SILVER2024

HOPE Helps, Inc.

Oviedo, FL   |  www.hopehelps.org

Mission

HOPE's mission is to prevent and reduce hunger and homelessness in Central Florida by equipping individuals and families to become self-sufficient through Housing, Outreach, Prevention, and Education.

Ruling year info

2007

President / CEO

Mrs. Joan Faulkner

Director of Administration

Diane Isla

Main address

812 Eyrie Drive

Oviedo, FL 32765 USA

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Formerly known as

HOPE Foundation for the Homeless, Inc.

EIN

20-8490916

NTEE code info

Emergency Assistance (Food, Clothing, Cash) (P60)

Housing Expense Reduction Support, Rent Assistance (L82)

Raising & Fund Distribution (Sun)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Resource Center

HOPE's Resource Center offers assistance to families and individuals in need by offering 1:1 personalized case mgmt and action plans that help bring the clients to self-sufficiency. Clients receive financial assistance (rent / utility), budget counseling, vouchers for HOPE’s Thrift Store, for clothing and houseware items.  HOPE also provides emergency choice food pantry and referrals to other Social Service Agency Providers in the community that offer services that HOPE does not. HOPE also assists with applying for medicaid, and Food Stamp application through ACCESS Florida.     HOPE's overall goal is to "keep families in their homes"..and in 2023, 95% of those who received financial assistance remained in their homes, and and touched the lives of over 3,800 individuals through HOPE's services.   Annually, 3 Masters students from local colleges support the program for a year of internship assisting in the Resource Center.

Population(s) Served
Economically disadvantaged people
Unemployed people

HOPE’s choice Food Pantry provides non-perishable food, produce (fresh fruits and vegetables), meat, and fresh bread to local families in crisis at no charge. The Food Pantry and other food outreach programs are supported by faith groups, schools, businesses, civic groups, and many others who organize food drives and donate throughout the year.  HOPE also purchases from Second Harvest at a reduced rate.  The Food Pantry is unique in that clients have a "choice pantry" to choose items they will eat, therefore avoiding waste. All clients are guided by a volunteer shepherd/guide. 
The goals of the Food Pantry include preventing hunger in Seminole County by meeting the basic food needs of its clients, helping them obtain access to more stable food sources, and starting them on the path to self-sufficiency through referral into HOPE's Resource Center.   HOPE is currently serving between 200-250 households (unduplicated) per week.

Population(s) Served
Economically disadvantaged people
Seniors

The Kids of HOPE program alleviates hunger and provides food for disadvantaged children while on 13 school breaks throughout the year. The Federal Free/Reduced School Lunch Program provides economically challenged children with healthy lunches during the school year. Unfortunately, during school breaks, many of these families cannot afford to fill that gap.  When families come to HOPE to pick up their children’s week of food, which includes fresh fruit and easy open items for children who may be home alone while their parents work, parents have the opportunity to meet with a case manager to discuss their personal situation and make a plan to get back on their feet. Additionally the Kids of HOPE Back to School Bash a child receives school supplies and everything a child needs to start their school year off right.  A budgeting class specifically geared toward preparing for the new school year is provided by HOPE's Resource Center Financial Literacy Team.

Population(s) Served
Economically disadvantaged people

Christmas in the City is a celebration where people of all faiths come together to eat, celebrate, collaborate, and share the spirit of Christmas. Christmas in the City pools resources and volunteers from throughout the community to meet the real needs of neighbors who need help making the Christmas season all that it should be. In 20, 500 volunteers share Christmas with over 300 families. Using HOPE's choice model, families are guided by a shepherd/guide and given the choice of items for Christmas they wouldn't have otherwise been able to afford, including socks/underwear, toys, supplemental school supplies, family portrait, holiday bag of groceries, books, gift cards and the encouragement and resources to ensure that they won't need the same help next year.  A budgeting class specifically geared toward preparing for the holiday is provided by HOPE's Resource Center Financial Literacy team.

