy
Chairman, Tynan D’Arcy
Adam Haber
Principal, ScanlanKemperBard
Carlos Muriel Gaxiola
Independent Board Member
Tina Lindstrom
Partner, FNY Partners
Gretchen McGill
VP Construction, The Davis Companies
Mike Pehl
Board Chair, Managing Partner, Guidepost Growth Equity
Mike Shaklik
Partner, Ernst & Young LLP
Laura Winthrop
Executive VP & COO, U.S.-Japan Council
Diane Banks
Assistant Professor of Biological Sciences, Bronx Community College
Adler Bernard
Product Owner - Global Technology, JPMorgan Chase & Co.
Oliver Dachsel
Managing Director, Jefferies
Chloe Forman
Ex-Officio Board Member, Global Response Manager, All Hands and Hearts
Nick Shapiro
Founder & CEO, 10th Avenue Consulting
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
Equity strategies
Last updated: 09/28/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.