PLATINUM2024

HAVEN FOR HOPE OF BEXAR COUNTY

Where homelessness ends and healing begins.

aka Haven for Hope   |   San Antonio, TX   |  www.havenforhope.org

Mission

The Haven for Hope mission is to offer a place of hope and new beginnings. We do this by providing, coordinating and delivering an efficient system of care for people experiencing homelessness in San Antonio.

Ruling year info

2007

President and CEO

Ms. Kim Jefferies

Main address

1 Haven for Hope Way

San Antonio, TX 78207 USA

Show more contact info

EIN

20-8075412

NTEE code info

Human Service Organizations (P20)

Temporary Shelter For the Homeless (L41)

Temporary Shelter For the Homeless (L41)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2023, 2022 and 2021.
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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

In order to address the individual needs of people experiencing homelessness, Haven collaborates with 76 partner organizations to provide hundreds of comprehensive services such as housing, employment services, education, job training, counseling, life skills, legal services, childcare, health care (medical, dental, vision, mental), animal kennel for clients with pets, barber shop, a mail room, fitness center, and many other services to our clients on a 22 acre one-stop campus. More than 1,600 men, women, and families are served daily. At Haven for Hope care involves not only helping individuals “recover” from homelessness by gaining housing, but also by working with individuals to identify and support their own steps towards recovery. These conditions range from poverty, mental health, substance abuse, trauma, or other challenges. Services are chosen based on self-directed and person-centered plans that provide linkages to life and resources in the community.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Assistance to People Experiencing Homelessness

Haven for Hope’s services reach far beyond those of a standard homeless shelter. Providing food, clothing, and shelter is only a fraction of what can be done to help those experiencing homelessness. While these basic necessities play a large role in providing immediate relief, they are not long-term solutions. Therefore, in order to address the individual needs of people experiencing homelessness, Haven collaborates with approximately 75 partner organizations to provide hundreds of comprehensive services such as housing assistance, case management, employment services, and more. Our goal is to provide individuals with the tools necessary to move towards self-sufficiency and independent living in permanent housing.

Population(s) Served
Homeless people

Where we work

Awards

National Community Partnership Award 2011

Mutual of America Foundation

Best Company for Women Leadership Opportunities 2023

San Antonio Express News Readers' Choice

Best Company that Values Work-Life Balance 2023

San Antonio Express News Readers' Choice

Best Company with Great Benefits 2023

San Antonio Express News Readers' Choice

Best Company with the Best Culture 2023

San Antonio Express News Readers' Choice

Best Company with the Best Professional Development Opportunities 2023

San Antonio Express News Readers' Choice

Best Female CEO 2023

San Antonio Express News Readers' Choice

Public Relations Champions of the Year 2023

Public Relations Society of America San Antonio Chapter Del Oro Awards

Nonprofit and Corporate Philanthropy Awards 2022

San Antonio Business Journal

Selfless Service During the Winter Storm 2021

Bexar County Sheriff's Office

La Plata Award of Excellence: Holiday Appeal and Big Give 2022

Public Relations Society of America San Antonio Chapter Del Oro Awards

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Total number of clients served

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Total number of clients who transitioned to a better living situation.

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Total number of job placements.

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of homeless participants engaged in housing services

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Total number of clients placed into permanent housing.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

To help individuals and families experiencing homelessness to find income and housing through comprehensive transformational services.

FIVE TENETS OF MEMBER ENGAGEMENT WITH HAVEN FOR HOPE

STRIVING FOR RECOVERY AND HEALING
Health and wellness (mental, physical, spiritual) are center and forefront for people at Haven for Hope who are striving to reach their full potential and live a self-directed life. Every person engaged in services with Haven for Hope has the strength to heal from the past and overcome the obstacles keeping them from a full, healthy life in the community.

PURSUING SUSTAINABLE INCOME
Sustainable income is essential in supporting permanent housing and all the household expenses a Graduate will incur when they leave Haven for Hope. For some, their income pursuit will be employment. For others, the primary income source will be social security. Some may receive income from both social security and part-time employment.

