HOPE Helps, Inc.
Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Resource Center
HOPE's Resource Center offers assistance to families and individuals in need by offering 1:1 personalized case mgmt and action plans that help bring the clients to self-sufficiency. Clients receive financial assistance (rent / utility), budget counseling, vouchers for HOPE’s Thrift Store, for clothing and houseware items. HOPE also provides emergency choice food pantry and referrals to other Social Service Agency Providers in the community that offer services that HOPE does not. HOPE also assists with applying for medicaid, and Food Stamp application through ACCESS Florida. HOPE's overall goal is to "keep families in their homes"..and in 2023, 95% of those who received financial assistance remained in their homes, and and touched the lives of over 3,800 individuals through HOPE's services. Annually, 3 Masters students from local colleges support the program for a year of internship assisting in the Resource Center.
Food Pantry
HOPE’s choice Food Pantry provides non-perishable food, produce (fresh fruits and vegetables), meat, and fresh bread to local families in crisis at no charge. The Food Pantry and other food outreach programs are supported by faith groups, schools, businesses, civic groups, and many others who organize food drives and donate throughout the year. HOPE also purchases from Second Harvest at a reduced rate. The Food Pantry is unique in that clients have a "choice pantry" to choose items they will eat, therefore avoiding waste. All clients are guided by a volunteer shepherd/guide.
The goals of the Food Pantry include preventing hunger in Seminole County by meeting the basic food needs of its clients, helping them obtain access to more stable food sources, and starting them on the path to self-sufficiency through referral into HOPE's Resource Center. HOPE is currently serving between 200-250 households (unduplicated) per week.
Kids of HOPE Enrichment Program
The Kids of HOPE program alleviates hunger and provides food for disadvantaged children while on 13 school breaks throughout the year. The Federal Free/Reduced School Lunch Program provides economically challenged children with healthy lunches during the school year. Unfortunately, during school breaks, many of these families cannot afford to fill that gap. When families come to HOPE to pick up their children’s week of food, which includes fresh fruit and easy open items for children who may be home alone while their parents work, parents have the opportunity to meet with a case manager to discuss their personal situation and make a plan to get back on their feet. Additionally the Kids of HOPE Back to School Bash a child receives school supplies and everything a child needs to start their school year off right. A budgeting class specifically geared toward preparing for the new school year is provided by HOPE's Resource Center Financial Literacy Team.
Christmas in the City
Christmas in the City is a celebration where people of all faiths come together to eat, celebrate, collaborate, and share the spirit of Christmas. Christmas in the City pools resources and volunteers from throughout the community to meet the real needs of neighbors who need help making the Christmas season all that it should be. In 20, 500 volunteers share Christmas with over 300 families. Using HOPE's choice model, families are guided by a shepherd/guide and given the choice of items for Christmas they wouldn't have otherwise been able to afford, including socks/underwear, toys, supplemental school supplies, family portrait, holiday bag of groceries, books, gift cards and the encouragement and resources to ensure that they won't need the same help next year. A budgeting class specifically geared toward preparing for the holiday is provided by HOPE's Resource Center Financial Literacy team.
HENS- HOPE’s Emergency Network Service
HOPE’s Emergency Network Service (HENS) is a program that works to help community members (typically elderly or disabled) who have experienced some form of crisis or chronic situation that doesn't allow them to physically come to HOPE for resource services. The HENS network of volunteers delivers food weekly to clients who are unable to utilize the food pantry at HOPE because they are handicapped, disabled, elderly, or suffering a temporary short-term medical issue. They also handle emergency deliveries of food, household items, and other necessities as the need arises, and are able to be mobilized on short notice. The volunteers of the HENS team are multi-talented, bringing to the table a large range of skills and interests, which can then be matched up with clients in need, with regular follow-up to Case Managers.
Where we work
Accreditations
Association of Fundraising Professionals 2019
Awards
Affiliations & memberships
Seminole County Chamber of Commerce 2013
Oviedo ~ Winter Springs Regional Chamber of Commerce 2013
Leadership Seminole 2013
AFP (Association of Fundraising Professionals) 2016
Leadership Seminole 2016
Leadership Seminole 2017
Oviedo ~ Winter Springs Regional Chamber of Commerce 2018
Second Harvest Food Bank 2019
Rollins College Philanthropy and Nonprofit Leadership Center 2019
Oviedo-Winter Springs Regional Chamber Best Non-Profit 2023
Awarded Best Agency by Second Harvest Food Bank 2020
Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsTotal number of volunteer hours contributed to the organization
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
Hundreds of volunteers assist in our thrift store, food pantry, resource center, administrative office and during special events.
Amount of financial assistance provided
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people, Unemployed people
Related Program
Resource Center
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Includes rent, shelter, utilities, transportation, vehicle repairs, grocery cards and emergency funds.
Number of clients served
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people, Unemployed people
Related Program
Resource Center
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
This number represents individuals clients in crisis. Many clients came on a weekly basis leading to thousands of service touches a year.
Number of children who received free lunches during school breaks
This metric is no longer tracked.Totals By Year
Population(s) Served
Children and youth, Economically disadvantaged people
Related Program
Kids of HOPE Enrichment Program
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Children on free/reduced meal programs at school are provided with a week of lunches for each of the 13 weeks of school breaks during the year.
Number of referrals to resources offered
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people, Homeless people
Related Program
Resource Center
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
HOPE provides Resource Assistance through referrals from area schools, local churches and HOPE's Food Pantry.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
HOPE's goal is to keep our clients in their homes by equipping individuals and families with the tools necessary to get them through their crisis by offering case management, financial assistance, access to additional resources, and ways to alleviate the financial burdens of food, school supplies, and Holidays through our choice food pantry and outreach events.
What are the organization's key strategies for making this happen?
What are the organization's capabilities for doing this?
What have they accomplished so far and what's next?
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
HOPE Helps, Inc.
Board of directorsas of 08/07/2024
Ms. Kris Siegmundt
Self Employed Leadership Coach/Consultant
Term: 2024 - 2026
Mr. David Duda
Retired, A. Duda and Sons
Term: 2024 - 2026
Joan Faulkner
President/CEO HOPE Helps, Inc.
Steve Chihos
Change Adoption Consultant, theBigRocks, LLC
Dave Kutlenios
Retired Solutions Engineer, Sprint
Scott Gibson
Assistant Store Manager, Publix
Sean Newman
Senior Vice President for Operations, Aon
Melissa Payne
Orlando Health Administrator, Allied Health & Support Services
Debi Williams
Director of Compliance, Charles Schwab & Co., Inc.
Marcnell Pierre
Principle Engineering Project Manager, Lockheed Martin
Karen Gibbons
Product Owner/Scrum Consultant
David Duda
Retired, A. Duda & Sons, Inc.
Cathy Perry
Director, Communications and Community Engagement, Oviedo Medical Center
Kris Siegmundt
Retired Software Engineer
Brian Tadros
Owner, Law Office of Brian D. Tadros, P.A.
Vivian Cook
Senior Manager Volunteer Services, AdventHealth
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
The organization's co-leader identifies as:
No data
Race & ethnicity
No data
Gender identity
Transgender Identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 08/07/2024GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.