Age Well
Confident Aging Starts Here
Programs and results
What we aim to solve
Committed to helping individuals age well, we reduce barriers by providing access to healthy meals, in-home care, and community resources. Delivered by staff members and over 1,000 incredible volunteers, our sought-after services are designed to meet the diverse needs of our clients, their families, and caregivers. We do not charge for services provided. As a nonprofit, we rely on donations and encourage clients to contribute if they are able to do so.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Meals on Wheels
For individuals 60 and older (regardless of income) who have trouble getting around or preparing their own food, we deliver the meal to you.
Meals On Wheels are delivered by community volunteers five days a week in Addison, Franklin, Grand Isle, and Chittenden counties. Our nutritious meals include protein, vegetables, milk, juice, bread, and fruit. Special diets (such as low-sodium) are accommodated.
For many older Vermonters, the trusted Meals on Wheels volunteer or staff member who shows up every day with a meal and a warm smile is the only person they see or speak with all day. This special delivery is the reason to get up in the morning, something to look forward to, and a reminder to take good care of themselves. Seniors traveling to group settings for meals also receive valuable social interaction and companionship. All of us can attest that a meal can be much more than the food on the plate, but also the company across the table.
Along with the inevitable impacts of aging come the increased risks of medical emergencies, falls and other accidents. The safety check that accompanies each meal delivery ensures that, in the case of an emergency or problem, medics will be called, families will be notified and our seniors will not be forgotten.
Care & Service Coordination
Age Well is equipped to make an independent lifestyle a reality. We offer customized, in-home visits to meet your unique needs and help you thrive.
Our Care & Service Coordinators have established effective and collaborative partnerships with community organizations, providers, and state agencies to serve your needs. When important decisions or changes arise, we connect you with the necessary resources to make informed decisions. As a Choices for Care provider, Age Well can help make an independent lifestyle a reality.
We have a large network of Volunteers who generously donate their time to assist with everyday tasks including grocery shopping, yard work, transportation, Meals on Wheels and much more. Their impact goes beyond your to-do list: visits with volunteers create lasting memories and ensure that your needs are being met.
In addition, Age Well is committed to helping Caregivers. We offer respite grants, dementia support and training to ensure that you and your loved ones are receiving the necessary resources.
Community Meals & Restaurant Ticket Program
For those able to venture out, we serve meals in over 70 gathering places and restaurants throughout Northwestern Vermont, providing an opportunity to stay connected to your community, enjoying time with friends and neighbors.
Helpline - Information and Assistance
Our Helpline is the aging resource in Vermont for information and assistance. When individuals, family members, and caregivers call the Helpline they are often relieved that the phone is answered by someone who understands the problem and can offer real-time solutions.
Need help? Just call our toll-free, confidential Helpline: 1-800-642-5119. Your call will be answered by one of our friendly, professional and certified staff.
Wellness
Research tells us that being active and staying socially connected are crucial to maintaining our health and quality of life.
Age Well offers an array of wellness programs for seniors throughout Northwestern Vermont. Programs include: Tai Chi, Medication Management, Advance Directives & Personal Health Record, and more.
Where we work
Awards
Best Places to Work 2023
VermontBiz
Karen Newman Award 2022
Vermont Academy of Nutrition and Dietetics
Aging Achievement Award 2021
National Association of Area Agencies on Aging (n4a)
Affiliations & memberships
Best Places to Work 2023
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of clients who report feeling less isolated
This metric is no longer tracked.Totals By Year
Related Program
Meals on Wheels
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Context Notes
84% of the 5,837 individuals we serve report the feel more connected to their community and less isolated.
Number of clients who report general satisfaction with their services
This metric is no longer tracked.Totals By Year
Population(s) Served
Older adults, Seniors, Economically disadvantaged people, Immigrants and migrants, Veterans
Related Program
Meals on Wheels
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
92% of the 5,837 individuals we serve rate the Meals on Wheels program good to excellent
Improvement in Quality of Life
This metric is no longer tracked.Totals By Year
Population(s) Served
Older adults, Seniors, Veterans, Retired people, Economically disadvantaged people
Related Program
Meals on Wheels
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
86% of the 5,837 individuals we serve report that Meals on Wheels help them eat healthier, and 85% say it helps them feel better.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Age Well’s goals are to improve the quality of life and health outcomes in our clients' lives.