Population(s) Served
Economically disadvantaged people
Families

HOPE’s Emergency Network Service (HENS) is a program that works to help community members (typically elderly or disabled) who have experienced some form of crisis or chronic situation that doesn't allow them to physically come to HOPE for resource services. The HENS network of volunteers delivers food weekly to clients who are unable to utilize the food pantry at HOPE because they are handicapped, disabled, elderly, or suffering a temporary short-term medical issue. They also handle emergency deliveries of food, household items, and other necessities as the need arises, and are able to be mobilized on short notice.  The volunteers of the HENS team are multi-talented, bringing to the table a large range of skills and interests, which can then be matched up with clients in need, with regular follow-up to Case Managers.

Population(s) Served
Seniors

Where we work

Accreditations

Association of Fundraising Professionals 2019

Awards

External assessments

Evaluated via the Impact Genome Project (2019)

Affiliations & memberships

Seminole County Chamber of Commerce 2013

Oviedo ~ Winter Springs Regional Chamber of Commerce 2013

Leadership Seminole 2013

AFP (Association of Fundraising Professionals) 2016

Leadership Seminole 2016

Leadership Seminole 2017

Oviedo ~ Winter Springs Regional Chamber of Commerce 2018

Second Harvest Food Bank 2019

Rollins College Philanthropy and Nonprofit Leadership Center 2019

Oviedo-Winter Springs Regional Chamber Best Non-Profit 2023

Awarded Best Agency by Second Harvest Food Bank 2020

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Total number of volunteer hours contributed to the organization

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Hundreds of volunteers assist in our thrift store, food pantry, resource center, administrative office and during special events.

Amount of financial assistance provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Unemployed people

Related Program

Resource Center

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Includes rent, shelter, utilities, transportation, vehicle repairs, grocery cards and emergency funds.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Unemployed people

Related Program

Resource Center

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This number represents individuals clients in crisis. Many clients came on a weekly basis leading to thousands of service touches a year.

Number of children who received free lunches during school breaks

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Economically disadvantaged people

Related Program

Kids of HOPE Enrichment Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Children on free/reduced meal programs at school are provided with a week of lunches for each of the 13 weeks of school breaks during the year.

Number of referrals to resources offered

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Homeless people

Related Program

Resource Center

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

HOPE provides Resource Assistance through referrals from area schools, local churches and HOPE's Food Pantry.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

HOPE's goal is to keep our clients in their homes by equipping individuals and families with the tools necessary to get them through their crisis by offering case management, financial assistance, access to additional resources, and ways to alleviate the financial burdens of food, school supplies, and Holidays through our choice food pantry and outreach events.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

HOPE Helps, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

HOPE Helps, Inc.

Board of directors
as of 08/07/2024
SOURCE: Self-reported by organization
Board co-chair

Ms. Kris Siegmundt

Self Employed Leadership Coach/Consultant

Term: 2024 - 2026


Board co-chair

Mr. David Duda

Retired, A. Duda and Sons

Term: 2024 - 2026

Joan Faulkner

President/CEO HOPE Helps, Inc.

Steve Chihos

Change Adoption Consultant, theBigRocks, LLC

Dave Kutlenios

Retired Solutions Engineer, Sprint

Scott Gibson

Assistant Store Manager, Publix

Sean Newman

Senior Vice President for Operations, Aon

Melissa Payne

Orlando Health Administrator, Allied Health & Support Services

Debi Williams

Director of Compliance, Charles Schwab & Co., Inc.

Marcnell Pierre

Principle Engineering Project Manager, Lockheed Martin

Karen Gibbons

Product Owner/Scrum Consultant

David Duda

Retired, A. Duda & Sons, Inc.

Cathy Perry

Director, Communications and Community Engagement, Oviedo Medical Center

Kris Siegmundt

Retired Software Engineer

Brian Tadros

Owner, Law Office of Brian D. Tadros, P.A.

Vivian Cook

Senior Manager Volunteer Services, AdventHealth

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 8/7/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

The organization's co-leader identifies as:

No data

Race & ethnicity

No data

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 08/07/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.