Lycoming-Clinton Counties Commission for Community Action (STEP), Inc.
Success Through Engagement & Partnership
Programs and results
What we aim to solve
STEP, like all Community Action Agencies, is focused on fighting poverty.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Head Start
The mission of STEP Head Start is to foster hope, growth, self-sufficiency, and social competence in children and their families in partnership with parents and the community.
Pre-K Counts
Pennsylvania Pre-K Counts provides high-quality preschool education to three- and four-year-olds with funds provided by the Pennsylvania Department of Education.
Early Head Start
Early Head Start provides early, continuous, and comprehensive year-round child development and family support services to pregnant women, infants, and toddlers, including those with disabilities.
Weatherization & Housing Services
STEP's Housing & Building Initiatives is dedicated to the development and improvement of residential housing, in partnership with families, neighborhoods, and local government. STEP's Weatherization Assistance Program is designed to help eligible residents reduce their home energy costs.
Utilities Assistance Program
The vision of the Utilities Assistance Program is for individuals and families learn to manage their own resources, and plan for their futures. It includes PPL OnTrack, UGI Customer Assistance Program, PPL Operation HELP, UGI Operation Share, and partnership with a local municipal water authority.
Work Ready
STEP's Work Ready program assists individuals who are referred by the County Assistance Office. The objective of the program is to assist individuals with stabilizing their barriers to success and with developing skills that prepare them for employment.
Welfare to Work Transportation
Welfare to Work provides transitional transportation assistance and minimizes barriers that prevent families receiving TANF and other income-eligible persons from being hired in competitive employment and from becoming dependable employees.
Early Learning Resource Center for Region 7
The Early Learning Resource Center for Region 7 (ELRC) works to ensure that eligible caregivers are able to choose high-quality early care for their children while they work and/or attend school. Additionally, the ELRC provides support for providers, including assistance moving through the Keystone STARS program. The program is funded through the Department of Human Services.
AmeriCorps
The STEP AmeriCorps program partners with various nonprofit organizations and schools to provide service opportunities to meet the region's needs.
Service Navigation
Service Navigation helps to connect individuals and families with STEP and community services for which they may be eligible, also providing case management to income-eligible individuals.
Office of Aging
The STEP Office of Aging offers an array of programs and services to adults age 60 and older, including those listed here: APPRISE, Care Management, Community Centers, Congregate Meals, Employment Services, Family Caregiver Support, Fitness Programs, Health Education & Screenings, Home Support Cleaning, Home Modifications, Information & Referral, Legal Programs, Long-Term Care Assessment, Long-Term Care Ombudsman, Meals on Wheels, Needs Assessment, Nursing Home Transitions, Nursing Home Waiver, Personal Care, Placement Services, Protective Services, Recreation & Socialization, Transportation, Volunteer Services
Shared-Ride & Medical Assistance Transportation
STEP Transportation provides door-to-door, shared-ride service Monday through Friday from 6AM-6PM. Transportation is provided on an as-needed basis to medical appointments throughout Pennsylvania. Sponsorship programs include: Persons with Disabilities, Shared-Ride, Welfare-to-Work Transportation, Area Agency on Aging Trips including trips to medical facilities, grocery stores, social service agencies, and senior centers.
Where we work
External reviews

Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
STEP strives to meet the three Community Action Network goals: 1) individuals and families with low incomes are stable and achieve economic security; 2) communities where people with low incomes live are healthy and offer economic opportunity; and 3) people with low incomes are engaged and active in building opportunities in communities.
What are the organization's key strategies for making this happen?
STEP works toward meeting the three Community Action Network goals by focusing on the following services and strategies: employment, education and cognitive development, income/infrastructure/asset building, health/social/behavioral development, and civic engagement/community involvement.
What are the organization's capabilities for doing this?
STEP currently operates over 30 programs in the above service/strategy areas, with a staff of around 300 people. Our Administrative, Fiscal, Human Resources, and Information Technology departments support all programs, increasing our capacity to follow the necessary guidelines of many funding sources.
What have they accomplished so far and what's next?
Poverty is ever-present and ever-evolving. By completing a Community Needs Assessment every three years, STEP is able to make sure we are responding to the most pressing needs in our community and collaborating with community partners as appropriate to avoid duplication of services. We have come a long way from housing two programs (Head Start and a job program), and are ready to continue tackling poverty using a multi-service, multi-generational approach.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
-
How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects
-
Which of the following feedback practices does your organization routinely carry out?
-
What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection
Financials
Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more
about GuideStar Pro.
Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Lycoming-Clinton Counties Commission for Community Action (STEP), Inc.
Board of directorsas of 07/06/2022
Brenda Nichols
Randall Allison
Williamsport City Council
Patricia Wylie
Williamsport Area School District
Lindsay Stamm
Lycoming County Housing Authority
Jacqueline Oliva
River Valley Health & Dental Center
Jeffrey Snyder
Clinton County Commissioners
Abigail Roberts
City of Lock Haven
Scott Metzger
Lycoming County Commissioners
Aron Carter
Penns Woods Bancorp, Inc. I Jersey Shore State Bank | Luzerne Bank
Gail Nestlerode
Joanne Ludwikowski
McCormick Law
Maria Boileau
Clinton County Government
Tia Hillyer
Clinton County Housing Authority
Edward Weinhoffer
STEP Aging Advisory Council
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
-
Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
No data
Gender identity
No data
No data
Sexual orientation
No data
Disability
No data