Lycoming-Clinton Counties Commission for Community Action (STEP), Inc.

Success Through Engagement & Partnership

aka STEP, Inc.   |   Williamsport, PA   |  www.stepcorp.org

Mission

STEP's mission is to engage diverse individuals, families, and communities in the pursuit of social and economic success. STEP serves residents in Lycoming County and Clinton County (Pennsylvania) through five Pathways to Success: Early Learning, Housing Options, Workforce Development, Community Collaboration, and Independent Living.

Ruling year info

1967

President & CEO

James D. Plankenhorn

Main address

2138 Lincoln Street

Williamsport, PA 17701 USA

Show more contact info

EIN

23-1668784

NTEE code info

Human Service Organizations (P20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

STEP, like all Community Action Agencies, is focused on fighting poverty.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Head Start

The mission of STEP Head Start is to foster hope, growth, self-sufficiency, and social competence in children and their families in partnership with parents and the community.

Population(s) Served
Infants and toddlers
Families

Pennsylvania Pre-K Counts provides high-quality preschool education to three- and four-year-olds with funds provided by the Pennsylvania Department of Education.

Population(s) Served
Infants and toddlers
Families

Early Head Start provides early, continuous, and comprehensive year-round child development and family support services to pregnant women, infants, and toddlers, including those with disabilities.

Population(s) Served
Infants and toddlers
Families

STEP's Housing & Building Initiatives is dedicated to the development and improvement of residential housing, in partnership with families, neighborhoods, and local government. STEP's Weatherization Assistance Program is designed to help eligible residents reduce their home energy costs.

Population(s) Served
Economically disadvantaged people

The vision of the Utilities Assistance Program is for individuals and families learn to manage their own resources, and plan for their futures. It includes PPL OnTrack, UGI Customer Assistance Program, PPL Operation HELP, UGI Operation Share, and partnership with a local municipal water authority.

Population(s) Served
Economically disadvantaged people

STEP's Work Ready program assists individuals who are referred by the County Assistance Office. The objective of the program is to assist individuals with stabilizing their barriers to success and with developing skills that prepare them for employment.

Population(s) Served
Unemployed people

Welfare to Work provides transitional transportation assistance and minimizes barriers that prevent families receiving TANF and other income-eligible persons from being hired in competitive employment and from becoming dependable employees.

Population(s) Served
Economically disadvantaged people

The Early Learning Resource Center for Region 7 (ELRC) works to ensure that eligible caregivers are able to choose high-quality early care for their children while they work and/or attend school. Additionally, the ELRC provides support for providers, including assistance moving through the Keystone STARS program. The program is funded through the Department of Human Services.

Population(s) Served
Families
Caregivers

The STEP AmeriCorps program partners with various nonprofit organizations and schools to provide service opportunities to meet the region's needs.

Population(s) Served
Adults

Service Navigation helps to connect individuals and families with STEP and community services for which they may be eligible, also providing case management to income-eligible individuals.

Population(s) Served
Economically disadvantaged people

The STEP Office of Aging offers an array of programs and services to adults age 60 and older, including those listed here: APPRISE, Care Management, Community Centers, Congregate Meals, Employment Services, Family Caregiver Support, Fitness Programs, Health Education & Screenings, Home Support Cleaning, Home Modifications, Information & Referral, Legal Programs, Long-Term Care Assessment, Long-Term Care Ombudsman, Meals on Wheels, Needs Assessment, Nursing Home Transitions, Nursing Home Waiver, Personal Care, Placement Services, Protective Services, Recreation & Socialization, Transportation, Volunteer Services

Population(s) Served
Seniors

STEP Transportation provides door-to-door, shared-ride service Monday through Friday from 6AM-6PM. Transportation is provided on an as-needed basis to medical appointments throughout Pennsylvania. Sponsorship programs include: Persons with Disabilities, Shared-Ride, Welfare-to-Work Transportation, Area Agency on Aging Trips including trips to medical facilities, grocery stores, social service agencies, and senior centers.

Population(s) Served
Adults

Where we work

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

STEP strives to meet the three Community Action Network goals: 1) individuals and families with low incomes are stable and achieve economic security; 2) communities where people with low incomes live are healthy and offer economic opportunity; and 3) people with low incomes are engaged and active in building opportunities in communities.

STEP works toward meeting the three Community Action Network goals by focusing on the following services and strategies: employment, education and cognitive development, income/infrastructure/asset building, health/social/behavioral development, and civic engagement/community involvement.

STEP currently operates over 30 programs in the above service/strategy areas, with a staff of around 300 people. Our Administrative, Fiscal, Human Resources, and Information Technology departments support all programs, increasing our capacity to follow the necessary guidelines of many funding sources.

Poverty is ever-present and ever-evolving. By completing a Community Needs Assessment every three years, STEP is able to make sure we are responding to the most pressing needs in our community and collaborating with community partners as appropriate to avoid duplication of services. We have come a long way from housing two programs (Head Start and a job program), and are ready to continue tackling poverty using a multi-service, multi-generational approach.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects,

  • What significant change resulted from feedback?

    STEP is required to conduct a Community Needs Assessment (CNA) every three years, or when there is a major community-wide change. Accordingly, though STEP completed a CNA in 2018, another one was rolled out in response to the COVID-19 pandemic in late spring/summer 2020, and another will be completed in fall 2020 to measure the changing gaps and needs. The results of the most recent CNA have been used to drive STEP's programmatic decisions in the wake of COVID-19 funding - we have purposefully focused on areas such as housing that were provided by respondents.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection,

Financials

Lycoming-Clinton Counties Commission for Community Action (STEP), Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Lycoming-Clinton Counties Commission for Community Action (STEP), Inc.

Board of directors
as of 07/06/2022
SOURCE: Self-reported by organization
Board chair

Brenda Nichols

Randall Allison

Williamsport City Council

Patricia Wylie

Williamsport Area School District

Lindsay Stamm

Lycoming County Housing Authority

Jacqueline Oliva

River Valley Health & Dental Center

Jeffrey Snyder

Clinton County Commissioners

Abigail Roberts

City of Lock Haven

Scott Metzger

Lycoming County Commissioners

Aron Carter

Penns Woods Bancorp, Inc. I Jersey Shore State Bank | Luzerne Bank

Gail Nestlerode

Joanne Ludwikowski

McCormick Law

Maria Boileau

Clinton County Government

Tia Hillyer

Clinton County Housing Authority

Edward Weinhoffer

STEP Aging Advisory Council

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 7/6/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data