Community Library of Dewitt & Jamesville

Who are the people you serve with your mission?

The service area of the Community Library of DeWitt and Jamesville; roughly contiguous with the Jamesville-DeWitt school district.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Paper surveys, Community meetings/Town halls, Suggestion box/email,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

Launched a community partners needs assessment survey to create a basis for the next strategic plan.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

Which of the following feedback practices does your organization routinely carry out?

We aim to collect feedback from as many people we serve as possible, We act on the feedback we receive,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,