FLAGLER COUNTY FREE CLINIC INC

For People, Not For Profit

Bunnell, FL   |  flaglercountyfreeclinic.com

Mission

The mission of the Flagler County Free Clinic is to provide high-quality, free medical and dental care to the medically uninsured, low income members of our community regardless of religious, racial or sexual identify. The clinic provides primary care and a medical home for citizens that if it were not for the clinic would not have access to medical and dental care. Most of our patients suffer from long-term, chronic conditions including diabetes, hypertension, lung disorders, seizure disorders, and many other serious conditions. Labs, imaging, and other diagnostic tests are provided free of charge by our local hospital. The Flagler County Free Clinic is a 501C non-profit organization.

Ruling year info

2013

Executive Director

Mrs. Terri Belletto

Main address

PO Box 863 703 East Moody Blvd.

Bunnell, FL 32110 USA

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EIN

20-5036975

NTEE code info

Ambulatory Health Center, Community Clinic (E32)

Single Organization Support (A11)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Family Medical Practice-Free Clinic

We primarily treat individuals with common health ailments such as high blood pressure, heart disease, and high cholesterol. Individuals must meet 200% of the poverty level in income with no health insurance. We offer multiple specialty care areas, such as diabetic, mental, and dental.

Population(s) Served
Economically disadvantaged people
People with diseases and illnesses

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

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Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The mission of the Flagler County Free Clinic (FCFC) is to provide high quality, free medical and dental care to our communities medically uninsured, low income citizens. Established in 2005, the clinic has continued to expand services by the addition of multiple volunteer providers including many specialists. The specialists currently available at FCFC include neurology, podiatry, oncology, ophthalmology, orthopedics, and diabetes.
Our team is hopeful that someday there will be no need for free clinics in America, but for now free clinics are the safety net for uninsured low income citizens. Many people who cannot afford medical insurance or to pay privately for medical care suffer with many chronic illnesses, that as time passes only get worse and cause many more medical issues. Flagler County's percentage of medically uninsured individuals exceeds the national average. Healthcare is very expensive, and people who can't afford preventive care MAY wind up in the hospital emergency room, for example, in a diabetic coma, and then incurring a significant financial hardship. Or they may not go to the hospital at all, therefore risking their life. We aim to treat these patients preventively and keep their medical conditions under control so they do not develop into more critical illnesses. These problems create financial hardship for families and a poor quality of life. One of the goals of FCFC is to assist patients in reaching an optimal level of health through regular medical care, the development of healthy habits, and access to needed medication. Despite the pandemic, we aim to continue our outreach and partnerships, while continuing to provide quality medical care and maintain the necessary volume of patient visits based on the need of the community.

1.) The development of a Speakers Bureau to increase community awareness of the services that FCFC provides, recruit additional volunteers, and to continue to grow and expand our donor base.
2.) Achieving Patient Centered Medical Home certification-This certification will allow the clinic to expand patients served by the addition of individuals who are underinsured or uninsured but with income that does not fit the clinics current requirement.
3.) The update and expansion of our current dental program.
4.) Partnership with our local Habitat for Humanity in the development of a community garden to introduce healthy eating.
5.) Partnership with Community Cares Network, a department of our local hospital, that provides support to uninsured individuals that have had three or more hospital or emergency department encounters in a twelve month period.
6.) Partner with our county Human Services which will find specialized health care providers when we do not have the specialty provider at out clinic.
7.) Provide social networking via our website www.flaglercountyfreeclinic.com and our facebook page.
8.) Serve on community committees that address many social problems including the availability of mental health services and homelessness.
9.) Partner with Impower to provide mental health counseling.
10.) Partner with Northeast Florida Community Action Agency for patients having difficulty with employment, utility bills, rent/mortgage assistance.
11.) Patient Assistance Program for all insulin dependent diabetic patients.

The clinic’s Executive Director has been with the clinic for many years and has extensive experience working with other non-profit organizations that utilize volunteers. The Flagler County Free Clinic is able to continue to provide these important services thanks to the efforts of about one hundred volunteers, four staff members, dedicated community partnerships, board of directors, private sector donors, fund-raising events, grants and a dedicated board of directors.

Because of the Covid-19 pandemic the clinic had no fund raising events in 2020 and may not be able to hold any during 2021. However, our team worked together to reach out to our community and ask our donors to help make up for the funds that we would be lacking. Our community responded and we exceeded our original 2020 revenue projections, resulting in one of the best financial years that we have had in our seventeen year history.
Our team also spent time researching and applying for grants and were successful in securing additional funds. We also applied and received a paycheck protection program loan that enabled us to continue to pay our small staff or four individuals. Staff researched best practices to ensure that the clinic limited risks and kept our environment as safe as possible for everyone. New processes were implemented and adjusted such as the wearing of masks, interviewing each patient for COVID symptoms, temperatures taken, sanitizer used throughout on a daily basis. Desks were distanced. Our volunteer nurses cleaned and sanitized the exam rooms after each patient encounter.
We saw a significant increase in the number of new patients as so many individuals lost their job, income, and medical insurance. We used this opportunity to do what we could to assist those in our community that were struggling and we made the process as easy and seamless as possible. All protocols were practiced consistently and the clinic has remained open throughout the pandemic. As a result, we were approved to be a provider of free COVID-19 vaccinations. In lieu of in-person fundraisers, we increased our mailings and radio spots. We implemented and utilized telehealth appointments for many of our medical and mental health appointments. Board meetings were likewise done via zoom video communication.
We will continue to utilize video chat/zoom for patient appointments and meetings when necessary, much of the time, as this pandemic continues. COVID protocols (wearing of masks, sanitizing, etc.) will continue.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Any individual who does not have health insurance and whose income is at or below the 200% poverty level. Many are individuals who hear about the clinic through word of mouth or via the internet. We also work with patients referred to us from our local hospital which has identified them as presenting to the ER more than 3 times in the past year.

  • How is your organization collecting feedback from the people you serve?

    Paper surveys,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Improved telecommunication by sending text messages to remind patients of appointments, availability of COVID-19 vaccination, and extended open season for the ACA.

  • With whom is the organization sharing feedback?

    Our staff, Our board,

  • How has asking for feedback from the people you serve changed your relationship?

    It helps us to identify weakness in our processes, and let's us know where our successes are. Rather than have all walk-in appointments, we inow make appointments for all medical visits, and medical records are now maintained in our electronic medical records system, ATHENA.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

FLAGLER COUNTY FREE CLINIC INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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FLAGLER COUNTY FREE CLINIC INC

Board of directors
as of 10/18/2021
SOURCE: Self-reported by organization
Board chair

Mrs. Peggy Hengeveld

Don Alfonso

Ardent Family Practice

Michaelyn Milidantri

Sharon Atack

Mark Kilman, MD

Advent Health

Shrinivas Waingankar, MD

Marjory Manske

Jane Walter, PO

Mark Rathbun, CFO

Advent Health

Laura Liggett

Chiamaka Iheme, MD

Advent Health

Helen Vanherhyden

Organizational demographics

SOURCE: Self-reported; last updated 6/23/2021,

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

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Race & ethnicity

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Gender identity

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Sexual orientation

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Disability

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