Age Well aspires to use our Vermont experience to be a nationally recognized and collaborative leader in the aging network; promoting healthy aging, independence, dignity, and personalized choice for older adults.
What are the organization's key strategies for making this happen?
The aging community in Vermont relies on Age Well for support by coordinating available resources and services that keep older adults independent, healthy, and supported at home, at work, or in the community. Age Well has dedicated teams to support Veterans, Caregivers, and New Americans by providing access to healthy meals, transportation, volunteer support, housing resources, interpreting services, and combatting other social determinants health so that our clients and communities thrive.
What are the organization's capabilities for doing this?
Since 1974, Age Well has been part of Vermont’s Area Agencies on Aging, coordinating services and care for Addison, Chittenden, Franklin, and Grand Isle Counties. We are the leading experts and advocates for the aging population of Northwestern Vermont. We believe that health happens at home and focus on lifestyle, happiness, and wellness—not on age. We provide older Vermonters with the necessary support to manage their daily living needs and to keep older individuals active, healthy, and independent. Our wide array of programs enhances the quality of life and improves health outcomes.
Age Well reduces barriers by providing access to healthy meals, in-home care, and community resources such as options for affordable housing, Choices for Care, and Medicare enrollment. Delivered by staff members and over 1,100 volunteers, Age Well’s evidenced-based services are designed to meet the diverse needs of our clients, their families, and caregivers.
What have they accomplished so far and what's next?
Age Well aspires to use our Vermont experience to be a nationally recognized and collaborative leader in the aging network; promoting healthy aging, independence, dignity, and personalized choice for older adults.
Age Well is a highly collaborative organization and we frequently work and share best practices with similar local, state, and nationwide groups. Age Well is a member of Meals on Wheels of America, the oldest and largest national organization supporting more than 5,000 community-based programs across the country. Our Nutrition & Wellness Director meets regularly with the other statewide Association of Area Agencies on Aging (AAAs) Nutrition Directors as well as several hunger councils including Hunger Free Vermont and the Older Vermonters Nutrition Coalition. Our Director of Volunteer Services is a sought-after presenter for national conferences and a recipient of the 2021 Aging Achievement Award from the National Association of Area Agencies on Aging (n4a), the highest honor presented by n4a to member agencies.
Age Well is a leader in Vermont for Volunteer-Run Programs. We are one the largest and most successful volunteer programs in the state and we oversee the Senior Companion Program for all five AAAs.
At Age Well, we are committed to serving all older Vermonters, their families, and caregivers regardless of sexual orientation, gender identity, age, disability, race, religion, education, or financial status. We believe that demonstrating inclusiveness creates a healthy, positive, and collaborative community. Age Well stands with communities across Vermont who are impacted by discriminatory social biases. Age Well’s mission emphasizes diversity, inclusion, and equity as critical components to ensure the well-being of our staff, clients, volunteers, and those we serve.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Age Well
Board of directorsas of 02/01/2024
Dr. Allan Murray Ramsay
John Davis
Davis & Hodgdon Associates, CPAs
Ruth Wallman
Community Supporter
Sarah Gentry Tischler
Langrock, Sperry & Wool
Meagan Buckley
President and CEO, Wake Robin
Lynda Ulrich
Fiddlehead Dental
Liz Gamache
Director of Business Development & Donor Relations United Way of Northwest Vermont
George Beato
Champlain Oil, inc.
John Hammer
Community Supporter
Sarah Russell
Organizational Development Consultant and HR Business Partner
Daniel Mclean
Manager Outsourced Operations, Health Equity
Leah Zeigler
Director of Finance & Human Capital Management, Champlain Investment Partners
Glenn McRae
Director, Northeast Transportation Workforce Center at University of Vermont
Joan Lenes
Community Supporter
Connie Leach
Executive Director, EastView at Middlebury
Dr. Patrick Brown
Executive Director, Greater Burlington Multicultural Resource Center
Dr. Allan Ramsay
Medical Director, Peoples Health & Wellness Clinic
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
No data
Equity strategies
Last updated: 02/01/2024GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.