Programs and results
What we aim to solve
Veterans' Outreach aims to bring awareness to the plight of many veterans. We treat all veterans with respect and gratitude. Those that need our help, we make every effort to meet their need.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Direct Aid
The Direct Aid Program is our way of touching a veterans' life with assistance for their most immediate need. Veterans come to us from a variety of sources ranging from our Workforce Program, our website, word of mouth, and referrals from other agencies that aren't able to provide the help. The veteran must provide proof of service, proof of residency, and proof of need. With those tools, Veterans' Outreach takes the initiative to verify, and then submit payment to the most pressing need. Although this program addresses emergency situations, we work with other like-minded agencies to avoid duplication of services. We regularly receive referrals to go beyond the call to enhance veterans lives further to establish real solutions on a long term basis.
Workforce Program
The Workforce Program provides employment for veterans that are unable to maintain employment in mainstream society for various reasons. Problems with attendance, grooming, communication skills, and the like are addressed. Some veterans involved with this program are disabled with physical and/or mental problems, often as a result of their time in the service of this nation. The Workforce Program serves a tri-fold purpose. It provides employment during a transition period, or long term supplemental income. It provides awareness of our services to veterans that hadn't otherwise known of us. It provides a source of revenue to partially support the Direct Aid Services Program.
Freedom Food Pantry
Healthy fresh and non-perishable foods are provided all year long to eliminate hunger insecurity for veterans and their families.
Heroes' Closet Program
Residents of the community donate clothing, personal hygiene items, and household goods. The items are processed and then freely given to veterans to enhance their lives. Many veterans have been able to secure employment through our free grooming items and clothing as a result of improved self esteem.
Serve Veterans Now Food Pantry
The Serve Veterans Now Food Pantry provides a one time gift of a canvas tote of groceries including meats, vegetables, fruits, and non-perishable food items totaling 22 lbs. This tote of food can feed a single veteran for one week.
This program was developed through a grant from Walmart Foundation and is now expired. The Freedom Food Pantry has been enhanced and now fulfills the needs of this program.
Where we work
Awards
Award 2012
Ohio Attorney General
External reviews

Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of meals served or provided
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans
Related Program
Freedom Food Pantry
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
The Freedom Food Pantry provides groceries, both fresh and non-perishable items to veterans.
Number of Facebook followers
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people, Work status and occupations
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of clients who report a greater sense of purpose and improved overall wellness
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans
Related Program
Direct Aid
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Veterans have been touched by all of our programs and often state a renewed sense of purpose and hope as a result of their experiences with Veterans' Outreach.
Number of low-income households who have received utilities assistance to keep the lights, heat and/or water on in their homes
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans
Related Program
Direct Aid
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Veterans often need help getting through the month on a low fixed income. The help we give with utilities allows them to overcome the decision of paying the utility or buying groceries.
Hours of volunteer service
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans
Related Program
Heroes' Closet Program
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
Patriots volunteer their time and talents all year long. They are inspired by the hands on work they do to help veterans have better day to day living situations through our programs.
Number of food donation partners
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans
Related Program
Freedom Food Pantry
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
Local food banks, churches, work groups, clubs, and individuals are very generous and supply large amounts of foods for our Freedom Food Pantry program.
Number of people no longer couch surfing or doubling up with others as a result of the nonprofit's efforts
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans
Related Program
Direct Aid
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Many veterans seek help with basic shelter and rent. We work with the VA and other agencies to ensure that veterans have access to comfortable housing.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Veterans' Outreach has the short term goal of meeting the immediate needs of the veterans that come to us. Once those needs are met, the veteran is able to think about the next steps. We work with like minded agencies to secure housing, job training and placement, dependency issues or medical and dental needs, and all of the needs that we experience as human beings.
Secondly, we have worked hard to eliminate hunger insecurity in the veteran population. Our Freedom Food Pantry serves an average of one hundred veterans per week with a box of nutritional foods. We are working to secure a location that can store donations such as furniture and appliances as they are donated so that they can be cleaned, sanitized, and available when a veteran needs them. We offer clothing and personal items at no cost to veterans.
Thirdly, our long term goal is to develop Heroes' Passage, a Retreat for Veterans. We have 110 acres in Kentucky that is under initial development stages that plans to have a transitional program for veterans newly discharged from the United States Military that are having problems with returning to civilian life.
What are the organization's key strategies for making this happen?
We plan to continue building and developing relationships with agencies, businesses, churches, Veteran groups and clubs, foundations, and donors. The relationships we have already established have enabled Veterans' Outreach to successfully serve and honor more than 100,000 veterans.
What are the organization's capabilities for doing this?
We have been working to provide assistance to veterans for over 28 years. We have managed our resources well and passed the test of time.
We have been able to garner support from many other non-profits, Veterans Clubs, professionals, businesses, and volunteers. Our Board, staff, and volunteers are dedicated, energized, and hard working. Our goals become the goals of many, and that's how things get done.
What have they accomplished so far and what's next?
Progress is evidenced by the very number of veterans' lives that we have been able to markedly improve. In 2021, we are very proud of our accomplishments in spite of the devastation that Covid 19 has wreaked on the world.
Our Direct Aid Program provided financial assistance to veterans in crisis more than 5,000 times.
We provided employment to 52 veterans.
Our Heroes' Closet Program gifted more than 100,000 articles of clothing to veterans.
Our Freedom Food Pantry distributed more than 175,000 lbs. of food.
We supplied hundreds of veterans with health and hygiene needs.
We published a "Spotlight of the Week" every week on our website and Facebook page.
We hosted or benefitted from more than thirty special events held to benefit our mission.
Volunteers gave hundreds of hours of their time to work for our mission of serving and honoring all veterans.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
We respectfully serve and honor United States Veterans that have encountered situations that have led to a disadvantaged position in daily life.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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What significant change resulted from feedback?
We learned that many veterans were without sufficient warm clothing for winter. We partnered with a local organization called "Youngstown Bluecoats" to host a "warming event" that gave 94 veterans several new warming items and a free lunch from Mission BBQ.
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Which of the following feedback practices does your organization routinely carry out?
We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Veterans' Outreach
Board of directorsas of 02/22/2022
John Ely
Veterans' Outreach Inc.
Term: 1998 - 2022
Darlene Pavlock
Retired, Executive Director of Home Savings Bank Foundation
Robert Julian
Julco Entertainment
Thomas Price
Price Computax
John Ely
Veterans' Outreach
Diann Barns
Retired Engineer
Charles Holbrook
Retired US Army
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Not applicable -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
The organization's co-leader identifies as:
Race & ethnicity
No data
Gender identity
No data
No data
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 03/04/2021GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.