PLATINUM2023

ORION COMMUNITIES INC

Neighbors helping neighbors

aka Orion, Orion Communities   |   Phoenixville, PA   |  www.OrionCommunities.org

Mission

At Orion, we believe all individuals deserve equitable access to lifes basic needs. We offer hope for individuals and families experiencing hardship due to poverty, disability, or illness by addressing immediate crises and supporting discovery of individual pathways to self-reliance. We listen, collaborate, and honor all people, no exceptions. Orion seeks to address systemic challenges by modeling inclusivity and belonging while seeking to assure all voices are heard at the decision-making table. Shelter, food, clothing, transportation, access to healthcare, and respectful human interactions are basic needs. Orion works with creativity, compassion, and collaboration while championing diversity, equity, and inclusion to create a healthier tomorrow for our clients and our community.

Ruling year info

1978

Executive Director

Keith Wilburn

Main address

237 Bridge St, 1st Floor

Phoenixville, PA 19460 USA

Show more contact info

EIN

23-2074061

NTEE code info

Emergency Assistance (Food, Clothing, Cash) (P60)

Other Mental Health, Crisis Intervention N.E.C. (F99)

Other Youth Development N.E.C. (O99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Orion works to address unmet needs for the most vulnerable in our community. These include the lack of affordable housing un- and under-employment, difficulty in accessing or knowing about existing resources, inability to qualify for existing programs, etc. In 2022, Orion assisted 3500 unique individuals - 95% live below the Federal Poverty Line, 30% identify as disabled, 21% were homeless for all or part of last year. Our clients struggle with access to basic essentials of shelter, food, transportation, etc. The challenge is two -fold - first is the critical needs of our neighbors and second is helping the community to understand the needs as well as the causes. For example, most people have heard about the lack of affordable housing but they don't understand the specifics. A 40 hour/week job at $10/hour is $1600/month. The Federal government says a household should not pay more than 30% of their income for housing - 30% would be just $480 including utilities. The stories help.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Bridge Case Management

Bridge Case Management is the temporary provision of resources and skills. Interim case manager provides short-term case management services to assist in a period of transition, crisis or change. In this situation, a permanent case manager may be unnecessary or difficult to engage on short notice. Additionally, there may be no agency that is suitable for, or available to take up the situation in question.

Population(s) Served
Economically disadvantaged people
People with disabilities

After an assessment of needs and resources, the Community Emergency Fund can provide financial assistance for those in emergency situations to assist with pressing life’s basic needs or to keep community members from catastrophic losses. This may include but not limited to housing, transportation, medical, nutrition, etc. The Community Emergency Fund is supported by donations and grants and we often partner with other organizations to leverage our funds for greater impact.

Population(s) Served
Economically disadvantaged people

Lack of access to technology resources can lead to a gap in education, health, and finances. The Technology Resource Project provides free access to computers, phones, fax machine, and copier to facilitate in bridging the gap. We also offer community partners usage of our facility for community education, training, and other activities as requested.

Population(s) Served
Economically disadvantaged people
People with disabilities

Community Outreach is an endeavor that assesses needs, develops strategies, and provides services that will fill the gaps to in need, at risk populations. Community Outreach will also raise community awareness and develop a collaborative approach to meet the needs in the community as well as provide an understanding of the existing services.

Population(s) Served
Economically disadvantaged people

STARS* addresses the academic gap between children from low income households and their wealthier peers by gifting computers and Internet access as well as teaching the children and their parents digital literacy.

Population(s) Served
Economically disadvantaged people
Children and youth

This ‘trauma informed’ program for single mothers is designed to be responsive to the impact of trauma and emphasize safety while helping participants expand their parenting skills, identify their passions and develop education plans to fulfill those passions.

Population(s) Served
Families
Economically disadvantaged people

Where we work

Awards

Impact Award 2021

GSK

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Total dollars distributed for utilities assistance

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Community Emergency Fund

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Utility assistance keeps the light and heat on and prevents or reverses a utility shutoff.

Number of participants counseled

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Bridge Case Management

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Orion is available to provide professional services for households who fall through gaps in the social service safety net or who don't know where to turn.

Average number of dollars per person served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Community Emergency Fund

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Since the pandemic, Orion has received increased funds to be able to help our neighbors deal with increasing rents and inflation while dealing with stagnant wages or fixed incomes.

Hours of volunteer service

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Community Outreach

Type of Metric

Context - describing the issue we work on

Direction of Success

Holding steady

Context Notes

Orion works to engage community members to understand the challenges facing our under-resourced neighbors by assisting in program services and building relationships with people they might not know.

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Bridge Case Management

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The number of people over 65 calling for assistance has jumped from 16 households in 2019 to 118 in 2022! The increase in baby boomers, rent hikes and fixed incomes have complicated our elders' needs.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Orion's overarching goal is to assist our neighbors in need in moving from crisis to increasing stages of stability and well being. Orion assists individuals and families dealing with poverty, illness and disabilities to move toward a brighter future. Clients are encouraged to become self-sufficient within their own physical, emotional and cognitive capabilities, thereby improving their lives as well as the health of the larger community.

In addition to providing critical and essential resources and bringing community leaders together to collaboratively address larger challenges, Orion creates programming to positively improve the trajectory of our clients' lives. For example, one-on-one financial coaching, a trauma-informed program for single moms and our innovative STARS program were created in direct response to expressed unmet needs in the community.

Orion's professional Case Management team helps create bridges for our neighbors to move towards increased self-reliance and a healthier tomorrow. Orion is known for working with the poorest of the poor and people who don't where else to turn. Orion connects those in need with available partner agencies and resources. When an individual or family in need does not qualify for existing programs, Orion's Case Managers can provide direct aid to help stabilize a household. In 2022, Orion provided over $150,000 from our Community Emergency Fund plus more than $150,000 in hotel stays to people moving from homelessness to permanent housing. 3500 individuals were assisted without any government funds.

But it’s not just the money, it’s the hope. Our communities work best when we have opportunities to be neighbors helping neighbors. This winter a woman called Orion seeking assistance with repairing the heater in her home. Her husband had recently died but when he was alive, he would have fixed the problem. She had been sleeping in a cold home for weeks. She was hesitant about calling and felt guilty about seeking help from Orion because she felt like she was taking away from those "really" in need. She finally was cold enough to become brave enough to make the call and she met with a Case Manager. Orion was able to team up with a community partner to cover the full amount of the repair. Additionally, the Case Manager was able to help her connect with other community services. She shared her experience with friends and neighbors who didn't realize she was in need, and they stepped in to help in other areas of her life, including home repair and driving to the store and appointments. She no longer felt isolated and shared, “You gave me so much more than financial assistance; thank you for helping me see how many people care about me.”

Working collaboratively with community leaders and stakeholders, Orion is able to raise awareness about the needs of those who are struggling.

Orion Communities takes a micro and macro approach to addressing the needs of our most vulnerable neighbors. On the individual level, Orion works to address the pressing and immediate needs for life's basic essentials to help individuals and families with basic essentials. This begins with our Bridge Case Management Team. These staff and volunteer professionals assess the situation presented by our neighbors in need, help create a plan with the client for moving forward, connect our clients with critical resources, partner with other agencies to meet the most immediate basic needs and help the individual and family move towards stability and improved well being.

On a macro level, we listen to the needs of our clients looking for common/repeated issues and then work in community to address unmet and systemic gaps in services. Orion helped launch a winter night shelter for the homeless and an affordable housing task force that includes local government, developers, landlords, non-profits, business leaders and other stakeholders. This group has identified public and private sector opportunities for addressing the need for housing that is affordable and accessible for lower income households which has entered the next phase of implementation.

Education on the realities of under-resourced families can be a full-time job. Fortunately, Chester County is becoming a ‘Bridges Community’. Bridges Out of Poverty is a national model to help communities build an understanding of, and language around, local poverty so they can develop local solutions.

About 5 years ago, several Chester County nonprofits realized that we all were working with Bridges Out of Poverty and had valued the program enough to pay for certifying staff as trainers to provide community leadership workshops. This led to the formation of the Chester County Bridges Coalition to support each other’s training efforts, share new material, and contemplate what it might look like when the whole County becomes a Bridges Community.

Program - Orion employs Case Managers who work with the clients and other partner organizations to address the immediate and longer term challenges for individuals and families struggling to secure life's basic essentials. Both demographic and case-specific metrics are collected and analyzed to ensure that clients' needs move toward resolution in a timely manner, that both the client and Orion are aware of their respective responsibilities to work through the issues, and that systemic gaps in the community can be identified and brought to community leaders to develop collaborative solutions.

Financial - Orion is a grass roots organization that does not receive government funding but has developed financial support through a varied network of private donors, foundations, businesses, and events. Orion also partners with local agencies to leverage our collective funds to effectively and efficiently benefit the greatest number of people in need. For the last six years we have had matching gift challenges to raise new funds and the goals have been exceeded each year.

Management - In addition to the strong case management team and professional managers, Orion's Executive Director has an MBA with 30 years of management and entrepreneur experience. Orion's Board includes program and executive expertise, as well as diverse backgrounds and lived life experiences.

Orion was founded 45 years ago and restructured in 2014 to ensure our organizational goals were still relevant and needed in the community. Since then the organization has grown from seeing 15 clients/month to over 240 clients/month. As Orion has grown, the community has positively responded by increasing their financial support. Orion typically distributes an average of $12,000-15,000/each month from our Community Emergency Fund. Orion has also received funding for a program to provide hotel stays for people moving from homelessness to permanent housing.

In addition to the daily struggles of under-resourced households, Orion has been an early responder to recent fires, condemned and flooding that caused individuals and families to suddenly be homeless and lose their affordable housing. Orion's team has the experience to address immediate housing and clothing needs as well as provide trauma support, help replace critical documents such as birth certificates and social security cards and help people get back on track to resume their lives.

Orion is known in the community as the place to begin in times of trouble. Whether the issue is poverty, loss of home or job, physical/cognitive/emotional disability or illness, Orion knows who can help or can provide additional resources to help our neighbors move towards a more stable and healthier tomorrow.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to get honest feedback from the people we serve, It is difficult to identify actionable feedback, Our clients are so grateful for any help, it's hard to identify areas to improve.

Financials

ORION COMMUNITIES INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

ORION COMMUNITIES INC

Board of directors
as of 12/26/2023
SOURCE: Self-reported by organization
Board chair

Keith Burress

Chester County Family Services

Ellen Scott

Troutman Pepper

Lynn Seay

Kevin Coleman

Ametek

Ken George

Glenn Moses

Jen Heller

M&Q Holdings

Janet Gervais

Chris Morris

Industrial Services

Larry Way, CPA

Customers Bank

Jim Sacchetta

Fresh Start

Theresa Thornton

Miss Kitty's Care

Kevin Hartnett

Sensenig

Jeff Gardiner

Oracle Corporation

Nora Alvarez

Horizon Associates

Jeff Thompson

ADP

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 12/26/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

Equity strategies

Last updated: 05/21/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.