PLATINUM2023

LANCASTER COUNTY FOOD HUB

Serving with Faith and Compassion

Lancaster, PA   |  www.lancasterfoodhub.org

Mission

The Lancaster County Food Hub provides services that honor the dignity of all by striving to help people meet basic human needs -- food, clothing, shelter -- with compassion. Our key audience is Lancaster’s most at-risk community members: those in poverty, the homeless, and especially the working poor who don’t qualify for government assistance but can’t make ends meet. Our objective is to fill the gap for those who make tough choices between feeding their families, paying utility bills or rent, or buying medicine.

Ruling year info

1969

Executive Director

Ms. Paige McFarling

Main address

812 North Queen Street

Lancaster, PA 17603 USA

Show more contact info

Formerly known as

Lancaster County Council of Churches

EIN

23-1429852

NTEE code info

Human Service Organizations (P20)

Community Coalitions (S21)

Temporary Shelter For the Homeless (L41)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

For most of us the ability to purchase the food we want and need is just something we do. It is not something that we have to think about or plan for. The same holds true for obtaining clothing. If we need a new coat, winter boots, or some new shoes, we just go and get the items without giving it a lot of thought. Now imagine that you are struggling to get by. There just isn’t enough money to get all the things you need and pay your rent, medical bills, and car expenses. The focus becomes one of trying to meet these most basic daily needs rather than one of planning for and achieving long term growth and advancement. The Lancaster County Food Hub is committed to being a resource to help these struggling individuals with their basic needs.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Food Bank

The Food Hub is the largest distribution site of free fresh and healthy food in our community for the thousands of people suffering from food insecurity.

Population(s) Served
Adults
Seniors
Ethnic and racial groups
Economically disadvantaged people
Immigrants and migrants

A clothing bank serving those who need of all ages.
PA Workwear professional clothing closet - appropriate clothing for job interviews, by referral - from partners with the employment programs at PA CareerLink, the Community Action Program of Lancaster County and the County Assistance Office.

Population(s) Served
Adults

Secure, continuous, low barrier homeless shelter space that operates 365 days/year. Additionally, a new day time, drop in, life transition center will provide outreach services and social services agency ‘navigation’ support. The Welcome Center Emergency Shelter and Transition Center are an integral part of our efforts to help homeless, low income, and at-risk guests transition to more stable life circumstances.

Population(s) Served
Homeless people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of homeless participants engaged in housing services

This metric is no longer tracked.
Totals By Year
Related Program

The Welcome Center Homeless Shelter & Day Center

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Unduplicated individuals

Pounds of clothing donated

This metric is no longer tracked.
Totals By Year
Related Program

PA Workwear and LCFH Free Clothing Bank

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Pounds of fresh produce distributed per year

This metric is no longer tracked.
Totals By Year
Related Program

Food Bank

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Comes from Central Pennsylvania Food Bank Pantry Report fiscal year July 1 - June 30.

Number of food donation partners

This metric is no longer tracked.
Totals By Year
Related Program

Food Bank

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

These are the local stores who partner with us to donate food for us to distribute through our food hub.

Total pounds of food rescued

This metric is no longer tracked.
Totals By Year
Related Program

Food Bank

Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Related Program

Food Bank

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

These are the number of community meals served through the churches that offer them. Our Food Hub helps to supply free food for these meals.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Since 1947, the Lancaster County Food Hub (LCFH) has served the most needy and marginalized members of our society as well as the working poor struggling to make ends meet. The overarching goal of our organization is to help fill the gap for these individuals and families by providing services in four key areas. They are Food, Clothing, Shelter.

The Hub has seen a significant rise in requests over the last few years, and in response to the increased demand purchased and renovated a 27,000 square foot warehouse in downtown Lancaster in 2014/2015.

Housed in this warehouse is a 7500 square foot Food Hub that serves as the largest food distribution sight direct to individuals in Lancaster County. In 2022 over 31,000 people came to the Hub to receive food and the need continues to rise.

The Hub also operates the largest free Clothing Bank in our area and holds the contract to operate the PA Workwear program in Lancaster County. The PA Workwear Program works in conjunction with Career Link to provide interview-appropriate attire for individuals preparing for a job interview. After they have secured employment, they receive three complete outfits as well as proper footwear if needed, such as steel-toed boots, nurse’s shoes, and non-skid shows. The clothing bank is open to anyone and is available individuals to come every 60 days.

Additionally, the Hub has a fully stocked Hygiene Bank, which provides all toiletry items and laundry detergent for clients once a month.

The Welcome Center Emergency Shelter and Transition Center are an integral part of our efforts to help homeless, low-income, and at-risk guests transition to more stable life circumstances. For 365 days per year, the Hub operates these two programs in response to the community’s continued need for a secure, continuous, low-barrier homeless shelter space, and a new daytime, life transition center will provide outreach services and social services agency ‘navigation’ support.

As an organization, we operate with a large core of volunteers and a small paid staff of 8 full-time and12 part-time. Through this business model, we can leverage our operational dollars into funding the services we provide rather than need to use them for large overhead expenses.

Through our commitment to meet the needs of the food insecure individuals in our community the numbers of people we provide free food to has increased 63% from 2015 -2018 and growth continues 2019. We have expanded our donation partners that we pick food up from to add an even wider assortment of food to distribute as well as an increased quantity. Currently, every individual who comes to our organization for food receives about 65 pounds of food valued between $150 -$200 and all food orders focus on fresh and healthy items like milk, meat, eggs, and fresh produce. In 2022, we handled almost 1.1 million pounds of food the number rises as the need in Lanaster County rises.

The Clothing bank also shows significant growth, serving over 11,000 individuals in 2022. To meet the demand we have added additional display rounds to our space as well as even more diverse specialty items such as Halloween costumes, school uniforms, and prom gowns.

The Welcome Place overnight and daytime shelters serve as the primary source for homeless and at-risk individuals to find services: obtaining new government documents, food, and clothing; referrals to partner overnight shelters; medical, mental health, and addiction services; and searching for jobs and housing. It is a trauma-informed and client-centered approach that builds relationships with our clients. This then allows our staff to build relationships and offer trusted, next-step solutions and provide a warm hand-off to partner agencies and yielding better results in the long term.

Added new food donation partners.
Increased variety of food distributed.
Met ongoing increased demand for services.
Found wholesale produce partners to meet demand.
Partnership with Penn Medicine LGH for Food Farmacy in conjunction with area medical centers.
Continue important work with Street Outreach and daytime shelter to move the most at-risk and homeless to more stable life circumstances.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback

Financials

LANCASTER COUNTY FOOD HUB
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Operations

The people, governance practices, and partners that make the organization tick.

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

LANCASTER COUNTY FOOD HUB

Board of directors
as of 10/14/2023
SOURCE: Self-reported by organization
Board chair

Ms. Lanyce Roldan

VP, ED, Medicine Services Line Penn Medicine Lancaster General Hospital, retired

Term: 2023 - 2026

Pamela Raffensberger

CFO, Lancaster Barnstormers/Clipper Magazine Stadium

Pamela Williams

Techonolgy Integration Specialist Columbia Borogh School, retired

Gregory Kile

CEO, Waterford Management, LLC

James Bellis

Manager, Wegman's, Lancaster, PA

Craig Hartranft

President, The Craig Hartranft Team, Berkshire Hathaway Realty

Lindsay Casadei

Attorney, Byler and Winkle, P.C.

Christopher Dreisbach

CEO, Blueprints for Addiction Recovery

Jennifer Koppel

Program Lead, Community Services, Inc.

Gregory Laszakovits

Transformation Leader/Spaker, Initiative One

Steven Sullivan

CEO, CommunityAid

Daniel Snyder

Pastor, First Presbyterian Church

Luke Weber

Attorney, Barley Snyder, LLC

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 10/14/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female

Race & ethnicity

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 01/21/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.