OPERATION SUPPORT OUR TROOPS-AMERICA INC

Supporting our military members at home and away.

aka OSOT-America   |   Naperville, IL   |  www.osotAmerica.org

Mission

Our mission is to support the morale and well being of American forces by providing comfort, resources and education to them and their families both while they are deployed in harm’s way and after their return. We accomplish this by providing a link between the citizens and military personnel so that everyone has the opportunity to express their support. This allows us to send comfort packages of items that are not readily available to our troops in their deployed locations, along with personal letters, cards and notes of support from the community at large. We are also dedicated to supporting our veterans and families of fallen through our programs that offer hope and healing as well as facilitate awareness in the community as to their needs.

Ruling year info

2006

Executive Director

Mr. Scott Maxson

Main address

1807 S. Washington Suite 110 #359

Naperville, IL 60565 USA

Show more contact info

Formerly known as

Operation Support our Troops

EIN

20-4275756

NTEE code info

Military/Veterans' Organizations (W30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2019, 2018 and 2017.
Register now

Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Operation Support Our Troops-America is a grassroots, member and volunteer-driven organization whose mission is to support active-duty military service members, veterans, and their families so they never feel forgotten while sacrificing or after serving our country. We provide large 25-pound comfort and care packages containing hygiene kits, food items, and letters to active-duty service members deployed in harm's way around the world. We provide financial assistance grants to veterans experiencing financial hardship or crisis so they receive a hand up not a handout. We provide free G.I. Yoga classes led by certified instructors to veterans and their families free of charge to teach methods of stress management that can also help with PTSD and TBI. And through our Leap of Faith program, we provide a 3-day healing session led by a clinical psychologist, nutritional and spiritual experts so that families learn to view grief differently and embrace their "new normal".

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Comfort and Care Package Program

Ships packages of comfort items not readily available to troops during deployment. The program to date has shipped over two million pounds of items.

Population(s) Served
Adults

Leap of Faith is a three day seminar for families of fallen service members that teaches new ways to approach grief and loss. Addressing the individual's entire being the seminar teaches and promotes tools that the individual can utilize to live life fully in the midst of their devastating loss. The seminar includes experiences that help to discover emotions that have been shut down throughout the grieving process.

Population(s) Served
Adults

Within a safe community of fellow veterans and their family members, veterans learn yoga practices to release stress, sleep better, ease aches and pains, lower blood pressure, increase strength, flexibility, balance and focus, and develop tools to help manage the symptoms of Post Traumatic Stress and Traumatic Brain Injury.

Population(s) Served
Veterans
Families

Our Veterans Assistance Program provides stop-gap measure funding to veterans and their families in need. The goal is to provide assistance in the recovery or education process allowing a veteran to move forward in their life.

Population(s) Served
Veterans

Where we work

Accreditations

Great Non Profits-Top Rated 2019

Great Non Profits Top Rated 2020

Awards

Non Profit of the Year 2018

Chamber 630

Affiliations & memberships

Charity Navigator, 4 Star 2020

Charity Navigator 4 Star rating 2021

Number of veterans provided financial assistance due to a financial crisis.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Families, Military personnel

Related Program

Veterans Assistance Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The Veterans Assistance Program provides financial grants to veterans in need across the United States. This is the number of veteran families helped by OSOT-America

Total number of organization members

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This number reflects the number of active members in our organization, to be considered active the member must participate in activities for a minimum of 10 hours per year.

Number of external speaking requests for members of the organization

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

We received requests to speak at a variety of organizations, at times to raise awareness of our organization and others as a recipient of a fundraising effort.

Number of comfort and care packages shipped.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Military personnel

Related Program

Comfort and Care Package Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

We send food and personal care items to troops deployed in harms way. This ranges from toothpaste/toothbrushes to peanut butter and jelly. All items in our packages are usable by the troops.

Pounds of goods donated for including in our comfort and care packages.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Military personnel

Related Program

Comfort and Care Package Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Items donated to be put in our comfort and care packages, these are both personal care items and food.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

It is our vision that every member of our military community will know that their service is valued by America. Through our programs, each and every citizen has the opportunity to serve those who serve us and defend our freedom. By engaging the average citizen in active levels of support, the community remains more aware of concerned about the needs of our military, military families and veterans.

Our Comfort and Care package program has been in existence since 2003 and has shipped over two million pounds of comfort items to deployed troops, serving over a half-million service members. The majority of items shipped come from collections done throughout the community. The vision of this program is to keep it personal to all citizens when we have America's military serving in harm's way. In other words, anyone can and should be willing and able to send a care package to a service member. Leap of Faith provides hope and healing for families of fallen service members. This three-day seminar teaches new ways of understanding the grieving process along with comprehensive strategies for healing and living fully. Our Veterans Services Programs include reintegration support through employment networking, support for alternative treatments for post-traumatic stress, and financial resources for veterans in crisis. G.I. Yoga is a safe community of fellow veterans and their family members, where they are able to learn practices to release stress, sleep better, and ease aches and pains. Yoga is shown to be effective in lowering blood pressure, increase strength, and flexibility. These tools also help veterans to manage symptoms of post-traumatic stress (PTS) and traumatic brain injury (TBI).

Operation Support our Troops America began, and continues today to be a volunteer driven organization. Over 500 volunteers donated well in excess of 15,000 volunteer hours per year to accomplish our mission. This dedicated team of average citizens and their tireless efforts are what keeps our overhead low providing for .90 out of every dollar going directly to the programs of Operation Support our Troops. Strategically seeking out and securing the commitment of board members, advisers and subject matter experts has ensured that we stay true to our mission and utilize non profit best practices and good governance.

As we shift our efforts from supporting our service members while they are deployed, and refocus on the veteran as she/he reintegrates into a full and productive post military life, we are acutely aware of the struggles they face. Our goal in this space is to make a concrete and measurable difference through mentoring and coaching services to the veteran. This program is in the initial stages of development but the vision and way forward is clear and will be the focus of our efforts.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Paper surveys, Case management notes, Community meetings/Town halls, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

OPERATION SUPPORT OUR TROOPS-AMERICA INC
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

OPERATION SUPPORT OUR TROOPS-AMERICA INC

Board of directors
as of 4/20/2021
SOURCE: Self-reported by organization
Board chair

Alan Salter

Bill Kohnke

OSOT-America

Alice Leong

OSOT-America

Justin Smitherman

OSOT-America

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 10/21/2020

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Decline to state
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data