We C.A.R.E. by providing counseling, advocacy, resources and education.

aka CVC   |   West Chester, PA   |


The Crime Victims' Center provides free, immediate, and confidential crisis response and compassionate support to children and adults victimized by crime and violence. We provide assistance through counseling, advocacy, resources and education. The Center fosters community awareness and understanding through its comprehensive outreach and prevention programs.

Ruling year info



Christine Zaccarelli

Main address

135 - 137 West Market Street

West Chester, PA 19382 USA

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NTEE code info

(Hot Line, Crisis Intervention) (F40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

CVC was established in 1973 as the first organization in the county focused on supporting female rape victims. In the intervening 45 years, our mission-driven services have expanded to include working with victims of all crimes and performing community prevention and education trainings. Thanks to the support of the community, we provide all direct services and outreach programs free of charge, allowing residents and institutions of all means benefit from our help. Serving a geographic area of 762 square miles and a population of 492,836, CVC interacts with 13 school districts, the Chester County Intermediate Unit, five hospitals, 44 municipal police departments, two state police barracks, the Chester County Detectives (part of the District Attorney's Office), 19 Magisterial District Justices, and the Court of Common Pleas.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Direct Services

Through our Direct Services Programs, CVC provides the following services:
• Group and individual counseling.
• Two 24-hour hotlines for sexual assault survivors and other crime victims.
• 24-hour crisis response and accompaniment to hospitals, police stations, and legal proceedings.
• Information and referral to other resources as appropriate.
• Drop-in schedule weekly in Coatesville, Phoenixville, Kennett Square and Oxford.
• Assistance with Crime Victims’ Compensation and restitution claims.
• Coordination with the Chester County Children’s Advocacy Center and supporting child abuse victims.
• Overview of victims’ rights and legal process.
• Assistance with preparing victim impact statements.

Population(s) Served

Through our Prevention/Education Programs, CVC provides the following services:
• Builds healthier, more protective communities, and works with individuals to prevent violence before it ever occurs by encouraging healthier norms and eliminating unhealthy behaviors.
• Facilitates workshops in area classrooms, universities, businesses, and community groups on a daily basis to raise awareness of violence and its impact.
-Program topics include anti-bullying, bystander intervention, personal safety, healthy relationships, dating violence, conflict resolution, sexual harassment, Stewards of Children (preventing and recognizing child sexual abuse) and others.

Population(s) Served

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of crisis hotline calls answered

This metric is no longer tracked.
Totals By Year
Related Program

Direct Services

Type of Metric

Output - describing our activities and reach

Direction of Success


Context Notes

Number of hotline calls fielded by our advocates.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

CVC provides services through two core programs: direct services and prevention education. Our direct services seek to support those who have been victimized by any form of crime, helping to shepherd them through the legal, personal and emotional process of recovering and moving forward. Our prevention education program is designed to minimize the impact of crime in our community by bringing positive norms to our schools, businesses and neighborhoods. In combination, these programs are shifting the Chester County community from the reactive response to crime and victimization to a proactive network of professionals helping those in harms way and raising the bar on how we relate and interact as a community.

At the core of the Direct Service program are two crisis support hotlines (one for sexual assault, the second for all other crimes) available 24/7/365 to anyone in need. These hotlines are staffed by Victim Advocates and specially-trained volunteers. Anyone who has been victimized by a crime or violence can take full advantage of our services, including witnesses and bystanders. No caller or client is required to report a crime or engage law enforcement.

In addition, CVC staff and volunteers are available to support those who have been victimized to see them through the process. Advocates are able to assist victims through challenging medical treatment and exams at the hospital, police interviews, legal hearings and procedures, submission of complex compensation applications or obtaining protection orders for themselves and/or their children.

Our priority is the client. When transportation is a barrier to a client making it to our main office or walk-in hours in four locations, our counselors are able to meet their client at a neutral, safe place. Our mobile counseling is especially relevant in the more rural areas of the county, as well as for clients with limited means. Healing knows no timeline. Our direct services are focused on assisting victims of crime from the point of offense until they have again found solid ground and recovered from the experience. For some, this is a brief process; for others, it is a process of many years and a great deal of hard work. CVC is there throughout.

CVC has been providing free, confidential and professional victim support services for over 45 years. During this time, the organization has developed a reputation for trustworthiness and consistency, with a vigilant focus on client needs. Today, the organization also provides a broad spectrum of primary prevention education programs to children and adults. CVC operates in a main office in West Chester (near the Justice Center and the heart of the county seat) and four outreach centers with walk-in hours. With over 30 employees and a vibrant office culture of collaborate, partnership and peer support, CVC is one of the many strong nonprofits in the Chester County community. Lead by a Board of Directors in fields as varied as elementary teacher, police detective and lawyer, the organization invests time and energy into meeting best practice expectations in client work and operations. Our many strong partnerships with peer agencies, the Justice system, police departments and legal community is another indicator of our maturity as an organization.

CVC is a trusted resource in the Chester County community. We are pleased to provide victim support services to over 6,000 individuals and reach over 35,000 children and adults with prevention messages each year. We plan to continue to provide these critical services to Chester County. We also see a number of emerging needs in the community to address. Providing the same caliber of support and education to Latino/Hispanic residents is an area of growth for the organization. Our prevention program is shifting to identifying more opportunities to "train the trainers," with the intention of leaving in place more primary prevention and trauma-aware adults in school settings to reinforce the anit-violence message. We are work to diversify our revenue stream to the organization, seeking to engage more individual donors and foundations in our work and develop a stronger base of general operating income.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?



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The people, governance practices, and partners that make the organization tick.


Connect with nonprofit leaders


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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.


Board of directors
as of 01/02/2024
SOURCE: Self-reported by organization
Board chair

Maria Janoski


Term: 2018 - 2023

Stephanie Morris, Esquire

Law Office of Stephanie Morris, Esquire

Patrick J. Gallo, Esquire

MacElree Harvey

Carol Rothera


Maria Janoski, Esquire

Goldberg, Goldbert & Janoski

Rob Jefferson

Gawthrop Greenwood, PC

Matt Launi


Lisa Yackel

Unionville-Chadds Ford School District

Cherie Arabia


Josh Lee


Cassie Dalmas

Electrical Plus

Rob Croll

Franklin Mint Federal Credit Union

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/2/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation