Veterans' Outreach

To Serve and Honor

Youngstown, OH   |  www.veteransoutreach.org

Mission

Veterans' Outreach has the primary mission of honoring and serving all veterans.  Each veteran has unique needs. We use our Program Resources to offer a hand up, not a hand out; to benefit veterans and in turn communities and this great nation.

Ruling year info

1995

Executive Director

Mrs. Teri Neigh Ely

Services Director

Robert Julian

Main address

7 Belgrade Avenue

Youngstown, OH 44505 USA

Show more contact info

EIN

22-3272976

NTEE code info

Military/Veterans' Organizations (W30)

Emergency Assistance (Food, Clothing, Cash) (P60)

Emergency Assistance (Food, Clothing, Cash) (P60)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Veterans' Outreach aims to bring awareness to the plight of many veterans. We treat all veterans with respect and gratitude. Those that need our help, we make every effort to meet their need.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Direct Aid

The Direct Aid Program is our way of touching a veterans' life with assistance for their most immediate need.  Veterans come to us from a variety of sources ranging from our Workforce Program, our website, word of mouth, and referrals from other agencies that aren't able to provide the help.  The veteran must provide proof of service, proof of residency, and proof of need.  With those tools, Veterans' Outreach takes the initiative to verify, and then submit payment to the most pressing need.   Although this program addresses emergency situations, we work with other like-minded agencies to avoid duplication of services. We regularly receive referrals to go beyond the call to enhance veterans lives further to establish real solutions on a long term basis.

Population(s) Served
Veterans

The Workforce Program provides employment for veterans that are unable to maintain employment in mainstream society for various reasons.  Problems with attendance, grooming, communication skills, and the like are addressed.  Some veterans involved with this program are disabled with physical and/or mental problems, often as a result of their time in the service of this nation.  The Workforce Program serves a tri-fold purpose.  It provides employment during a transition period, or long term supplemental income.  It provides awareness of our services to veterans that hadn't otherwise known of us.  It provides a source of revenue to partially support the Direct Aid Services Program.

Population(s) Served
Veterans

Donated foods from the community are sorted, stored, and then given to veterans in need on a weekly basis.

Population(s) Served
Veterans

Residents of the community donate clothing, personal hygiene items, and household goods. The items are processed and then freely given to veterans to enhance their lives. Many veterans have been able to secure employment through our free grooming items and clothing as a result of improved self esteem.

Population(s) Served
Veterans

The Serve Veterans Now Food Pantry provides a one time gift of a canvas tote of groceries including meats, vegetables, fruits, and non-perishable food items totaling 22 lbs. This tote of food can feed a single veteran for one week.

Population(s) Served
Veterans

Where we work

Awards

Award 2012

Ohio Attorney General

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans

Related Program

Freedom Food Pantry

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

The Freedom Food Pantry provides groceries, both fresh and non-perishable items to veterans.

Number of Facebook followers

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Work status and occupations

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of clients who report a greater sense of purpose and improved overall wellness

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans

Related Program

Direct Aid

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of low-income households who have received utilities assistance to keep the lights, heat and/or water on in their homes

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans

Related Program

Direct Aid

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Hours of volunteer service

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans

Related Program

Freedom Food Pantry

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of food donation partners

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Number of people no longer couch surfing or doubling up with others as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans

Related Program

Direct Aid

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Veterans' Outreach has the short term goal of meeting the immediate needs of the veterans that come to us. Once those needs are met, the veteran is able to think about the next steps. We work with like minded agencies to secure housing, job training and placement, dependency issues or medical and dental needs, and all of the needs that we experience as human beings.

Secondly, we have worked hard to eliminate hunger insecurity in the veteran population. Our Freedom Food Pantry serves an average of one hundred veterans per week with a box of nutritional foods. We are working to secure a location that can store donations such as furniture and appliances as they are donated so that they can be cleaned, sanitized, and available when a veteran needs them. We offer clothing and personal items at no cost to veterans.

Thirdly, our long term goal is to develop Heroes' Passage, a Retreat for Veterans. We have 110 acres in Kentucky that is under initial development stages that plans to have a transitional program for veterans newly discharged from the United States Military that are having problems with returning to civilian life.

We plan to continue building and developing relationships with agencies, businesses, churches, Veteran groups and clubs, foundations, and donors. The relationships we have already established have enabled Veterans' Outreach to successfully serve and honor more than 100,000 veterans.

We have been working to provide assistance to veterans for over 27 years. We have managed our resources well and passed the test of time.

We have been able to garner support from many other non-profits, Veterans Clubs, professionals, businesses, and volunteers. Our Board, staff, and volunteers are dedicated, energized, and hard working. Our goals become the goals of many, and that's how things get done.

Progress is evidenced by the very number of veterans' lives that we have been able to markedly improve. In 2020, we are very proud of our accomplishments in spite of the devastation that Covid 19 has wreaked on the world.
We provided Direct Aid more than 4,000 times.
We provided employment to 65 veterans in 2020.
We gifted 15,000 articles of clothing to veterans.
Veterans received more than 120,000 lbs. of food.
We supplied hundreds of veterans with health and hygiene needs.
We published a "Case of the Week" every week on our website and Facebook page.
Volunteers gave hundreds of hours of their time to work for our mission of serving and honoring all veterans.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    We respectfully serve and honor United States Veterans that have encountered situations that have led to a disadvantaged position in daily life.

  • How is your organization collecting feedback from the people you serve?

    Case management notes, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We learned that many veterans were without sufficient warm clothing for winter. We partnered with a local organization called "Youngstown Bluecoats" to host a "warming event" that gave 94 veterans several new warming items and a free lunch from Mission BBQ.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time,

Financials

Veterans' Outreach
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Veterans' Outreach

Board of directors
as of 3/4/2021
SOURCE: Self-reported by organization
Board chair

John Ely

Veterans' Outreach Inc.

Term: 1998 - 2021

Darlene Pavlock

Retired, Executive Director of Home Savings Bank Foundation

Robert Julian

Julco Entertainment

Thomas Price

Price Computax

John Ely

Veterans' Outreach

Diann Barns

Retired Engineer

Charles Holbrook

Retired US Army

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Not applicable
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 03/04/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

The organization's co-leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 03/04/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.