NEW LONDON HOMELESS HOSPITALITY CENTER INC
Programs and results
What we aim to solve
Homelessness is complicated in part because it is not just one thing. There are various types of homelessness — some can, with enough resources, be reduced dramatically and other forms of homelessness will continue as long as we have people living in poverty. Where we still have much work to do, is in developing effective supports for the great number of people who experience short-term homelessness. This cycle of homelessness will not end until we as a nation eliminate poverty or provide comprehensive financial supports for people with very limited income.
We should, of course, work on ending poverty. But while we wait for larger changes in the way our society is structured, we must address the needs of people who fall into homelessness. We can, at the very least, make homelessness a short-term disruption rather than the start of a downward spiral.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Emergency Shelter
We provide short-term shelter to any adult seeking it. Shelter is the base from which other services are provided. We provide a place of hospitality and welcome.
Rapid Rehousing
We work with shelter guests, local landlords and other agencies to return people as quickly as possible to permanent housing. Research shows -- and our experience bears it out -- that people can best tackle the issues that led to their homelessness from the comfort and privacy of their own home.
Respite Care
Our seven-bed respite center provides shelter and support for people with chronic or acute healthcare issues. They range from broken bones to pneumonia to cancer.
Diversion Program
Whenever possible, we work to ensure that individuals experiencing homelessness are diverted from shelter. Program staff help identify alternate programs our housing, so that a shelter stay can be avoided.
Where we work
External reviews

Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Our goals are to provide a place of hospitality and shelter for adults experiencing homelessness in Southeastern CT. We also want to ensure that shelter stays are as brief as possible, and that our guests are rehoused in under 30 days. We want to help people address the underlying causes of homelessness (poverty, addiction issues, mental health issues, etc.), so that the individuals we serve can escape homelessness and remain permanently housed. Where possible, we want to help individuals find alternatives to entering the shelter, but utilizing diversionary services to connect individuals with programs to address underlying issues, or identify family, or friends with whom they can stay.
What are the organization's key strategies for making this happen?
-Diverting individuals from shelter when possible by helping individuals find an alternative to entering shelter (staying with family, finding a sober house, entering a treatment program).
-Offering emergency shelter services to those who cannot be diverted. Offering hospitality and hope to adults experiencing homelessness in southeastern Connecticut.
-Providing one-on-one supports needed to help people address the underlying issues that led to their homelessness
-Offering practical supports, such as employment assistance, transportation, prescription co-pays, work clothes, replacement ID's, etc...
-Helping individuals locate affordable, rental housing. Assisting guests with first month's rent and security deposit.
-Owning and maintaining properties that allow us to provide affordable rental units.
-Providing a 7 bed respite center where guests with chronic or acute medical needs can recuperate.
-During the winter months, offering a warming center where individuals experiencing homelessness can find a warm, safe place to sleep even when our shelter is full.
What are the organization's capabilities for doing this?
-Well-trained and compassionate staff members who provide trauma informed services to guests.
-We have a 40 bed shelter and 7 bed respite area located at 730 State Pier Rd. in New London. In 2019, we opened our expanded Help Center and improved respite area.
-We connect with community partners, so that services are not duplicated.
What have they accomplished so far and what's next?
The roots of the New London Homeless Hospitality Center date back to 2006, when 2 homeless men died from the harsh winter conditions after New London eliminated its social service department. Community leaders came together and formed the Homeless Hospitality Center to provide emergency shelter for adults in New London County. Prior to 2013, HHC operated in temporary quarters in downtown New London. In 2013, HHC moved to its current location at 730 State Pier Rd. in New London, CT. In June of 2019, we opened our expanded Help Center and an improved Respite Center. We continue to focus our efforts on our diversion efforts (finding alternatives to shelter for those who are homeless, such as staying with family or friends or going to a sober house) and our rapid rehousing efforts (making sure that guests find permanent housing as quickly as possible). For those who do come into shelter, our goal is to have those individuals rehoused as quickly as possible.
We work with dozens of community partners to make sure that our guests are receiving the full extent of services and help they need without duplicating services in the community.
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
NEW LONDON HOMELESS HOSPITALITY CENTER INC
Board of directorsas of 11/15/2019
Matthew Barrett
Connecticut Association of Healthcare Facilities
Term: 2018 -
Steven Crook
General Woodcraft, Inc.
Mary Lenzini
VNA of SE CT
Tom Clark
Clark Instruments
Marc Ekcstrand
Temple Eman-El
Sandy Greenhouse, MD
Gales Ferry Medical Group
Susan Hermanson
Volunteer at NLHHC
Kimberly Turner-Haugabook
Leeway, Inc.
LeeAnn Page
United Children and Family Services
Tom McConnell
Volunteer at NLHHC
Kent Sistare