Housing, Shelter

Friends Association for Care & Protection of Children

Ending Family Homelessness

West Chester, PA   |  www.friendsassoc.org

Mission

Friends Association strengthens our community by providing programs and services that prevent homelessness and promote the independence of families with children.

Ruling year info

1934

Executive Director

Mrs. Jennifer Lopez

Main address

113 W. Chestnut Street

West Chester, PA 19380 USA

Show more addresses

EIN

23-1381006

Cause area (NTEE code) info

Other Housing Support Services (L80)

Homeless Services/Centers (P85)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2019, 2018 and 2017.
Register now

Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

To promote the independence of families with children by providing shelter, programs and services that prevent and end homelessness in Chester County.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Emergency Family Shelter

Our Emergency Family Shelter program combines a private, safe setting and basic necessities with effective, individualized case management services for homeless families. The shelter houses 6 families experiencing homelessness in one of six apartment units for 60-90 days. Through the case management process, families set goals, work on addressing past issues that can impact their housing such as outstanding utilities bills, housekeeping skills, parenting techniques and learning how to have a healthy relationship with their landlord.

Population(s) Served
Homeless people
Budget
$209,707

Our Homeless Prevention Program helps families with children find or maintain safe, permanent housing. It balances financial assistance with strong case management services. Services include: case management, rental assistance as needed, guidance enrolling in job skills programs, resume and interview preparation, budgeting and basic money management classes and achieving one or more long-term goals. Families are eligible for the Homeless Prevention Program for 12-18 months and demonstrate their progress by preparing a monthly income/expense budget and meeting monthly expenses, actively participating in the Prepared Renter Program and financial literacy classes hosted by partner agency The Pledging Tree Foundation and accomplishing incremental steps in their long-term goal plan.

Population(s) Served
Homeless people
Budget
$231,814

Was created to address an unmet community need among the homeless population, identified through ConnectPoints. ConnectPoints is a call center offering a single point of review and referral for all homeless or near homeless individuals and families. Families are referred to Friends Association through ConnectPoints and a case manager immediately begins working with families to assist them in accessing emergency benefits, housing coordination and employment assistance.

Population(s) Served
Homeless people
Budget
$165,865

Housing Stability Case Management (HSCM) was launched in 2017 to provide long-term case management to families who moved to permanent housing from a shelter. Friends Association works in conjunction with two local agencies to provide these services. Families are successful when they maintain family stability and permanent housing for six (plus) months. The goal of HSCM is to provide the guidance and support a family needs to remain permanently housed and to address any challenges that might arise. In Fiscal Year 2019, 17 families including 46 children receiving long term case management services through the HSCM Program.

Population(s) Served
Homeless people
Budget
$182,012

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of donations made by board members

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

We have 100% participation from our board members.

Number of homeless participants engaged in housing services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people

Related Program

Emergency Family Shelter

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

354 the total number of participants in the four programs. Our success rate for our 2018 programs was 88%.

Number of households that obtain/retain permanent housing for at least 6 months

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Families work through the four programs to find and retain permanent, well-maintained, affordable housing.

Number of low-income families housed in affordable, well-maintained units as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

81 families moved from homelessness to affordable, well-maintained housing through one or more of the programs: Emergency Family Shelter, Homeless Prevention or Outreach to Homeless Families.

Number of volunteers

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Volunteers are used in all aspects of programming allowing Friends Association to serve more people and successfully complete jobs/tasks that we would normally not have the opportunity to complete.

Number of new grants received

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families,Homeless people

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

We apply for an average of 50 grants annually and 20% of those are new grants. Of the new grants applied for annually we have a 50% success rate, which is average for all grant submissions.

Number of children and youth who have received access to stable housing

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

210 children received stable housing based on services received from the Emergency Family Shelter, Outreach to Homeless Families, Housing Stability Case Management, and Homeless Prevention Program.

Charting impact

SOURCE: Self-reported by organization

Five powerful questions that require reflection about what really matters - results.

What is the organization aiming to accomplish?

Emergency Shelter Goals for FY19 28 Families experiencing homelessness receive shelter and services to access permanent housing within 60-90 days 64 Children Served 43 Adults Served 86% of families moving to permanent housing Homeless Prevention Program 46 Families have episode of potential homelessness resolved and achieve self-sufficiency 96 Children Served 59 Adults Served 94% of families maintaining permanent housing at program completion Outreach Case management for Homeless Families 34 families experiencing homelessness receive assistance to access shelter or permanent housing. 71 Children Served 47 Adults Served 89 % of families accessing either shelter or permanent housing within 1-2 months

Friends Association is deeply engaged in social service provision in Chester County helping to establish and run the County's 10 year plan to prevent and end homelessness: Decade to Doorways. All programs undergo a weekly review. All client information is added to and maintained in a county wide service provision database called CCCIMS; this allows us to track a families progress in receiving and accessing services as well as monitoring their use of programs and services county-wide. Emergency Family Shelter and Outreach to Homeless Families Programs work closely with the County's single point of entry to the homeless social services ConnectPoints. Homeless Prevention Program also takes referrals through ConnectPoints and from other agencies or self referral. Housing Services Staff work diligently to develop relationships with area landlords to help create a network of landlords willing to work with families living in poverty. Collaboration and Coordination with other social service entities is imperative and we work daily to keep connected with our colleagues in other services to ensure that families in our programs are able to seamlessly access all community benefits.

Our program staff work to identify and meet the unique needs of each client. We have the facility to meet families where they are based on location. We have 2 staff members who are fluent in Spanish and provide needed translation services. As an agency we also have a robust volunteer program which helps to provide transportation and childcare to families so that they can proceed with their goal plans.

Program efficacy is tracked through client tracking and recidivism rates. Upon exiting any of our programs we ensure that clients either have a 1 year written lease or are in a long-term supportive program.<br/><br/>Informal surveys are conducted to track long term success.

We maintain extremely high success rates upon client exit; success rates for all programs is 84%.<br/><br/>We have a committed and growing network of landlords, over 40 at the present time who call us to offer housing and actively refer tenants in need for services thus deepening the relationship.<br/><br/>Chester County is the wealthiest county in Pennsylvania and correspondingly is the most expensive to live in. We have not been able to prevent 100% families from experiencing homelessness and we do not yet have options for truly rapidly re-housing families experiencing homelessness.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is the organization collecting feedback?

    We regularly collect feedback through: electronic surveys (by email, tablet, etc.), case management notes, constituent (client or resident, etc.) advisory committees.

  • How is the organization using feedback?

    We use feedback to: to make fundamental changes to our programs and/or operations, to inform the development of new programs/projects, to strengthen relationships with the people we serve.

  • With whom is the organization sharing feedback?

    We share feedback with: our staff, our board, our funders, our community partners.

  • What challenges does the organization face when collecting feedback?

    It is difficult to: it is difficult to get the people we serve to respond to requests for feedback, we don’t have the right technology to collect and aggregate feedback efficiently, staff find it hard to prioritize feedback collection and review due to lack of time.

Financials

Friends Association for Care & Protection of Children
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Friends Association for Care & Protection of Children

Board of directors
as of 4/9/2020
SOURCE: Self-reported by organization
Board co-chair

Mr. Matt Holliday

Chester County Prothonotary

Term: 2019 - 2021


Board co-chair

Dr. Barbara Diorio

Dentist

Term: 2019 - 2021

Troy Vogt

Market Street Wealth Management

Maureen McBride

Lamb McErlane PC

Leslie Broderick Lavender

Citizens Bank

Frank Monterosso

United BioSource LLC

Mary Ann Nagel

Main Line Health

Stephen Nicolai

Hogan Lovells

Lee Bohs

Nobel Learning Communities Inc.

Joe Keefer

Univest Bank & Trust Company

Brian Boreman

Unruh, Turner, Burke & Frees

Yolanda Van de Krol

Chester County

Paige Simmons

The Simmons Law Firm

Michael Hazley

Hazley Builders

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 01/08/2020

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 08/14/2019

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.

Keywords

emergency family shelter, homeless prevention