Cape & Islands Veterans Outreach Center

The Cape and Islands Veterans Outreach Center Connecting Veterans, Families and the Community Since 1983`

aka Cape & Islands Veterans Outreach Center   |   Hyannis, MA   |  capeveterans.com

Mission

Provide veterans from all eras and their families a comprehensive menu of the essential, life-altering, and life-sustaining services that will empower them to achieve a lasting reintegration into the families and communities for which they have sacrificed.

Notes from the nonprofit

Your support provides veterans in need a place to call home, access to healthy food, and support from a counselor and case manager. Since 1983, the Cape and Islands Veterans Outreach Center is the only nonprofit veterans' outreach center for the Cape and the Islands specializing in addressing Housing Assistance and Homelessness Prevention, Mental Health Support, and Food Insecurity. The Center also provides veterans access to partner agencies and services outside of our core focuses.

Ruling year info

1986

Executive Director

James Seymour

Main address

247 Stevens Street Suite E

Hyannis, MA 02601 USA

Show more contact info

EIN

22-2747295

NTEE code info

Homeless Services/Centers (P85)

Management & Technical Assistance (L02)

Fund Raising and/or Fund Distribution (W12)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Our mission is to provide comprehensive life-sustaining services for veterans and their families. The Cape and Islands Veterans Outreach Center delivers a wide-ranging menu of essential, life services which empower veterans to achieve a lasting reintegration into the families and communities for which they have sacrificed.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Peer Counseling

Cognitive-based meditative therapy.

Population(s) Served
Veterans
Families

Cape and Islands Veterans can enroll in our weekly food pantry regardless of their income level. We conduct the pantry at our 247 Stevens Street location every Thursday from 9am to 1pm. We provide our veterans with a large menu of healthy food, pantry staples, as well as fresh fruits and vegetables. There are over 2,000 veteran clients currently enrolled.

Population(s) Served
Veterans
Families

The Cape and Islands Veterans Outreach Center has supported housing programs in the Hyannis area since 1996. We opened up a brand new five tenant Veterans Home in the town of Dennis in February of 2021, where we house both male and female veterans. Our organization also manages a veterans home in Hyannis that can house up to ten prior homeless veteran clients, with a total of 15 veterans housed. We complete comprehensive intakes on homeless veterans ensuring that all candidates meet the criteria for housing. Veteran occupants must be drug and alcohol free within the home, pay a percentage of income toward rent, and be actively seeking employment and permanent housing. The housing clients also have access to a full time case manager, and have both individual weekly sessions and a monthly meeting. One key goal of our housing program is to provide our veterans with the resources and assistance they need in overcoming the various unique challenges that led them to homelessness.

Population(s) Served
Homeless people
Adults

Our holistic program offers alternative therapies in the treatment of Post Traumatic Stress Disorder and general anxiety resulting from service. These therapies include are reiki, sound relaxation therapy, massage therapy,
chiropractic and mindfulness meditation.

Population(s) Served
Veterans
Families

This program serves low income veterans and their families who are either homeless or in danger of homelessness. For homeless individuals or families, this program provides first month and security deposit to facilitate their entry into a new rental. For those who are already renting but behind in their rent, it can provide rental arrears. It can also support the cost of licenses and child support if these factors contribute to employment and housing stability.

Population(s) Served
Veterans
Homeless people

Provide Case Management to veterans who are incarcerated in the Barnstable House of Corrections who are about to be released. The Case Manager will develop a plan to help the veteran reintegrate back into society using any or all of the five programs offered by our Outreach Center.

Population(s) Served
Veterans
Incarcerated people

The Cape and Islands continues to expand its outreach in order to identify Cape Cod Veterans who may be in need of our services. We also host multiple community interactive events with public schools, police departments, elder services and the community in general in order to educate the public on veteran issues and concerns.

Population(s) Served
Adults
Veterans

Where we work

Affiliations & memberships

Bob Woodruff Foundation 2022

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of homebuyers/tenants with low incomes receiving housing subsidies as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Veterans

Related Program

Community Outreach and Awareness

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans

Related Program

Food Pantry

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of people no longer living in unsafe or substandard housing as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Veterans

Related Program

Community Outreach and Awareness

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of clients whose nutrition has improved

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Veterans

Related Program

Food Pantry

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Hours of no-cost treatment provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Veterans

Related Program

Peer Counseling

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our specific focus is on food insecurity among veterans and their families, homelessness, and comprehensive counseling services. To that end, in the past year we have delivered food to 1,717 veterans and their families, while also expanding our food pantry operations beyond our service center here in Hyannis, to the Outer Cape in Orleans, and on Martha's Vineyard Island. Our goal is to ensure that all veterans living in the more remote areas of our service region receive the food they need to survive. In housing, we presently manage 15 single-room occupancy transitional housing units in two locations -- Hyannis and Dennis -- and we provide a robust case management program for each resident we serve. We also actively advocate for residents' housing and related support services. In FY 21 we delivered $313,234 in Supportive Services for Veterans Families (an increase of more than 50% over the prior fiscal year). These services were delivered to 57 individuals and 18 families, and we also conducted another 249 referral interviews. Our counseling services provided 567 sessions to our veterans and their family members, as well as another 81 sessions on VA disability, employment, and eligibility for benefits.

The Cape and Islands Veterans Outreach Center plans to continue to build relationships and engage in collaborative activities with other organizations that share our focus on, and a passion for, serving our veterans. Our collaboration with the Cape Cod Legislative Delegation, as well as with the Town of Dennis, helped empower us to build and open our Dennis Veterans Home, and we are actively engaged with many of the remaining towns on Cape Cod to bring similar programs and projects to their communities as well. We also see significant opportunities and need in the areas of housing support, food insecurity, counseling, and outreach. We will continue our role as the connector between veterans on the Cape and Islands, and the services they seek to be successful in our communities.

The Cape and Islands Veterans Outreach Center has a measured, documented, track record of success and meaningful achievement towards improving the lives of veterans on the Cape and Islands. A dynamic board, a skilled team of professionals, a supportive legislative delegation, and generous friends have helped us to grow and serve more men and women, and their families, each year. We deliver 91 cents of every dollar we raise back to those we serve, and we have assets in excess of $2.325 million dollars. Additionally, we are cash flow positive in our operations, returning the maximum amount possible back to those we serve.

The Cape and Islands Veterans Outreach Center has become the preeminent resource for veterans on the Cape and the Islands, and we operate all of these services and resources with a very small professional management team of just six people. We anticipate that at least one more town-based affordable housing project for veterans will begin construction in the coming year, while we expand our food bank and counseling services during the continuing pandemic.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    We serve the Cape and Islands veteran population from all different backgrounds.

  • How is your organization collecting feedback from the people you serve?

    Case management notes, Community meetings/Town halls,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Our organization has had to adapt following the pandemic, through the rapid expansion of our food distribution efforts to veterans across the length and breadth of Cape Cod, as well as Martha's Vineyard Island. Since January, we have expanded to 13 monthly food pantries, 5 of which are completely remote and managed completely through our mobile food pantry. We are in the process of building out a new, 1,100 square foot Food Operations Center, which will make us more effective at taking advantage of quality food opportunities when they come available, and will also serve as the basis for our newest initiative: delivering food directly to home-bound veterans who are food-deprived, and unable to travel to any food pantry location.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Requesting feedback from our clientele is a major avenue of development for our various programs. Asking for feedback from the veterans during their food pantry visits has led to the development of a much healthier and more diverse grocery list of items provided. This affects the relationship we have with the clients by showing that we respect their input and that we truly care about their continued health and wellbeing. By asking for feedback, then acting appropriately on that feedback, we are able to show our veterans that we care.

  • Which of the following feedback practices does your organization routinely carry out?

    We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Cape & Islands Veterans Outreach Center
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Cape & Islands Veterans Outreach Center

Board of directors
as of 5/25/2022
SOURCE: Self-reported by organization
Board chair

Lt Colonel Michael Dunford

US Marine Corps (Retired)

Term: 2021 - 2022

William Burke

Lt Colonel, USA, (Ret)

William Blaisdell

USA Medic and Bronze Star Recipient

Forrest Thorpe

Veteran, USMC

Jimmy Dishner

B. General, USAF (Ret), Bronze Star Recipient

Bob Cyrklis

Staff Sgt. USMCR (Ret)

Gregory Quilty

Major, USMC (Ret)

Donald Lynde

Col. JAG and USA (Ret)

Marc Goldberg

Veteran, USA, Bronze Star Recipient

John Brennan

Maj. General, USAF (Ret)

Dwayne Turmelle

Lt Colonel, USAF (Ret)

Gwen Errhalt

Director of Communications Willowbend CC

Dr. Ann Skopek

Internist

Tim Williams

Veteran, USA and Owner, Williams Builders

Robert Kilmartin

Col, USMC (Ret)

James Seymour

USNR (Ret)

Regina Giambusso

Prior Executive Director

Wayne Soares

Veteran Advocate

Earl Caudill

USN (Ret), Blind Vets of Cape Cod

Matt Young

USAF Veteran, Cape Associates

Michelle Donabed

Donabed Law, ESQ

Tina Shultz

USCG (Ret)

Paula Smith

US Army (Ret)

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 05/03/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Decline to state

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 05/03/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.