Sharing Christ's love by meeting human needs

Dillsburg, PA   |


New Hope Ministries is a Christian social service agency that shows the love and hope of Christ by serving our neighbors in times of need and supporting their efforts towards stability. New Hope provides emergency crisis assistance, food pantries, counseling, and referral services to local low-income families and individuals in Adams, Cumberland, and York Counties. In addition to “basic needs" assistance, we provide ongoing support and guidance to enable clients to achieve long-term stability and self-sufficiency. Assistance is provided to over 16,000 individuals from 7,000 different families each year.

Ruling year info


Executive Director

Eric Saunders

Main address

99 W. Church Street P.O. Box 448

Dillsburg, PA 17019 USA

Show more contact info



NTEE code info

Emergency Assistance (Food, Clothing, Cash) (P60)

Children's and Youth Services (P30)

Food Banks, Food Pantries (K31)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2023, 2022 and 2021.
Register now


Programs and results

What we aim to solve

SOURCE: Self-reported by organization

New Hope Ministries provides assistance with food, housing, heat and utilities, transportation, employment, job training and youth programs for close to 20,000 people each year. New Hope Ministries was founded in 1982 to address the problem of lack of availability and accessibility of basic resources for low to moderate income individuals and families in our community, including single parents, the elderly, the working poor, and those facing some type of financial crisis such as unemployment, illness, or divorce. In all, we are the primary non-governmental social service agency for a population area of over 305,000 people.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Youth Program

New Hope offers year round youth programs to promote educational success, teach life skills, provide positive recreation and role models, and promote those qualities needed for low income and at risk youth to be successful in life.

Population(s) Served
Children and youth

New Hope works with families who have no other place to turn. Through our Crisis Assistance program, at-risk or in-crisis individuals and families are assisted with basic needs.

Population(s) Served
Economically disadvantaged people

New Hope offers food assistance and nutrition education to individuals and families facing hunger and food insecurity. New Hope utilizes a self selection model and promotes the use of fresh produce and healthy nutritional choices whenever possible. Food pantry hours are offered morning and afternoon Monday through Friday, Tuesday evenings, and Saturday mornings.

Population(s) Served
Economically disadvantaged people

New Hope Ministries goes beyond providing basic needs assistance and seeks to support long term stability and self sufficiency for the individuals and families we serve. New Hope provides an annual Scholarship Distribution to help low income adults attend community college and job training. Our stability programs include GED preparation classes, Nurse Aide training, Forklift Training, CDL Class A Truck Driving, Job Junction employment assistance and job fairs, and financial literacy training.

Population(s) Served
Unemployed people

Where we work


Since 2009


Standards of Excellence Award 2009

Pennsylvania Association of Nonprofit Organizations

4-Star Rating 2019

Charity Navigator

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Short-term, immediate goal: Increase food security and other basic needs

Intermediate goal: Acquire knowledge, skills, and opportunities to increase self-sufficiency

Long-term goal: Increase financial security through workforce development and employment

Last fiscal year, New Hope Ministries helped close to 20,000 people with financial stability by providing food and other basic needs (such as heating and utility, housing, transportation, and medical assistance). All families visiting New Hope for food assistance are also assisted with applying for the Supplemental Nutrition Assistance Program (SNAP, or food stamps) and Women Infant Children's Program (WIC). Our self-select food pantry model, and successful approach to connecting our guests to available resources ensures that basic needs are being met and families are not going hungry.

When receiving immediate assistance with basic needs, our guests also receive information about opportunities to learn valuable information and skills to improve their self sufficiency. For example, at our fixed and mobile locations, our staff and volunteers teach Dollars and Sense budget classes, nutrition education and cooking classes, soft skills and computer classes, and GED classes to help guests move to a place of greater financial stability. We also connect people with governmental resources, help them find jobs, and get on a payment plan for utilities. All of this information - often times unknown to those we serve - helps our guests achieve stability in their lives during a burdensom time of uncertainty.

Going one step further, New Hope endeavors to help people with long-term security by providing resources that prepare guests to enter or rise up in the workforce. Our Job Junction program helps people create a resume, look for work, obtain interview apparel, and prepare for successful interviews. We partner with community businesses to offer job fairs at each of our centers. Our workforce development programs include Nurse Aide training, forklift driver training, and a CDL Class A truck driving class. We also offer a scholarship program that helps guests obtain financial assistance to attend post-secondary education and obtain job training. All of these education, workforce development, and employment programs better position our guests for success.

New Hope has a reputation of being able to do a lot with a little. This is due to our low operating costs and because we own many of our facilities, and the tremendous efforts of our 2,500 volunteers who make everything we do possible. Last year, New Hope served 19,555 people in York, Cumberland, and Adams counties. We were able to not only help with food, housing, and heat, but were able to offer our guests help with job training, GEDs, financial literacy, and good paying jobs. New Hope has a data collection system in place for information related to all of our programs called Link 2 Feed. Specifically, we track demographical information on all individuals and families that receive services at New Hope, as well as how services relate to outcomes. Every time a service is received or utilized, it is recorded in our web-based client database by the staff person responsible for the program, or by a trained volunteer. At any time, any staff member can run reports and analyze the utilization of our programs and the demographical details of those who utilize our services. This outcomes data has been instrumental to the development and growth of our programs. As is the goal of our various funders, we want to offer programs that have measurable success in the lives of our clients. For example, we've been able to identify challenging areas of our programs, and make changes that improve the scope of our mission, and capture data that translates well into analysis of our outcomes.

Through our six offices and five monthly mobile food pantry locations, New Hope provides an array of basic needs services, including access to our food pantries to prevent hunger; casework to help people meet their immediate needs and help families work toward long-term goals; housing assistance with rent, heat, and utilities to avert homelessness; and identification of other community resources. New Hope's food pantries receive and distribute almost four and one half million pounds of food each year and are known as a model food program in our region.

Beyond basic needs, New Hope equips guests – the people we serve – to move toward stability. Programs which reinforce this vision include “Dollars & Sense" classes to teach budget and money management skills; nutrition and cooking classes to help guests learn how to choose and prepare healthy meals on a budget; job training programs that help with resume building, job search, preparing for interviews, soft skills, job fairs, and obtaining appropriate workplace attire; and education and workforce development opportunities including high school equivalency (GED) preparation classes, Nurse Aide classes, Forklift Certification Training, and a CDL Class A Truck Driving program, where we partner with a local trucking company to provide education and on-the-road training. New Hope's strategy is to meet families at their point of need and develop a plan to help them achieve financial independence.

New Hope works with the families we serve to provide quality youth educational programs including homework assistance, reading and writing skills, life skills training, and community service opportunities, preparing low-income and at-risk youth for success in school and in life. Complementing our mission to prevent hunger, we also offer a Backpack Program, which provides nutritious, easy-to-prepare foods and fresh milk to families with children over the weekend and summer months when free and reduced school meals are unavailable. In addition to serving the youth in the families through our service locations, we partner with 35 local schools in five school districts, providing over 2,700 Backpacks every month.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback



Unlock financial insights by subscribing to our monthly plan.


Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.


The people, governance practices, and partners that make the organization tick.


Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.


Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.


Board of directors
as of 01/23/2024
SOURCE: Self-reported by organization
Board chair

Natalie Wech

M&T Bank

Term: 2023 - 2025

Jane Long


Pat Devlin

Land Logics Group

Natalie Wech

M&T Bank

Mark Halbruner

Halbruner Hatch & Guise LLP

Shawn Berkebile

St. John’s Lutheran Church

Rich Cline

Cornerstone Fellowship Church

Bruce Juergens


Maureen Neary

Family Design Resources, Inc.

Kofi Odoom

Odoom Academy

Andrew Otto

Questmart Strategic Wealth Advisors

Tonia Reinert

Retired Teacher

Alex Kauffman

Mid Penn Bank

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 8/22/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data


No data