ENGAGED IN A HOME PLAN
Taking steps toward permanent housing is key difference in expectation between Haven for Hope and traditional shelter services. Haven's focus is on both meeting basic emergency needs and guiding Members toward through a plan toward stable and sustainable housing. Some examples of housing include market rate apartments, subsidized apartments, permanent supportive housing, group/multi-person housing, family re-integration, home ownership and permanent residential care. Members are expected to engage in the following:
 Readiness or clear interest in taking steps toward housing, and,
 Active engagement with the H4H Housing Team toward sustainable permanent housing.

IMPROVING FINANCIAL LITERACY
Financial literacy is the ability to make smart and informed decisions regarding money, a skill that is essential to maintain a home and create a plan to pay household expenses. Every Member is expected to engage in literacy lessons as a critical skill needed to break the cycle of poverty. At Haven for Hope, focus on these skills includes:
 Addressing the values that play a key role in making financial decisions
 Understanding how to differentiate between needs and wants
 Looking at issues that are unique to low-income households (i.e. impact of opening a savings account on public assistance)
 Applying learned skills to their own household budgets in classroom time
 Working to improve money management, household budgeting, saving money, paying off debt and credit scores

BUILDING HEALTHY COMMUNITIES
Community provides the needed relationships and resources (social capital) that sustain an independent and interdependent future. Every Member is expected to engage in service offerings that will build a healthy community at Haven and also in their new home and neighborhood. At Haven for Hope, these are the modalities utilized with and among those served at Haven to prepare for (re)integration within the San Antonio Community at-large:
 Shared Living Responsibilities
 Independent Living/Life Skills
 Faith Home Connections
 Volunteer Opportunities
 Relationships and Resources

It would be nearly impossible as well as inefficient for one organization to provide all of the direct services that are needed by individuals and families experiencing homelessness to achieve long-term self-sufficiency. With a common goal in mind, Haven for Hope and our Partner organizations provide a comprehensive constellation of services to meet the needs of our residents.

In FY23 Haven for Hope had the following results:

-9,457individual clients served. This includes 491 Veterans and 1,085 Children.
-51 days is the average length of stay on our South Campus and 122 days is the average length of stay on our North Campus.
-An average of 1,700 clients served per day.
-92% housing retention after one year.
-610 unemployed clients placed in jobs in 2023.
-85% of San Antonio's homeless population is served by Haven.
-Hundreds of cities have visited the campus from various states in search of best practices. We openly share lessons learned with other agencies in order to potentially impact homelessness across the country.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

Financials

HAVEN FOR HOPE OF BEXAR COUNTY
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

HAVEN FOR HOPE OF BEXAR COUNTY

Board of directors
as of 03/12/2024
SOURCE: Self-reported by organization
Board chair

Barbara Gentry

Senior Vice President, Community Affairs at USAA (Retired)

Term: 2010 -

Bill Greehey

Haven for Hope Founder

Maj. Gen Alfredo Valenzuela

Retired- U.S. Army

Barbara B. Gentry

Retired, USAA Foundation

Cathy Amato

Owner, Subway; Embers Woodfire Grill & Bar

Eric Fisher

Corporate Vice President Wholesale Marketing & International Commercial Operations Valero Energy Corporation

Lavonne Garrison

Senior Vice President, Certified Wealth Strategist CWS® Frost – Banking, Investments, Insurance

Kirk Haggard

Chief Audit Executive Audit Services, USAA

Denny Ware

D&R West, LLC

David Bohne

Chief Executive Officer, Broadway Bank

Sam Dawson

Chief Executive Officer, Pape-Dawson Engineers, Inc.

Carson Landsgard

Senior Vice President of Supply Chain & Logistics, HEB

Kim Rucker

Former Executive Vice President, General Counsel & Secretary of Andeavor (fka Tesoro Corp.)

Jack Spector

President of Hixon Properties Incorporated

Dale Tremblay

Executive Chairman, C.H. Guenther & Son, LLC.

Cris Daskevich

Chief Executive Officer, The Children's Hospital of San Antonio, VP of Maternal Services, Christus Health

Troy Dahman

Business Development Officer and Human Resources Manager, Brightstar Care of San Antonio

Carla Brozovich

Community Member

Mary Rose Brown

Executive Vice President & Chief Administrative Officer, NuStar Energy L.P.

Brett Seybold

Senior Vice President, Corporate Treasurer and Chief Transformation Officer, USAA

Gardner Peavy

Managing Director, CBRE

Organizational demographics

SOURCE: Self-reported; last updated 3/4/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data