PLATINUM2024

Age Well

Confident Aging Starts Here

aka Age Well   |   Colchester, VT   |  www.agewellvt.org

Mission

Mission: To provide the support and guidance that inspires our community to embrace aging with confidence.

The State of Vermont designated Age Well, formerly Champlain Valley Agency on Aging as the Area Agency on Aging for Addison, Chittenden, Franklin, and Grand Isle Counties in northwestern Vermont. With the help of community partners and volunteers, Age Well serves over 10,000 seniors annually.

Ruling year info

1983

CEO

Jane Catton

Main address

875 Roosevelt Hwy, Ste. 210

Colchester, VT 05446 USA

Show more contact info

Formerly known as

Champlain Valley Agency on Aging

EIN

22-2474636

NTEE code info

Services to Promote the Independence of Specific Populations (P80)

Senior Centers/Services (P81)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2023, 2022 and 2021.
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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Committed to helping individuals age well, we reduce barriers by providing access to healthy meals, in-home care, and community resources. Delivered by staff members and over 1,000 incredible volunteers, our sought-after services are designed to meet the diverse needs of our clients, their families, and caregivers. We do not charge for services provided. As a nonprofit, we rely on donations and encourage clients to contribute if they are able to do so.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Meals on Wheels

For individuals 60 and older (regardless of income) who have trouble getting around or preparing their own food, we deliver the meal to you.

Meals On Wheels are delivered by community volunteers five days a week in Addison, Franklin, Grand Isle, and Chittenden counties. Our nutritious meals include protein, vegetables, milk, juice, bread, and fruit. Special diets (such as low-sodium) are accommodated.

For many older Vermonters, the trusted Meals on Wheels volunteer or staff member who shows up every day with a meal and a warm smile is the only person they see or speak with all day. This special delivery is the reason to get up in the morning, something to look forward to, and a reminder to take good care of themselves. Seniors traveling to group settings for meals also receive valuable social interaction and companionship. All of us can attest that a meal can be much more than the food on the plate, but also the company across the table.

Along with the inevitable impacts of aging come the increased risks of medical emergencies, falls and other accidents. The safety check that accompanies each meal delivery ensures that, in the case of an emergency or problem, medics will be called, families will be notified and our seniors will not be forgotten.

Population(s) Served
Seniors

Age Well is equipped to make an independent lifestyle a reality. We offer customized, in-home visits to meet your unique needs and help you thrive.

Our Care & Service Coordinators have established effective and collaborative partnerships with community organizations, providers, and state agencies to serve your needs. When important decisions or changes arise, we connect you with the necessary resources to make informed decisions. As a Choices for Care provider, Age Well can help make an independent lifestyle a reality.

We have a large network of Volunteers who generously donate their time to assist with everyday tasks including grocery shopping, yard work, transportation, Meals on Wheels and much more. Their impact goes beyond your to-do list: visits with volunteers create lasting memories and ensure that your needs are being met.

In addition, Age Well is committed to helping Caregivers. We offer respite grants, dementia support and training to ensure that you and your loved ones are receiving the necessary resources.

Population(s) Served
Seniors
Caregivers

For those able to venture out, we serve meals in over 70 gathering places and restaurants throughout Northwestern Vermont, providing an opportunity to stay connected to your community, enjoying time with friends and neighbors.

Population(s) Served
Seniors

Our Helpline is the aging resource in Vermont for information and assistance. When individuals, family members, and caregivers call the Helpline they are often relieved that the phone is answered by someone who understands the problem and can offer real-time solutions.

Need help? Just call our toll-free, confidential Helpline: 1-800-642-5119. Your call will be answered by one of our friendly, professional and certified staff.

Population(s) Served
Seniors
Caregivers

Research tells us that being active and staying socially connected are crucial to maintaining our health and quality of life.

Age Well offers an array of wellness programs for seniors throughout Northwestern Vermont. Programs include: Tai Chi, Medication Management, Advance Directives & Personal Health Record, and more.

Population(s) Served
Seniors

Where we work

Awards

Best Places to Work 2023

VermontBiz

Karen Newman Award 2022

Vermont Academy of Nutrition and Dietetics

Aging Achievement Award 2021

National Association of Area Agencies on Aging (n4a)

Affiliations & memberships

Best Places to Work 2023

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients who report feeling less isolated

This metric is no longer tracked.
Totals By Year
Related Program

Meals on Wheels

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

84% of the 5,837 individuals we serve report the feel more connected to their community and less isolated.

