PLATINUM2025

Family Promise Montco PA

An Interfaith Response to Homelessness and Hunger

Ambler, PA   |  http://www.fpmontco.org

Mission

Family Promise Montco PA partners with the community to address homelessness and hunger—one family at a time.

Ruling year info

1989

Chief Executive Officer

Marsha Eichelberger

Main address

31 S Spring Garden St

Ambler, PA 19002-4748 USA

Show more contact info

EIN

22-2708420

NTEE code info

Temporary Shelter For the Homeless (L41)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2024, 2023 and 2022.
Register now

Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Family Promise Montco PA is working to address homelessness, poverty, and food insecurity.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Family Promise Food Pantry

Our Food Pantry provides a variety of foods to low-income residents of Montgomery County to reduce food insecurity and improve nutrition. Although it is currently operating as a drive through pantry, when the pandemic passes it will revert to being a "choice” pantry, where participants are able to select the foods that they are most likely to prepare and eat.

Population(s) Served
Adults
Children and youth

When families enter our housing program, many have had to leave valuable possessions behind. They arrive with few personal goods and often lack even the most basic essential items. Once families are safely housed in our program, the need for basic supplies continues. Families often lack essential household goods, and maintaining adequate food can be a continuing challenge. Even upon graduating from our programs, families remain vulnerable for some time to disruptions in their stability while they work at building their assets and maintenance of consistent, adequate income. Our Basic Needs Program provides comprehensive support in the form of household and personal care supplies and temporary financial assistance to cover expenses that threaten to disrupt a family’s progress towards stability.

Population(s) Served
Adults
Children and youth

Our Aftercare Program increases the long-term stability of families who have graduated from our emergency, transitional, and supportive housing programs. A volunteer Aftercare Specialist stays in regular contact with graduate families to provide limited case management, financial assistance, and other resources needed to keep the families on track. The Aftercare Specialist also learns about specific challenges families are facing so we can make adjustments to our education program and support services that will better prepare our current residents for a successful transition to permanent housing.

Population(s) Served
Adults
Children and youth

Our Supportive Housing Program at Hope Forest in Ambler opened in January 2017, with a second location, Hope on Fifth in Lansdale, added in 2022. The Supportive Housing Program--the first privately operated supportive housing program in Montgomery County--offers four families an affordable housing option. Families pay fair market rent and receive general oversight from a case manager on a diminishing schedule until they have secured necessary skills to gain and maintain a living wage job and have resolved the issues that have been a barrier to stability in their past.

Population(s) Served
Adults
Children and youth

Hope Gardens, an eight-unit apartment building in Ambler, PA, is home to our stabilizing transitional housing program. Families live at Hope Gardens for up to 2 years, during which time they work toward identified goals for a successful transition to safe, affordable, decent housing. Families living at Hope Gardens receive comprehensive support. Intensive case management helps families develop practical, attainable goals, create a workable budget, obtain childcare, find employment, apply for subsidized and permanent housing, and create a savings plan. Life skills training--a series of educational workshops, which focus on topics such as financial literacy, budgeting, and credit repair, positive parenting, stress management, and healthy relationships--gives them the tools they need to become and stay self-sufficient.

Population(s) Served
Adults
Children and youth

The two Inter-Faith Hospitality Networks maintained by Family Promise provide families experiencing homelessness with up to 90 days of safe, temporary shelter and other support to help them move toward self-sufficiency. In this nondenominational program, more than 60 host and buddy congregations serve families for a rotating period of time each year at their places of worship. Congregational volunteers, who collectively contribute hundreds of hours of their time each year, provide meals and transportation as needed. During the day, families can access one of our two Day Centers in Ambler, PA, and Norristown, PA, where staff provide counseling, case management, and support to help families resolve their homelessness. Families in shelter meet the Federal guidelines for very low or extremely low incomes; most are single-parent, female-headed households with young children.

Population(s) Served
Adults
Children and youth

Where we work

  • Montgomery County (Pennsylvania, United States)

Awards

Yaffe–Robert Johnson Smith Civil Rights Awards for former ED Laura Wall 2012

Pennsylvania Human Relations Commission

Zone of Peace 2014

The Religious Leaders Council of Greater Philadelphia

Humanitarian Organization of the Year 2014

Eastern Montgomery County Chamber of Commerce

Citizen of the Week (March 8) for ED Marsha Eichelberger 2014

Ambler Gazette

Inter-Faith Award for former ED Laura Wall 2014

Bethlehem Baptist Church & Wissahickon Faith Community

Upper Dublin Medal-Outstanding Community Non-Profit Organization 2020

Upper Dublin Township

Affiliations & memberships

Family Promise 2023

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of program graduates

This metric is no longer tracked.
Totals By Year
Related Program

Hope Gardens/Transitional Housing Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This metric measures the number of families that successfully leave our Hope Gardens transitional housing program.

Dollars donated to support organization and programs

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This metric measures the contributions and grants given to our organization. 2016 total includes a one-time gift to purchase a property for our supportive housing program.

Volunteer hours

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

This metric measures how many volunteer hours were completed.

Number of clients served

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This metric measures how many total people have been served by our various programs, focusing on our transitional housing, supportive housing, emergency shelter, aftercare, and food pantry programs.

Number of volunteers

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This metric measures the number of unique volunteers who dedicate their time to helping our organization.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our main goals are to prevent homelessness and hunger in Montgomery County, PA.

We collaborate with Your Way Home, Montgomery County's award-winning collective impact initiative, as well as other non-profit organizations and foundations in the area, to work towards providing shelter and supportive services to those who are experiencing homelessness, with the ultimate goal of making homelessness rare, brief, and nonrecurring.

Family Promise aims to promote self-sufficiency among families experiencing the crisis of homelessness. We offer extensive aftercare services to all of our clients to help them retain the stable housing they obtain after they graduate from our program.

We also address food insecurity in eastern Montgomery County with our Family Promise Food Pantry, located in Abington, PA, which served 2,370 individuals in FY2024.

To fulfill our goal of making homelessness rare, brief, and nonrecurring, we connect families to multiple services and resources. Through partnerships with 60+ congregations, hundreds of volunteers, and a range of foundations and corporations, we offer:

• Emergency shelter (90 days) through our Interfaith Hospitality Networks.
• Transitional shelter (2 years) at Hope Gardens.
• An affordable housing option in the form of a two-family home with fair market rent through our Supportive Housing Program at Hope Forest and Hope on Fifth.
• Healthy food options through the Family Promise Food Pantry.
• Essential household items through the Basic Needs Program.
• Educational classes that fill residents' skill gaps through our Educational Program.
• Limited case management, financial assistance, and holiday programs through the Aftercare Program.

Family Promise Montco PA (formerly Inter-Faith Housing Alliance) has mobilized volunteers and cultivated resources to prevent and resolve homelessness and hunger for more than 40 years. During this time, we have proven very capable of meeting the needs presented by families experiencing homelessness in the Montgomery County region. Our experienced staff offer emergency shelter, transitional housing, supportive housing, a food pantry, case management, educational enhancements, aftercare services, and a basic needs program, all of which provide families with services and supplies essential to improving their current state of homelessness.

We also partner with Montgomery County's Your Way Home, 20+ congregations in the faith community, and receive numerous grants from various corporations and foundations to ensure the continuance of these programs and services that offer help to families in crisis.

During the 2023 fiscal year, the following outcomes were achieved by families residing in housing programs at Family Promise Montco PA:

• 97 individuals were served in our housing programs
• 10,334 bed-nights of shelter were provided in our three housing programs
• 2,287 individuals received food from the Food Cupboard
• 80 graduates received aftercare
• 13 households received rental assistance to divert them from homelessness
• 100% of families who completed our housing programs found stable homes

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time

Financials

Family Promise Montco PA
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Family Promise Montco PA

Board of directors
as of 6/18/2025
SOURCE: Self-reported by organization
Board chair

Lisa Miller

Anne Wright

Nemours Children’s Health

Bill Martin ASSISTANT TR

Gateway Search Associates

Carolyn Cavaness

Bethel AME Church

Charles Quann

Bethlehem Baptist Church

David Zimmerman BOARD MEMBER

Deidre Patterson

R.O.S.E. Foundation

Jay Baldwin

John Armstrong

Judy Duroseau BOARD MEMBER

Villanova University

Karen Sanchez BOARD MEMBER

Obermayer

Kewin Gales BOARD VICE-P

Prometric

LaDon Marsh BOARD MEMBER

Salem Baptist Church

Lesley Greene BOARD MEMBER

Long & Foster

Lisa McCarthy

Rose Tree Media School District

Lisa Miller BOARD PRESID

Mark Whaley BOARD TREASU

Michael Cunningham

Philadelphia Phillies

Nicole Werner BOARD MEMBER

Linva Consulting

Scott Trosset BOARD SECRET

Shelia Carter

Merck

Tom Wynn

Wynnstay Foundation

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? yes

Organizational demographics

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability