PLATINUM2024

Cape & Islands Veterans Outreach Center

The Cape and Islands Veterans Outreach Center Connecting Veterans, Families and the Community Since 1983`

aka Cape & Islands Veterans Outreach Center   |   Hyannis, MA   |  capeveterans.com

Mission

Provide veterans from all eras and their families a comprehensive menu of the essential, life-altering, and life-sustaining services that will empower them to achieve a lasting reintegration into the families and communities for which they have sacrificed.

Notes from the nonprofit

Our mission is to provide comprehensive, life-sustaining services and programs to veterans and their families. We deliver service-enriched housing and all-inclusive supportive programs to ensure veterans achieve a lasting reintegration into the families and communities for which they have sacrificed. We continue to strive for an innovative and integrated program of essential services that evolves as the needs of each new generation of veterans emerge.

Ruling year info

1986

Executive Director

James Seymour

Main address

247 Stevens Street Suite E

Hyannis, MA 02601 USA

Show more contact info

EIN

22-2747295

NTEE code info

Homeless Services/Centers (P85)

Management & Technical Assistance (L02)

Fund Raising and/or Fund Distribution (W12)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2023, 2022 and 2021.
Register now

Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Our mission is to provide comprehensive life-sustaining services for veterans and their families. The Cape and Islands Veterans Outreach Center delivers a wide-ranging menu of essential, life services which empower veterans to achieve a lasting reintegration into the families and communities for which they have sacrificed.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Peer Counseling

Cognitive-based meditative therapy.

Population(s) Served
Veterans
Families

Cape and Islands Veterans can enroll in our weekly food pantry regardless of their income level. We conduct the pantry at our 247 Stevens Street location every Thursday from 9am to 1pm. We provide our veterans with a large menu of healthy food, pantry staples, as well as fresh fruits and vegetables. There are over 2,000 veteran clients currently enrolled.

Population(s) Served
Veterans
Families

The Cape and Islands Veterans Outreach Center has supported housing programs in the Hyannis area since 1996. We opened up a brand new five tenant Veterans Home in the town of Dennis in February of 2021, where we house both male and female veterans. Our organization also manages a veterans home in Hyannis that can house up to ten prior homeless veteran clients, with a total of 15 veterans housed. We complete comprehensive intakes on homeless veterans ensuring that all candidates meet the criteria for housing. Veteran occupants must be drug and alcohol free within the home, pay a percentage of income toward rent, and be actively seeking employment and permanent housing. The housing clients also have access to a full time case manager, and have both individual weekly sessions and a monthly meeting. One key goal of our housing program is to provide our veterans with the resources and assistance they need in overcoming the various unique challenges that led them to homelessness.

Population(s) Served
Homeless people
Adults

Our holistic program offers alternative therapies in the treatment of Post Traumatic Stress Disorder and general anxiety resulting from service. These therapies include are reiki, sound relaxation therapy, massage therapy,
chiropractic and mindfulness meditation.

Population(s) Served
Veterans
Families

This program serves low income veterans and their families who are either homeless or in danger of homelessness. For homeless individuals or families, this program provides first month and security deposit to facilitate their entry into a new rental. For those who are already renting but behind in their rent, it can provide rental arrears. It can also support the cost of licenses and child support if these factors contribute to employment and housing stability.

Population(s) Served
Veterans
Homeless people

Provide Case Management to veterans who are incarcerated in the Barnstable House of Corrections who are about to be released. The Case Manager will develop a plan to help the veteran reintegrate back into society using any or all of the five programs offered by our Outreach Center.

Population(s) Served
Veterans
Incarcerated people

The Cape and Islands continues to expand its outreach in order to identify Cape Cod Veterans who may be in need of our services. We also host multiple community interactive events with public schools, police departments, elder services and the community in general in order to educate the public on veteran issues and concerns.

Population(s) Served
Adults
Veterans

Where we work

Affiliations & memberships

Bob Woodruff Foundation 2022

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of homebuyers/tenants with low incomes receiving housing subsidies as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Veterans

Related Program

Community Outreach and Awareness

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans

Related Program

Food Pantry

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of people no longer living in unsafe or substandard housing as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Veterans

Related Program

Community Outreach and Awareness

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of clients whose nutrition has improved

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Veterans

Related Program

Food Pantry

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Hours of no-cost treatment provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Veterans

Related Program

Peer Counseling

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our specific focus is on food insecurity among veterans and their families, homelessness, and comprehensive counseling services. To that end, in the past year, we have delivered food to 1,717 veterans and their families, while also expanding our food pantry operations beyond our service center here in Hyannis, to the Outer Cape in Orleans, and on Martha's Vineyard Island. Our goal is to ensure that all veterans living in the more remote areas of our service region receive the food they need to survive. In housing, we presently manage 15 single-room occupancy transitional housing units in two locations -- Hyannis and Dennis -- and we provide a robust case management program for each resident we serve. We also actively advocate for residents' housing and related support services. In FY 21 we delivered $313,234 in Supportive Services for Veterans' Families (an increase of more than 50% over the prior fiscal year). These services were delivered to 57 individuals and 18 families, and we also conducted another 249 referral interviews. Our counseling services provided 567 sessions to our veterans and their family members, as well as another 81 sessions on VA disability, employment, and eligibility for benefits. In calendar 2022, we served 5,092 veterans and their families.

The Cape and Islands Veterans Outreach Center plans to continue to build relationships and engage in collaborative activities with other organizations that share our focus on, and a passion for, serving our veterans. Our collaboration with the Cape Cod Legislative Delegation, as well as with the Town of Dennis, helped empower us to build and open our Dennis Veterans Home, and we are actively engaged with many of the remaining towns on Cape Cod to bring similar programs and projects to their communities as well. We also see significant opportunities and need in the areas of housing support, food insecurity, counseling, and outreach. We will continue our role as the connector between veterans on the Cape and Islands, and the services they seek to be successful in our communities.

The Cape and Islands Veterans Outreach Center has a measured, documented, track record of success and meaningful achievement towards improving the lives of veterans on the Cape and Islands. A dynamic board, a skilled team of professionals, a supportive legislative delegation, and generous friends have helped us to grow and serve more men and women, and their families, each year. We deliver 91 cents of every dollar we raise back to those we serve, and we have assets in excess of $2.325 million dollars. Additionally, we are cash flow positive in our operations, returning the maximum amount possible back to those we serve.

The Cape and Islands Veterans Outreach Center has become the preeminent resource for veterans on the Cape and the Islands, and we operate all of these services and resources with a very small professional management team of just six people. We anticipate that at least one more town-based affordable housing project for veterans will begin construction in the coming year, while we expand our food bank and counseling services during the continuing pandemic.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Cape & Islands Veterans Outreach Center
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Cape & Islands Veterans Outreach Center

Board of directors
as of 07/22/2024
SOURCE: Self-reported by organization
Board chair

Lt Colonel Michael Dunford

US Marine Corps (Retired)

Term: 2021 - 2023

William Burke

Lt Colonel, USA, (Ret)

William Blaisdell

USA Medic and Bronze Star Recipient

Forrest Thorpe

Veteran, USMC

Jimmy Dishner

B. General, USAF (Ret), Bronze Star Recipient

Bob Cyrklis

Staff Sgt. USMCR (Ret)

Gregory Quilty

Major, USMC (Ret)

Donald Lynde

Col. JAG and USA (Ret)

Marc Goldberg

Veteran, USA, Bronze Star Recipient

John Brennan

Maj. General, USAF (Ret)

Dwayne Turmelle

Lt Colonel, USAF (Ret)

Gwen Errhalt

Director of Communications Willowbend CC

Dr. Ann Skopek

Internist

Tim Williams

Veteran, USA and Owner, Williams Builders

Robert Kilmartin

Col, USMC (Ret)

James Seymour

USNR (Ret)

Regina Giambusso

Prior Executive Director

Wayne Soares

Veteran Advocate

Earl Caudill

USN (Ret), Blind Vets of Cape Cod

Matt Young

USAF Veteran, Cape Associates

Michelle Donabed

Donabed Law, ESQ

Tina Shultz

USCG (Ret)

Paula Smith

US Army (Ret)

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/21/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Decline to state

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 05/03/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.