Number of clients who report general satisfaction with their services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Older adults, Seniors, Economically disadvantaged people, Immigrants and migrants, Veterans

Related Program

Meals on Wheels

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

92% of the 5,837 individuals we serve rate the Meals on Wheels program good to excellent

Improvement in Quality of Life

This metric is no longer tracked.
Totals By Year
Population(s) Served

Older adults, Seniors, Veterans, Retired people, Economically disadvantaged people

Related Program

Meals on Wheels

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

86% of the 5,837 individuals we serve report that Meals on Wheels help them eat healthier, and 85% say it helps them feel better.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Age Well’s goals are to improve the quality of life and health outcomes in our clients' lives.

Age Well aspires to use our Vermont experience to be a nationally recognized and collaborative leader in the aging network; promoting healthy aging, independence, dignity, and personalized choice for older adults.

The aging community in Vermont relies on Age Well for support by coordinating available resources and services that keep older adults independent, healthy, and supported at home, at work, or in the community. Age Well has dedicated teams to support Veterans, Caregivers, and New Americans by providing access to healthy meals, transportation, volunteer support, housing resources, interpreting services, and combatting other social determinants health so that our clients and communities thrive.

Since 1974, Age Well has been part of Vermont’s Area Agencies on Aging, coordinating services and care for Addison, Chittenden, Franklin, and Grand Isle Counties. We are the leading experts and advocates for the aging population of Northwestern Vermont. We believe that health happens at home and focus on lifestyle, happiness, and wellness—not on age. We provide older Vermonters with the necessary support to manage their daily living needs and to keep older individuals active, healthy, and independent. Our wide array of programs enhances the quality of life and improves health outcomes.
Age Well reduces barriers by providing access to healthy meals, in-home care, and community resources such as options for affordable housing, Choices for Care, and Medicare enrollment. Delivered by staff members and over 1,100 volunteers, Age Well’s evidenced-based services are designed to meet the diverse needs of our clients, their families, and caregivers.

Age Well aspires to use our Vermont experience to be a nationally recognized and collaborative leader in the aging network; promoting healthy aging, independence, dignity, and personalized choice for older adults.

Age Well is a highly collaborative organization and we frequently work and share best practices with similar local, state, and nationwide groups. Age Well is a member of Meals on Wheels of America, the oldest and largest national organization supporting more than 5,000 community-based programs across the country. Our Nutrition & Wellness Director meets regularly with the other statewide Association of Area Agencies on Aging (AAAs) Nutrition Directors as well as several hunger councils including Hunger Free Vermont and the Older Vermonters Nutrition Coalition. Our Director of Volunteer Services is a sought-after presenter for national conferences and a recipient of the 2021 Aging Achievement Award from the National Association of Area Agencies on Aging (n4a), the highest honor presented by n4a to member agencies.

Age Well is a leader in Vermont for Volunteer-Run Programs. We are one the largest and most successful volunteer programs in the state and we oversee the Senior Companion Program for all five AAAs.
At Age Well, we are committed to serving all older Vermonters, their families, and caregivers regardless of sexual orientation, gender identity, age, disability, race, religion, education, or financial status. We believe that demonstrating inclusiveness creates a healthy, positive, and collaborative community. Age Well stands with communities across Vermont who are impacted by discriminatory social biases. Age Well’s mission emphasizes diversity, inclusion, and equity as critical components to ensure the well-being of our staff, clients, volunteers, and those we serve.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Age Well
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Age Well

Board of directors
as of 02/01/2024
SOURCE: Self-reported by organization
Board chair

Dr. Allan Murray Ramsay

John Davis

Davis & Hodgdon Associates, CPAs

Ruth Wallman

Community Supporter

Sarah Gentry Tischler

Langrock, Sperry & Wool

Meagan Buckley

President and CEO, Wake Robin

Lynda Ulrich

Fiddlehead Dental

Liz Gamache

Director of Business Development & Donor Relations United Way of Northwest Vermont

George Beato

Champlain Oil, inc.

John Hammer

Community Supporter

Sarah Russell

Organizational Development Consultant and HR Business Partner

Daniel Mclean

Manager Outsourced Operations, Health Equity

Leah Zeigler

Director of Finance & Human Capital Management, Champlain Investment Partners

Glenn McRae

Director, Northeast Transportation Workforce Center at University of Vermont

Joan Lenes

Community Supporter

Connie Leach

Executive Director, EastView at Middlebury

Dr. Patrick Brown

Executive Director, Greater Burlington Multicultural Resource Center

Dr. Allan Ramsay

Medical Director, Peoples Health & Wellness Clinic

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/1/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

No data

Equity strategies

Last updated: 02/01/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.