Lancaster Health Center

Where You Belong

Lancaster, PA   |  www.lancasterhealthcenter.org

Mission

We deliver high-quality and compassionate healthcare to all - regardless of economic status.

Ruling year info

1975

Principal Officer

Hilda Shirk PhD, MSW

Main address

304 North Water Street

Lancaster, PA 17603 USA

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Formerly known as

SouthEast Lancaster Health Services

EIN

23-2160896

NTEE code info

Community Health Systems (E21)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Most people served by LHC are low- and very low-income residents of Lancaster County. 98% have incomes below 200% of the federal poverty level. In our service area, the unemployment rate is 40% and nearly 30% of residents under age 18 live below the poverty line. In the City of Lancaster, where 80% of our patients live, the poverty rate is twice the state average. Many people in our community face barriers when it comes to seeking primary medical and dental care. Things like... -Lack of transportation -Limited knowledge of English -Poverty -Lack of health insurance, or minimal coverage -Lack of trust in the healthcare system ... can keep people from getting the care they need.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Medical Program

Lancaster Health Center offers well-rounded care for families and individuals.  We provide primary medical care, pediatrics, chiropractic care, refugee care, family planning, prenatal care, prescription assistance, eligibility assistance, social services, and behavioral healthcare.

Population(s) Served

The Dental Program at Lancaster Health Center focuses on both emergency and preventive dental care for people with no insurance and those on Medical Assistance.

Population(s) Served

Where we work

Awards

Patient-Centered Medical Home 2017

National Committee for Quality Assurance (NCQA)

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Focused on our mission of delivering high-quality and compassionate healthcare to ALL - regardless of economic status, Lancaster Health Center aims to:
-deliver care that results in positive health outcomes for our patients and our community
-assess community needs, continuing, developing, or discontinuing programming to meet those needs
-identify and remove barriers to care that are encountered by patients
-deliver care for our community that results in improved population health
-recruit and retain skilled, compassionate staff members
-operate within a realistic budget that maximizes earned income and philanthropic giving

As outlined in a strategic plan created in 2018, our overarching goals are:
1) Ensure financial stability of the organization
2) Attract and retain staff members who are dedicated to the mission
3) Be competitive in the healthcare marketplace

Lancaster Health Center works toward these goals by
-Operating health center sites within walking distance of the people who need us most
-Offering financially accessible, high-quality primary medical and dental care care
-Offering a sliding fee scale so people who are uninsured or underinsured can pay according to income and family size
-Creating new and maintaining existing partnerships that bring needed services and resources to our patients in-house
-Providing holistic healthcare that takes social determinants of health into account
-Using a team-based care model for primary care delivery, pulling medical providers, clinical support staff, behavioral health, and pharmacy into a patient-focused team
-Employing a diverse staff and using a telephone translation line to serve people in more than 60 languages
-Offering health education to empower patients to make informed decisions about their care
-Partnering with The Medicine Shoppe to place pharmacies at two of our sites to ensure access for our patients and the surrounding community
-Providing on-site social work and care coordination to help patients with health insurance enrollment, referrals, post-hospital follow ups, etc
-Assessing the community periodically to ensure services are aligned with needs of current and prospective patients
-Recruiting and retaining staff members, especially patient-facing positions including providers, clinical support staff, medical and dental receptionists, and patient services center staff
-Continually working to ensure and improve the quality of service delivery

During its 44-year history, Lancaster Health Center has developed capacity for meeting these goals by
-Engaging a committed Board of Directors that is 51% current health center patients
-Recruiting and retaining a staff of compassionate and skilled professionals
-Tracking patient health outcomes and implementing continuous improvement practices
-Organizing administrative functions such as finance, information systems, communications and fund development to support the delivery of high-quality care

Lancaster Health Center is a Federally Qualified Health Center and is nationally recognized as a Patient-Centered Medical Home by the National Committee for Quality Assurance.

In 2018, LHC delivered more than 68,000 medical and 15,000 dental visits to 21,658 patients.

Medication assisted treatment (MAT) for substance use disorder was added in 2009.

Behavioral health services offered by Community Services Group are embedded in two of our medical sites.

An increase in the number of refugees being resettled in Lancaster resulted in LHC adding refugee healthcare in 2006.

Women's health services, including prenatal care, well woman care, and family planning, are offered within our primary care setting.

LHC assesses the Lancaster community's health needs and makes changes to our programs to meet those needs.

Financials

Lancaster Health Center
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Lancaster Health Center

Board of directors
as of 5/9/2019
SOURCE: Self-reported by organization
Board chair

David R. Kreider

Jeff Bleacher

Ted Brubaker

Charles Simms

Jacqueline McCain

Jean Weglarz

F. Joseph Byorick

Denise Elliott

Sandra Garcia

Stu Metzler

Kenneth Nissley

Robert Shoemaker

Jannat Veras

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes