Evangelical and Reformed Historical Society

Who are the people you serve with your mission?

The people we serve with our mission include local churches that originated in the Evangelical and Reformed Church and its predecessor denominations, individuals conducting genealogical research, and scholars and researchers interested in the traditions of the Evangelical and Reformed Church and its predecessor denominations. We also serve individuals affiliated with the United Church of Christ so that we can remind this present denomination of its continuing history.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Suggestion box/email,

How is your organization using feedback from the people you serve?

To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

The Evangelical and Reformed Historical Society was exploring ways to enhance our communications and to consider going "GREEN." We surveyed our constituents to determine the best method of communication (electronic versus in-print). Our survey and feedback told us that our constituents prefer electronic communication as opposed to in-print resources. We are now considering transitioning to an annual journal that will be published in print and electronically and only sending monthly e-news as opposed to a quarterly in-print newsletter. These determinations have been made based upon the data and feedback we have collected.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders,

How has asking for feedback from the people you serve changed your relationship?

The Evangelical and Reformed Historical Society has seen an increase in financial support and volunteering. We believe this is because of the regular communication and involvement of our constituents.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection,