Cape & Islands Veterans Outreach Center
The Cape and Islands Veterans Outreach Center Connecting Veterans, Families and the Community Since 1983`
Programs and results
What we aim to solve
Our mission is to provide comprehensive life-sustaining services for veterans and their families. The Cape and Islands Veterans Outreach Center delivers a wide-ranging menu of essential, life services which empower veterans to achieve a lasting reintegration into the families and communities for which they have sacrificed.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Peer Counseling
Cognitive-based meditative therapy.
Food Pantry
Cape and Islands Veterans can enroll in our weekly food pantry regardless of their income level. We conduct the pantry at our 247 Stevens Street location every Thursday from 9am to 1pm. We provide our veterans with a large menu of healthy food, pantry staples, as well as fresh fruits and vegetables. There are over 2,000 veteran clients currently enrolled.
Homestead Transitional Housing Program
The Cape and Islands Veterans Outreach Center has supported housing programs in the Hyannis area since 1996. We opened up a brand new five tenant Veterans Home in the town of Dennis in February of 2021, where we house both male and female veterans. Our organization also manages a veterans home in Hyannis that can house up to ten prior homeless veteran clients, with a total of 15 veterans housed. We complete comprehensive intakes on homeless veterans ensuring that all candidates meet the criteria for housing. Veteran occupants must be drug and alcohol free within the home, pay a percentage of income toward rent, and be actively seeking employment and permanent housing. The housing clients also have access to a full time case manager, and have both individual weekly sessions and a monthly meeting. One key goal of our housing program is to provide our veterans with the resources and assistance they need in overcoming the various unique challenges that led them to homelessness.
Holistic Therapies
Our holistic program offers alternative therapies in the treatment of Post Traumatic Stress Disorder and general anxiety resulting from service. These therapies include are reiki, sound relaxation therapy, massage therapy,
chiropractic and mindfulness meditation.
Supportive Services for Veterans Families
This program serves low income veterans and their families who are either homeless or in danger of homelessness. For homeless individuals or families, this program provides first month and security deposit to facilitate their entry into a new rental. For those who are already renting but behind in their rent, it can provide rental arrears. It can also support the cost of licenses and child support if these factors contribute to employment and housing stability.
Incarcerated Veterans Program
Provide Case Management to veterans who are incarcerated in the Barnstable House of Corrections who are about to be released. The Case Manager will develop a plan to help the veteran reintegrate back into society using any or all of the five programs offered by our Outreach Center.
Community Outreach and Awareness
The Cape and Islands continues to expand its outreach in order to identify Cape Cod Veterans who may be in need of our services. We also host multiple community interactive events with public schools, police departments, elder services and the community in general in order to educate the public on veteran issues and concerns.
Where we work
Affiliations & memberships
Bob Woodruff Foundation 2022
External reviews

Photos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of homebuyers/tenants with low incomes receiving housing subsidies as a result of the nonprofit's efforts
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Veterans
Related Program
Community Outreach and Awareness
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Average number of service recipients per month
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans
Related Program
Food Pantry
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of people no longer living in unsafe or substandard housing as a result of the nonprofit's efforts
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Veterans
Related Program
Community Outreach and Awareness
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of clients whose nutrition has improved
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Veterans
Related Program
Food Pantry
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Hours of no-cost treatment provided
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Veterans
Related Program
Peer Counseling
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Our specific focus is on food insecurity among veterans and their families, homelessness, and comprehensive counseling services. To that end, in the past year, we have delivered food to 1,717 veterans and their families, while also expanding our food pantry operations beyond our service center here in Hyannis, to the Outer Cape in Orleans, and on Martha's Vineyard Island. Our goal is to ensure that all veterans living in the more remote areas of our service region receive the food they need to survive. In housing, we presently manage 15 single-room occupancy transitional housing units in two locations -- Hyannis and Dennis -- and we provide a robust case management program for each resident we serve. We also actively advocate for residents' housing and related support services. In FY 21 we delivered $313,234 in Supportive Services for Veterans' Families (an increase of more than 50% over the prior fiscal year). These services were delivered to 57 individuals and 18 families, and we also conducted another 249 referral interviews. Our counseling services provided 567 sessions to our veterans and their family members, as well as another 81 sessions on VA disability, employment, and eligibility for benefits. In calendar 2022, we served 5,092 veterans and their families.
What are the organization's key strategies for making this happen?
The Cape and Islands Veterans Outreach Center plans to continue to build relationships and engage in collaborative activities with other organizations that share our focus on, and a passion for, serving our veterans. Our collaboration with the Cape Cod Legislative Delegation, as well as with the Town of Dennis, helped empower us to build and open our Dennis Veterans Home, and we are actively engaged with many of the remaining towns on Cape Cod to bring similar programs and projects to their communities as well. We also see significant opportunities and need in the areas of housing support, food insecurity, counseling, and outreach. We will continue our role as the connector between veterans on the Cape and Islands, and the services they seek to be successful in our communities.
What are the organization's capabilities for doing this?
The Cape and Islands Veterans Outreach Center has a measured, documented, track record of success and meaningful achievement towards improving the lives of veterans on the Cape and Islands. A dynamic board, a skilled team of professionals, a supportive legislative delegation, and generous friends have helped us to grow and serve more men and women, and their families, each year. We deliver 91 cents of every dollar we raise back to those we serve, and we have assets in excess of $2.325 million dollars. Additionally, we are cash flow positive in our operations, returning the maximum amount possible back to those we serve.
What have they accomplished so far and what's next?
The Cape and Islands Veterans Outreach Center has become the preeminent resource for veterans on the Cape and the Islands, and we operate all of these services and resources with a very small professional management team of just six people. We anticipate that at least one more town-based affordable housing project for veterans will begin construction in the coming year, while we expand our food bank and counseling services during the continuing pandemic.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
We serve the Cape and Islands veteran population from all different backgrounds.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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What significant change resulted from feedback?
Our organization has had to adapt following the pandemic, through the rapid expansion of our food distribution efforts to veterans across the length and breadth of Cape Cod, as well as Martha's Vineyard Island. Since January, we have expanded to 13 monthly food pantries, 5 of which are completely remote and managed completely through our mobile food pantry. We are in the process of building out a new, 1,100 square foot Food Operations Center, which will make us more effective at taking advantage of quality food opportunities when they come available, and will also serve as the basis for our newest initiative: delivering food directly to home-bound veterans who are food-deprived, and unable to travel to any food pantry location.
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Which of the following feedback practices does your organization routinely carry out?
We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Cape & Islands Veterans Outreach Center
Board of directorsas of 01/31/2023
Lt Colonel Michael Dunford
US Marine Corps (Retired)
Term: 2021 - 2023
William Burke
Lt Colonel, USA, (Ret)
William Blaisdell
USA Medic and Bronze Star Recipient
Forrest Thorpe
Veteran, USMC
Jimmy Dishner
B. General, USAF (Ret), Bronze Star Recipient
Bob Cyrklis
Staff Sgt. USMCR (Ret)
Gregory Quilty
Major, USMC (Ret)
Donald Lynde
Col. JAG and USA (Ret)
Marc Goldberg
Veteran, USA, Bronze Star Recipient
John Brennan
Maj. General, USAF (Ret)
Dwayne Turmelle
Lt Colonel, USAF (Ret)
Gwen Errhalt
Director of Communications Willowbend CC
Dr. Ann Skopek
Internist
Tim Williams
Veteran, USA and Owner, Williams Builders
Robert Kilmartin
Col, USMC (Ret)
James Seymour
USNR (Ret)
Regina Giambusso
Prior Executive Director
Wayne Soares
Veteran Advocate
Earl Caudill
USN (Ret), Blind Vets of Cape Cod
Matt Young
USAF Veteran, Cape Associates
Michelle Donabed
Donabed Law, ESQ
Tina Shultz
USCG (Ret)
Paula Smith
US Army (Ret)
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 05/03/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.