PLATINUM2024

PALMETTO ANIMAL ASSISTED LIFE SERVICES

aka PAALS   |   Columbia, SC   |  https://paals.org

Mission

PAALS is a 501(c)(3) charitable organization committed to enriching and empowering children and adults with physical disabilities and social needs by training service animals and providing animal assisted educational and recreational activities.
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Ruling year info

2007

Executive Director

Ms. Melissa Payne

Main address

221 N. Grampian Hills Rd.

Columbia, SC 29223 USA

Show more contact info

EIN

20-8666026

NTEE code info

Animal Training, Behavior (D61)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Fully trained service dogs provide invaluable assistance to a variety of individuals including children with autism, veterans with PTSD and individuals with mobility issues. The demand for these trained animals significantly out paces the supply. PAALS raises and trains as many service dogs as we can given our funding to help fill this demand. These well trained dogs are provided at no cost to the individuals who receive them. While service dogs are in training, they participate in a number of animal assisted education and intervention programs for veterans and children, such as PAALS Patriots and Summer PAALS Day Camps. In addition, there is a great lack of understanding in the general public about what service dogs provide their clients and about the Americans with Disabilities act in general. PAALS provides hundreds of presentations to civic, religious and social organizations each year as part of our education outreach.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Service Dog Training

PAALS is a charitable organization committed to enriching and empowering children and adults with physical disabilities and social needs by training service animals and providing animal assisted educational and educational and recreational activities.

Population(s) Served
Children and youth
Adults

PAALS provides various programs using our service dogs to help education and serve the general public. PAALS Patriots provides assistance for veterans with PTSD. Summer PAALS Camp, After School PAALS and Reading PAALS use service dogs in training to educate children about service dogs, disabilities and community service.

Population(s) Served
Children and youth
Veterans

Where we work

Affiliations & memberships

Assistance Dogs International (ADI) 2009

Assistance Dogs International 2017

Assistance Dogs International 2022

Animal Assisted Intervention International 2022

Member SC Access for Independence Network 2022

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of community events or trainings held and attendance

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth, People with disabilities

Related Program

Animal Assisted Intervention and Education

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Presentations made to civic, social, professional and religious organizations and community events. *The 2020-21 pandemic has temporarily limited our ability to do in-person presentations.

Number of applicants applying for service dogs

This metric is no longer tracked.
Totals By Year
Related Program

Service Dog Training

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Applications dipped slightly in 2019-20, but have significantly increased in 2021.

Number of volunteers

This metric is no longer tracked.
Totals By Year
Related Program

Service Dog Training

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of new donors

This metric is no longer tracked.
Totals By Year
Related Program

Service Dog Training

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Number of participans in AAE/AAI programs

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, People with disabilities

Related Program

Animal Assisted Intervention and Education

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

PAALS Patriots, summer PAALS Day Camp, After School PAALS, School PAALS and Reading PAALS. In 2020, the pandemic forced us to put all these in-person activities on temporary hold.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

1) Place as many service dogs with deserving individuals and families as our financial resources allow.
2) Provide Animal Assisted Education and Intervention programs to veterans and children using our service dogs in training
3) Educate the general public about service dogs and the Americans with Disabilities Act.

We train service dogs for people with disabilities at no charge to them. We also provide assistance dogs to facilities that serve people with disabilities.

We share information about our services and programs through a variety of social media, web and printed materials as well as earned media through press releases and partnerships with local media organizations. These same sources are our outreach for fundraising.

We ensure our standards are high by being an accredited member organization of both Assistance Dogs International and Animal Assisted Intervention International.

We have a dedicated training facility with three full time, paid trainers as well as hundreds of volunteers to assist with raising and training our dogs and performing our programs.

We have developed an excellent pipeline of puppies from good breeding lines through our active participation in an international service dog breeding co-op.

We work with a variety of separate non-profit and community organizations to provide animal-assisted therapeutic, recreational and educational activities. These include libraries, the SC Department of Corrections, the Veteran's Administration, and others.

We currently have:

A Columbia, S.C. training facility, which we own
Three full time trainers
Five other employees, including a development coordinator for fundraising and marketing/outreach, an operations manager, a part-time administrative assistant, and animal care coordinators.
Hundreds of volunteers
Partnership with the South Carolina Department of Corrections for Prison PAALS. This innovative program provides select inmates with service dog training apprenticeships in exchange for the inmates' help in training PAALS dogs basic obedience cues.
Partnerships with more than a dozen veterinarians to provide comprehensive reduced cost care for our dogs
Partnerships with other non-profit, government and community group to provide animal-assisted therapeutic, recreational and educational activities.

Dogs that we trained are currently working in special needs classrooms, physical therapy practices, the local children's hospital, mental health counseling services specializing in PTSD, long term care facilities, and one is employed by the SC Department of Corrections Office of Victims Services.
Each year, we raise approximately $400,000 to support our work and provide PAALS service dogs at no charge to qualified people with disabilities and to facilities that serve people with disabilities
We sponsor half a dozen animal assisted educational, therapeutic and recreational programs annually.
We own our facility in N.E. Columbia, SC.
We employ a staff or 8, including three full time dog trainers
We now have more than 300 volunteers.
Since 2007, we have placed more than 100 dogs in various service roles.



How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We take steps to ensure people feel comfortable being honest with us

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

PALMETTO ANIMAL ASSISTED LIFE SERVICES
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

PALMETTO ANIMAL ASSISTED LIFE SERVICES

Board of directors
as of 10/05/2024
SOURCE: Self-reported by organization
Board chair

Sheri Jordan

no affiliation

Term: 2023 - 2025

Sandra Gaines

no affiliation

Jennifer Rogers

PAALS

Candace Green

no affiliation

Sheri Jordan

no affiliation

Dave Bodiford

no affiliation

Margaret Power

BlueCross BlueShield of SC

Randy Bassinger, DVM

no affiliation

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 10/5/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 04/02/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.